Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All staff are super helpful and friendly. Connor and Grahame who fitted our carpet were superb.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a wonderful review. We value your feedback and will feed this back to our team. We hope to see you again soon. Ponsford Marketing Team.

Posted 1 year ago

“12 months ago, I purchased a 3 piece suite from Ponsfords. I have always shopped for furniture here as I can usually rely on good quality furnishings. However, on this occasion the 3 piece suite was of an inferior quality. The foam , although not faulty, was of a poor quality and within weeks the cushions were sagging and looked as if it was 10 years old rather than new. I complained to Ponsford's and they contacted the manufacturers and they replaced the foam with what was supposed to be superior quality foam. Within weeks the cushions had deteriorated again and were looking old and saggy. Again I spoke to Ponsfords who gave me the name of an independent upholsterer, who I contacted and had the foam replaced with a superior quality foam at the cost of £348.00, which I am extremely satisfied with. I spoke to Ponsfords after this and asked if they would contribute towards the replacement cost. I was told that as the foam was not faulty they would not give any re-imbursement. I am unhappy that Ponsford's are now selling furnishings of such inferior quality and I shall not be shopping with them again.”

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Posted 1 year ago

“Efficient, polite,tidy. Excellent job.”

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Posted 1 year ago

Thank you for your fantastic feedback. We hope to see you again soon.

Posted 1 year ago

“Mrs. Spreckley. We have recently had our hall and lounge carpets fitted by Paul,Dave and Will and we are delighted with the work they have done. A great team , very polite, conscientious and a pleasure to have in your home. We would recommend Ponsford as a company as all staff have been a pleasure to deal with, nothing was too much trouble.”

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Posted 1 year ago

“Very good delivery service once again. Rob and Tom turned up at the advised time and were quick, courteous and careful. Outstanding service from two really nice guys.”

Helpful Report

Posted 1 year ago

Thank you, Mr. Noon for leaving an excellent review. We are delighted our delivery team met your expectations and look forward to seeing you at Ponsford today. Ponsford Marketing Team

Posted 1 year ago

“Excellent professional service from sales to warehouse followed through by the on time delivery team Rob and Tom. Who took every care to make sure our new settee and chairs were installed where we wanted them and in perfect condition. We had the added complication of having to have a glass company to remove a window to get the furniture in so coordination and cooperation was required to make the delivery go smoothly this was no problem from Pondsford and the delivery team. First class service start to finish.”

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Posted 1 year ago

“An excellent service throughout. Sensible advice and guidance in selecting a carpet - towards the most suitable rather than most expensive. Flexible about fitting and the fitters, Paul and Dave, were greatcraftsmen and very helpful. Great service at a competitive price.”

Helpful Report

Posted 1 year ago

Good morning, Mr. D. Thank you for leaving a fabulous review for our sales and fitting team. We hope to see you again soon. Ponsford Marketing Team

Posted 1 year ago

“Excellent service, professional fitters Connor, Graham, Paul”

Helpful Report

Posted 1 year ago

Good afternoon. Thank you for taking the time to leave an excellent review. We look forward to seeing you again at Ponsford soon. Ponsford Marketing Team.

Posted 1 year ago

“A brilliant and polite delivery service by Craig and Rob. Excellent customer service and credit to the Ponsford’s team”

Helpful Report

Posted 1 year ago

“Delivery guys Steve & Tom are a credit to Ponsfords, their care in delivering our new suite was second to none.”

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Posted 1 year ago

“Good and professional workmanship Graeme Dave & Conner were great”

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Posted 1 year ago

“Paul and Dave made an excellent job of fitting our carpet. They were helpful informative and friendly. I am more than happy to recommend both Ponsfords and their workforce.”

Helpful Report

Posted 1 year ago

“Had two rooms carpeted by Connor and Graham. Couldn't have wished for a better service. They were friendly, efficient and did a fantastic job. Would definitely choose them again in the future.”

Helpful Report

Posted 1 year ago

Thank you for such a fantastic review. We look forward to seeing you again soon. Ponsford Marketing Team.

Posted 1 year ago

“As usual excellent customer service from the shop floor( Carl and Scott) Huge thank you to Graeme and Paul who fitted the carpet. Excellent job. Both chaps are a credit to your company. Well done all at Ponsfords.”

Helpful Report

Posted 1 year ago

Good morning Mr. and Mrs. Payne. We value your feedback highly. Thank you for leaving a stellar review. We hope to see you again soon. Ponsford Marketing Team.

Posted 1 year ago

“Ive recently had carpets fitted by Ponsfords & wanted to leave a review as it’s was a difficult carpet to fit with complex room shapes & different door thresholds to overcome From the store staff to the fitting team, every aspect of the job was carried out professionally & has surpassed my expectations I would like to give a special thank you to Paul for doing an excellent fitting job, he was very polite, professional & conscientious at all times. Ponsfords is a local independent retailer that provides excellent customer service & I wouldn’t hesitate to recommend them to anyone”

Helpful Report

Posted 1 year ago

Good afternoon. Thank you for taking the time to leave a fabulous review. We hope to see you again soon. Ponsford Marketing Team.

Posted 1 year ago

“Excellent service from choosing to fitting. We were able to take several samples home to study and received helpful advice from the sales staff. The measuring and fitting service was also excellent. The staff were very understanding when we had to change our fitting date due to a bereavement. The fitters Graeme, Dave, Connor and Will were very professional and friendly. Highly recommended.”

Helpful Report

Posted 1 year ago

“Excellent work by Connor & Graham. They helped return a heavy mattress to the room. This was very much appreciated.”

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Posted 1 year ago

“Thank you so much to Steve and Andy who delivered our sofas. They were excellent. Extremely careful taking old furniture out and bringing the new ones. A credit to Ponsfords and their good name. Very friendly too. Thank you once again, extremely happy all round.”

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Posted 1 year ago

“Excellent delivery by Craig and Rob. Very friendly and quick to install the sofa. Thank you very much :)”

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Posted 1 year ago

“Steve and A day were very jolly and cheerful. All furniture installed professionally and cleanly.”

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Posted 1 year ago

Ponsford is rated 4.9 based on 981 reviews