Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient delivery today of our new sofa. Steve & Craig did an excellent job. They took great care of the delivery/assemble. Thank you Ponsfords! We love our Nattussi sofa”

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Posted 1 year ago

“Excellent service. Delivered well within the given timeframe. The furniture was delivered by Steve and Craig who took every care with it. I’m really pleased with my new snuggler and sofa”

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Posted 1 year ago

“Really efficient, considerate and reliable. Kept us fully informed of all aspects of the work.”

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Posted 1 year ago

“By continuing to provide excellent service over the 20 years during which I have been a customer. Such a joy to do business with. Thank you. Special thanks to Craig and Rob today. Jane Staley”

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Posted 1 year ago

“Cannot fault the sales and delivery teams in their professionalism. As well as quality products the whole experience is a pleasant one.”

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Posted 1 year ago

“Rob and Tom went above and beyond to deliver our sofa and chair. Have a very narrow doorway. They found an alternative way to deliver them,across the golf course behind our property and over the fence. They even had to put up with neighbours shouting about them coming that way. They rang the golf club up for permission. Very professional.”

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Posted 1 year ago

“Great delivery service from Rob & Steve”

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Posted 1 year ago

“Absolutely fantastic, we are delighted with our new carpet. The fitters, Paul and Dave, were extremely proficient, tidy and treated our home with respect.”

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Posted 1 year ago

“Very helpful, great choice, too wuality”

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Posted 1 year ago

“Excellent service by delivery team Rob and Steve.”

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Posted 1 year ago

“Carpet fitters Graeme and Will made a lovely job of fitting lounge carpet. Very friendly, helpful team. Thankyou”

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Posted 1 year ago

“Received the delivery of our new leather sofa on Thursday as promised by the sales lady. The delivery was confirmed the day prior with a allocated time slot of between 1-3 The driver contacted me 15mins prior to delivery to inform me that they were on their way, arrived at 2.00pm I can honestly say that service delivered by the drivers was excellent , I can say this with justification as I spent 35 years in retail and know what good service is. The drivers were Polite , thoughtful and very helpful and went out of their way to ensure that we were completely satisfied with all aspects of the goods . In my opinion this team are a credit to your organisation”

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Posted 1 year ago

“Carpet gutters excellent nothing too much trouble”

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Posted 1 year ago

“Excellent delivery team today,Craig and Rob. They came a little early but checked it was convenient for me for them to deliver then, laid out rugs to protect my carpet and checked I was happy with the location of the furniture.”

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Posted 1 year ago

“Great customer service, great price and great delivery from Craig and Rob”

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Posted 1 year ago

“Excellent service from Ponsfords, from visiting the Sheffield store, choosing a suite and having it delivered and set up today. Rob and Craig who performed the delivery and set up were excellent”

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Posted 1 year ago

“I recently purchased 2 sofas and I think the quality is excellent and at a reasonable price. Craig & Tom were excellent polite, friendly and extremely efficient taking care with door ways & carpet when they delivered our furniture can’t praise them enough in fact all the staff at Ponsford have been brilliant. Thank you”

Helpful Report

Posted 1 year ago

“Excellent service! A huge thank you to Craig and Tom who went above and beyond to be polite, friendly and considerate. They arrived on time, put dust sheets down everywhere, positioned furniture where asked, zipped in all cushions on the sofa and demonstrated how to work the recliner. Service with a smile!”

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Posted 1 year ago

“Excellent set from ordering to information and updates about delivery. Craig and Tom delivered our Stressless chair, polite and professional. Product protected throughout delivery process. Thank you”

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Posted 1 year ago

“I first went into ponsford very apprehensive as if im honest i thought it was just for the rich people! O how wrong i was the quality and prices were a pleasant surprise. I had a lovely lady called Ella Marie who served me she was amazing and made me feel so at ease and was extremely helpful a real credit to your team nothing was too much trouble for her- amazing service - thank you Ella Marie After ordering my sofa rob and Steve came out to make sure the settee would fit and no issues getting it in they were also lovely and think this a great service before hand to put your mind at ease. On delivery day it was Rob & Steve who came they were professional kind and very helpful on advise again another credit to your team. Im a very happy customer”

Helpful Report

Posted 1 year ago

Ponsford is rated 4.9 based on 981 reviews