Ponsford Reviews

4.9 Rating 929 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 929 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered my goods as mentioned and placed safely at right place with caution. On time delivery made as mentioned”

Helpful Report

Posted 7 months ago

“Sideboard and clock delivered as arranged and on time by two very helpful delivery men - Rob and Steve. Excellent service.”

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Posted 7 months ago

“Customer service, price and delivery excellent. Carpet fitters, Dave and Will, did a fantastic job at fitting the carpets and we would like them back to fit the remainder.”

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Posted 1 year ago

“Excellent service from choosing to fitting. We were able to take several samples home to study and received helpful advice from the sales staff. The measuring and fitting service was also excellent. The staff were very understanding when we had to change our fitting date due to a bereavement. The fitters Graeme, Dave, Connor and Will were very professional and friendly. Highly recommended.”

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Posted 1 year ago

“My visit to Ponsford was very easy, staff were polite, informative & no hard sell. I was allowed plenty of time & made more than one visit before I settled on my choice. Delivery was easily organised & Rob & Craig were v kind in setting everything up & took care in my home, ensuring I was happy before they left. They assured me my old furniture would be safely disposed of & removed all packaging. Great service, thank-you!”

Helpful Report

Posted 1 year ago

“Graeme and Dave thank you. Very professional and respected our home. Pondsfords fitting service recommended by a neighbour. We were not disappointed”

Helpful Report

Posted 1 year ago

Hi John & Gillian. Thank you very much for taking the time to leave a review for our carpet team. We have passed on the review and we hope to see you again soon. The Ponsford Marketing Team

Posted 1 year ago

“Our furniture delivered and in place, really pleased with the quality and colour. This did take longer delivery than planned however very pleased with it all. The sales person Ella was personable and helpful too.”

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Posted 1 year ago

“Good service, excellent quality. Our furniture was delivered a month later than the approximate date given to us (22 weeks rather than 18 weeks).”

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Posted 2 years ago

“I am happy with the quality of beds and service”

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Posted 2 years ago

“Superb knowledge and advice was provided when purchasing our bed. We had a 13 week wait but it is excellent quality and the selling point was the eco friendly, sheep’s wool filling. The only negative and the reason for losing a star was the lack of updates on the order , I had to chase and never received a return call .”

Helpful Report

Posted 2 years ago

“My first purchase from this store and please to stay had received an excellent service from all the staff. I will definitely return in future for more house stuff as I’ve seen and liked their style n designs… 😍🙂 Mrs N.Hadavand”

Helpful Report

Posted 2 years ago

“We are very happy with our purchases, but feel sometimes the wait for the products to be delivered seems a long time, but we understand these are specialised products.”

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Posted 2 years ago

“I am very happy with my purchase which is very comfortable - it is a bed! But I have one complaint the Ponsford men who brought it damaged my wall paper - this was not horrendous but it was slightly damaged. The men themselves - apart from by this - were brilliant. Ponsfords asked me to send a photo - I have heard nothing since! Thanks Chris Bertram”

Helpful Report

Posted 2 years ago

Dear Mrs Bertram, Thank you for taking the time to leave a review for us. I am sorry to hear that there has been an issue with damage to our wallpaper and will be in touch soon to speak with you about this. Kind regards, Luke O' Neil, Head of Marketing, Ponsford Ltd

Posted 2 years ago

“Everything went smoothly from our initial browsing to purchase and delivery. We are very happy with the quality of the settees and the price we paid.”

Helpful Report

Posted 5 years ago

“We encountered experts at every part of the process of making our purchases. Good quality products and service. Would have been 'very good' if communication had been better and we had been kept informed of the progress of our order. Love shopping at Ponsfords though and love the things I have bought.”

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Posted 6 years ago

“The delivery guys were excellent and put the whole bedroom furniture together in no time. Fantastic quality products.”

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Posted 7 years ago

“Good knowledge of products Excellent delivery and installing service”

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Posted 7 years ago

“Delivered the chosen furniture on time ,if not earlier than expected. Made choosing it a pleasant experience.”

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Posted 7 years ago

“Had to wait quite a while for some items and for an appropriate delivery slot , but as usual product quality and service were splendid. Especially the delivery crew who were excellent”

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Posted 7 years ago

“I would have given 5 stars but the lack of atmosphere, music of some kind in the background as you go around such a large store would make me linger longer. The selection of furniture and accessories is excellent all under one roof , good parking, coffee shop, toilets and non pressurised sales people make this my no. 1 store if only the silence was rectified.”

Helpful Report

Posted 8 years ago

Ponsford is rated 4.9 based on 929 reviews