Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just had the lounge, dining room, hall, stairs and landing carpets fitted by the Ponsford team of Graeme, Paul and Connor. The team arrived on time, consulted us throughout the process, were very knowledgeable, nothing was too much trouble, were very polite and hard-working, and we are absolutely delighted with the finished result.”

Helpful Report

Posted 1 year ago

“Dave and Will laid a carpet for us. They were on time, very efficient, helpful and friendly. Very good ambassadors for Ponsford”

Helpful Report

Posted 1 year ago

“What a great team Graeme, Dave and Connor make and they are a real asset to Ponsford’s, nothing was too much trouble for them. Our hall stairs and landing carpet looks amazing and the extra little touches they added, especially the work Conner did making a seamless joint on the bottom step and the door strips they fitted, makes all the difference. Worth every penny, you definitely get what you pay for. They are so friendly and knowledgeable, top notch customer service guys and an excellent job. Thanks and sorry it’s late! Karen and Adrian Booth”

Helpful Report

Posted 1 year ago

“Extremely pleased with Ponsfords service. Karl & Scott were very helpful & professional in sorting out our carpet requirements. The installation team (Paul,Dave & Will) did a superb job installing my carpets & were very courteous, tidy & professional throughout the installation. Would highly recommend them.”

Helpful Report

Posted 1 year ago

“Connor, Paul, Dave and Will did an excellent fitting of our stair carpet. Carl was also very helpful in helping us choose the carpet and measuring up. We have traded with Ponsford's some 60 years. Think that says it all.”

Helpful Report

Posted 1 year ago

“We have just had our lounge carpet fitted by Ponsfords. We had paid a nominal sum for the old carpet to be disposed of by Ponsfords. Graham and Connor came before 9am and took under 3 hours to remove all the old carpet and fittings and fit the new one. They tidied up afterwards, hoovered and even moved our furniture back into position. They advised on aftercare and even gave us tips on how to rearrange all the exposed wiring to accommodate the forthcoming arrival of our sofa which includes electrically operated reclining seats. They were pleasant, courteous and couldn't have been more accommodating. Ponsfords certainly know how to look after their customers and we would definitely recommend them.”

Helpful Report

Posted 1 year ago

“I have bought from Pondsford many times over the years and have never been disappointed. I especially needed them when my Vi-spring mattress began to fail. I now have a replacement and would like to thank the whole team, who have been professional and helpful from start to finish. As have Vi-spring. Thank you.”

Helpful Report

Posted 1 year ago

“We visited Ponsford and was greeted by all the staff as we walked through the store. We were greeted by Della who was very polite and helpfull. We didn't know the style or finish of the bedroom that we wanted. Della made time for us even though the store was busy at the time. On our second visit we placed our order. We then went to the carpet department and spoke to Karl he arranged a home visit to measure our room. He arrived at the time he said he woud be there. Once the furniture had arrived at the warehouse we were contacted and everything was put in place for fitting We had our carpet fitted by Dave and Will on th 13th April and the furniture fitted on the 14th by Mick and Moe. We are very pleased with the service and thought everybody we dealt with were very polite and professional in thier approach.”

Helpful Report

Posted 1 year ago

“Graeme Dave Connor and Will were so hardworking and pleasant. Thanks to you all for an amazing job at a very difficult time.”

Helpful Report

Posted 1 year ago

“The advice we received from Carl about a suitable pattern and colour was spot on and we are totally satisfied with what we have chosen for our stairs and landing. The team of fitters - Graeme, Connor, Paul and Will - were hard-working, pleasant and very efficient. They removed all surplus materials and left the new carpet spotless. Thank you.”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“We had two carpets fitted today by Ponsford and namely Graeme and Connor. They were brilliant, arrived early and helped us move some furniture that my husband needed a hand with. Very pleasant and friendly and of course the carpets were brilliantly fitted and look amazing!”

Helpful Report

Posted 1 year ago

“Customer service, price and delivery excellent. Carpet fitters, Dave and Will, did a fantastic job at fitting the carpets and we would like them back to fit the remainder.”

Helpful Report

Posted 1 year ago

“Received two leather sofa’s in June, raised an issue in January, independent upholsterer agreed an arm needs attention in February and despite numerous phone calls I am still waiting for someone to contact me to agree a way forward. A lady from the service department ensured me the issue was continuously being chased up and I would be kept up to date, sadly not. Appalling customer service.”

Helpful Report

Posted 1 year ago

“From beginning to end excellent knowledge and professionalism. Dave & Will were very professional and helpful fitting the dining room carpet. We would definitely recommend Ponsford’s.”

Helpful Report

Posted 1 year ago

“We had a lounge carpet fitted by Dave and Will. This is the first time we have bought from Ponsfords but it won’t be the last. No high pressure sales for Karl, but informative and helpful advice. Quick after sales delivery date given with a precise time. No waiting around within a time period!! Dave and Will were courteous, respectful and professional throughout their time fitting it, clearing up all waste afterwards and we are delighted with the carpet.”

Helpful Report

Posted 1 year ago

“We are very happy with our newly fitted bedroom carpet, Graeme & Paul did an excellent job from start to finish. We would highly recommend 👍”

Helpful Report

Posted 1 year ago

Dear Mr & Mrs Frost Thank you for taking the time to leave a review. We are delighted you have had a wonderful experience with our team. Many thanks, Ponsford Marketing Team

Posted 1 year ago

“The last of our carpets were fitted this week by Graeme, Karl, Will and Dave. They have made a super job. Nothing was too much trouble and the quality of their work was excellent as always.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a fabulous review! We will pass this feedback along to our team :) Ponsford Marketing Team

Posted 1 year ago

“We had our lounge carpet fitted this morning by Dave and Will. They were friendly, professional, extremely tidy and they did a great job. Thank you guys, you are both a credit to the company.”

Helpful Report

Posted 1 year ago

“This is why I buy from Ponsford. The carpet fitters are so professional and I know the finished job will be perfect. Had half my house re-fitted in one day, with some slick work to solve a problem around the hearth for me - well done guys and thanks for a clean, quick job. Connor, Graham, Dave & Will are a credit to your company & I would recommend to anyone.”

Helpful Report

Posted 1 year ago

Dear, Mr Jackson. Thank you for a wonderful review for Ponsford and our fitting Team. We will pass on the feedback and hop to see you again soon. Ponsford Marketing Team

Posted 1 year ago

Ponsford is rated 4.9 based on 981 reviews