Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, great choice, too wuality”

Helpful Report

Posted 2 years ago

“Excellent service by delivery team Rob and Steve.”

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Posted 2 years ago

“Carpet fitters Graeme and Will made a lovely job of fitting lounge carpet. Very friendly, helpful team. Thankyou”

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Posted 2 years ago

“Received the delivery of our new leather sofa on Thursday as promised by the sales lady. The delivery was confirmed the day prior with a allocated time slot of between 1-3 The driver contacted me 15mins prior to delivery to inform me that they were on their way, arrived at 2.00pm I can honestly say that service delivered by the drivers was excellent , I can say this with justification as I spent 35 years in retail and know what good service is. The drivers were Polite , thoughtful and very helpful and went out of their way to ensure that we were completely satisfied with all aspects of the goods . In my opinion this team are a credit to your organisation”

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Posted 2 years ago

“Carpet gutters excellent nothing too much trouble”

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Posted 2 years ago

“Excellent delivery team today,Craig and Rob. They came a little early but checked it was convenient for me for them to deliver then, laid out rugs to protect my carpet and checked I was happy with the location of the furniture.”

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Posted 2 years ago

“Great customer service, great price and great delivery from Craig and Rob”

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Posted 2 years ago

“Excellent service from Ponsfords, from visiting the Sheffield store, choosing a suite and having it delivered and set up today. Rob and Craig who performed the delivery and set up were excellent”

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Posted 2 years ago

“I recently purchased 2 sofas and I think the quality is excellent and at a reasonable price. Craig & Tom were excellent polite, friendly and extremely efficient taking care with door ways & carpet when they delivered our furniture can’t praise them enough in fact all the staff at Ponsford have been brilliant. Thank you”

Helpful Report

Posted 2 years ago

“Excellent service! A huge thank you to Craig and Tom who went above and beyond to be polite, friendly and considerate. They arrived on time, put dust sheets down everywhere, positioned furniture where asked, zipped in all cushions on the sofa and demonstrated how to work the recliner. Service with a smile!”

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Posted 2 years ago

“Excellent set from ordering to information and updates about delivery. Craig and Tom delivered our Stressless chair, polite and professional. Product protected throughout delivery process. Thank you”

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Posted 2 years ago

“I first went into ponsford very apprehensive as if im honest i thought it was just for the rich people! O how wrong i was the quality and prices were a pleasant surprise. I had a lovely lady called Ella Marie who served me she was amazing and made me feel so at ease and was extremely helpful a real credit to your team nothing was too much trouble for her- amazing service - thank you Ella Marie After ordering my sofa rob and Steve came out to make sure the settee would fit and no issues getting it in they were also lovely and think this a great service before hand to put your mind at ease. On delivery day it was Rob & Steve who came they were professional kind and very helpful on advise again another credit to your team. Im a very happy customer”

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Posted 2 years ago

“I’m always extremely pleased with everything that Ponsford is about. Excellent ranges, customer service, delivery etc.”

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Posted 2 years ago

“Great service and efficient delivery”

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Posted 2 years ago

“We are well pleased with the sofas and recliner we bought recently. Salespeople were knowledgeable and helpful. Delivery was in two lots and both were early in the specified time slot. The delivery teams were friendly, efficient and speedy.”

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Posted 2 years ago

“Graeme and Will delivered my three rugs today. They unpacked each one and put them carefully in both the office and the lounge. Moving my furniture and putting the rugs exactly where I wanted them. They put all the furniture back on the rugs and took all the packaging away. Very impressed with them both. They were very nice and helpful, nothing was to much for them. I wouldn't hesitate to recommend them.”

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Posted 2 years ago

“New mattress delivered today, thanks to Steve and Andy for an efficient and courteous delivery.”

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Posted 2 years ago

“Had the pleasure of Dave and Will to lay carpet for us. Absolute top service. Perfect gentlemen. Cleared everything away and we honestly cannot see the join. Thank you so much. Wouldn't go anywhere else for floorcovering.”

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Posted 2 years ago

“Graeme and Dave fitted a bedroom carpet last week, and were, as before, efficient, polite, friendly & tireless in doing a job to perfection. I am delighted with the level of service that they provide, as with all the staff with whom I have had contact. I would not hesitate to return to Ponsford for any purchases in the future, and if carpet fitting were required, I would hope that Graeme and Dave could be the people to do it. They are exceptional - thank you.”

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Posted 2 years ago

“Graeme, Dave and Conner came out to fit my stair carpet today and they were absolutely brilliant, very polite and professional, they did an amazing job and the carpet is beautiful. Thank you gentlemen for all your hard work.”

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Posted 2 years ago

Ponsford is rated 4.9 based on 993 reviews