Ponsford Reviews

4.9 Rating 997 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 997 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mary at Ponsfords has been phenomenal. She helped me order an amazing 3 seater sofa and footstool and I’m beyond happy with it. The whole process of ordering, I was left alone to have time to think and they only came to me when I asked, which I think is so rare and perfect service. The whole process of ordering, delivery and after sale service has been nothing short of world-class. I will forever use this company only now for basically anything and everything they sell in store, because I’ve been that impressed with how perfect it all has been.”

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Posted 3 days ago

“Excellent service from Ponsford. All the staff are knowledgeable and courteous. Delivery of Furniture by Steve & Tom was very professional, careful and considerate. A complete all round excellent service from start to finish”

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Posted 1 week ago

“Steve and Tom have just delivered my two sofas, coffee table and cabinet. They were both meticulous and respectful throughout. Being extremely careful to protect my property and the items being delivered. I was very impressed. They are great ambassadors for Ponsford. The service from Ponsford has been excellent throughout, from the sales advice through to delivery. Thank you”

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Posted 1 week ago

“Always a great service from the Ponsford team. The delivery guys Steve and Tom were professional, cheery and very helpful.”

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Posted 1 week ago

“Carpet fitted by Graeme and Paul today. Arrived on time, very friendly guys did a neat and efficient job. Used Ponsfords before where good old fashioned service still exists.”

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Posted 4 months ago

“Cannot fault the service that is provided by Ponsfords.”

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Posted 5 months ago

“Excellent service On time, friendly as always and efficient”

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Posted 5 months ago

“First class fitting of our carpet on 21st February by two professionals. Thank you Graeme and paul for a job weell done”

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Posted 6 months ago

“I’m a regular customer and the service never fails to impress. Just taken delivery of a sofa, Rob and Marino were the delivery team this time. Very helpful, friendly, and attentive. The whole process from the shop experience, sales to delivery is first class.”

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Posted 6 months ago

“Really happy with every part of the service, Caroline who sold us the sofa was really helpful and patient, customer service desk friendly and helpful and lovely delivery guys Steve and Marino do a fantastic job”

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Posted 6 months ago

“Steve and Tom two nicer guys you couldn’t meet. Delivered our furniture with no fuss and really friendly”

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Posted 6 months ago

“Steve and Marino were faultless. Great service from them!”

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Posted 7 months ago

“Delivery guys were v polite, efficient and friendly. All instructions clearly presented. Thanks Steve & Marino”

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Posted 7 months ago

“My wife and I entered the showroom and were met with a smile and warm greeting by Mary P. and she explained the display areas we needed to view. Having made a possible decision she then proceeded to explain all the options and colours of the items in which we were interested. She clearly has an excellent knowledge of the stock and connected with us in a very pleasing and positive manner. She is certainly a great asset to the company.”

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Posted 7 months ago

“Really good experience from start to finish. It is great to be able to choose from a very large selection of high quality furniture -a rarity nowadays. Friendly sales staff who were not pushy. Efficient admin for purchase. Lovely delivery staff”

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Posted 7 months ago

“Steve and Marino phoned us 10 mins before delivery, arrived on time, and were very careful when delivering. They were proficient in re-attaching legs, and sliders, and had protected our new sofas for the journey well. They were also friendly and amenable. The sofas seem lovely, and just as we expected,”

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Posted 8 months ago

“Steve and Tom delivered my sofa. Polite and friendly and contacted me on my mobile with accurate time of arrival which was very helpful. 18.10.24”

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Posted 10 months ago

Thank you for leaving a 5* review. We appreciate the time taken to leave feedback :) Ponsford Web Team.

Posted 10 months ago

“Sofas delivered today by Steve and Tom. They are a credit to Ponsfords. Both excellent and driver in particular so positive when he arrived about being able to get the sofas in which they did but eased any anxiety we had. So professional, friendly, competent and respectful of our home also putting cloths down and they put the feet on the sofas. Did not take long but felt the staff ensured we were happy with everything. Very very satisfied with the service received.”

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Posted 10 months ago

“Steve and Tom have just delivered 2 sofas. They were friendly and so professional and helpful. Cloths were laid down to keep everywhere clean on a wet day. Plastic was removed and the cushions placed on the sofas and we were told important information about care of the items. Could not fault the delivery- outstanding customer service- thank you Steve , Tom and Ponsfords!”

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Posted 10 months ago

“Fantastic service Thanks to steve&tom for a excellent delivery service”

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Posted 11 months ago

Ponsford is rated 4.9 based on 997 reviews