Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from measuring to the fitting. Friendly, helpful, tidy and polite team. Very pleased with the carpet! Thank you Karl, Paul and Dave. Will certainly use you again. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Good experience from start to finish Sales guy very helpful Delivery guys very good - nothing too much trouble Would highly recommend”

Helpful Report

Posted 1 year ago

“From choosing our carpet to it’s fitting today we have had the most brilliant service from Ponsfords. Starting with Scott who showed enormous patience and his extensive knowledge helped us to make our choice with which we are absolutely delighted. Our fitters, Graeme,Dave & Conner were superb in every respect; professional, efficient, tidy and thoughtful. We could not have asked for a better experience. Thank you to you all. We love it!”

Helpful Report

Posted 1 year ago

“We have just had our lounge and dining room carpets renewed. Ponsfords fitters arrived on the morning of fitting and from that moment to when the carpets were fitted their professionalism, exemplary manners and good humour was beyond anything we have experienced before. Paul and Daniel were exceptional and the quality of the fit, the attention to detail and the continuous cleaning of the floors, underlay and carpet meant that we could use both rooms immediately. A really big thank you for 5 star customer service.”

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Posted 1 year ago

“Graeme fitted our carpet and did a first class job. He kept us informed of his estimated time of arrival as he had been delayed. We are delighted with the results and have been very pleased with our our experience of shopping at Ponsford. Many thanks.”

Helpful Report

Posted 1 year ago

“Superb carpet fitting today from Graeme and Connor. It was a pleasure to have them in our home and we've requested that they come back and fit the rest of our carpets next week.”

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Posted 1 year ago

“Craig and Tom were careful, efficient and polite when delivering our new sofas and removing the old ones. A credit to ponsfords.”

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Posted 1 year ago

“It's Steve and Any again, what a team to compliment this high quality business”

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Posted 1 year ago

“Expert knows about their products, amazing showroom full of a wide variety of styles and delivery team were friendly and courteous”

Helpful Report

Posted 1 year ago

“From our initial meeting with Karl when choosing the right carpet, our experience with Ponsford's has been second to none! Karl's knowledge is exceptional and we have not even a glimmer of doubt that we have THE best carpet for our bedroom. And then along came Paul and Will to board the room and fit the carpet. And yet another exceptional job done. Extremely friendly and utterly efficient, they had the job done in no time. And apart from looking at a wonderfully fitted carpet, you wouldn't even have known they had been! A first class job. Thanks to all the Ponsford Team.”

Helpful Report

Posted 1 year ago

“Graeme,Dave,Paul,Connor & Will - extremely professional fitting of carpets for whole house - can recommend Ponsford for quality service. Thank you all very much - A & J Brown”

Helpful Report

Posted 1 year ago

“We recently bought a plaid carpet for our hall, landing and stairs, which by its nature is a complicated pattern to fit. Paul and Conner spent the day with us and were joined lunchtime by Graeme. They were all very polite and friendly and did a superb job. We would highly recommend Ponsfords and the team.”

Helpful Report

Posted 1 year ago

Good afternoon, Pat and Martin Thank you very much for leaving such a wonderful review for the team. We will pass along the feedback. The Ponsford Marketing Team

Posted 1 year ago

“The whole service has been a really friendly and efficient experience. Our delivery team Steve and Andy were the most helpful and friendly team. We love our new sofa and would definitely recommend Ponsford.”

Helpful Report

Posted 1 year ago

Good afternoon. Thank you for taking the time to leave a fabulous review. We will pass this along to the team and hope to see you again soon. Ponsford Marketing Team

Posted 1 year ago

“I recently purchased a carpet from Ponsford. The carpets fitters (Dave and Will) came this morning and were excellent, they did a superb job and were a pleasure to have in my home. I would thoroughly recommend them to anyone. Well worth a five star review.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for leaving a wonderful review. We are very pleased you are happy with your carpets and the service provided. We hope to see you again at Ponsford. Ponsford Marketing Team.

Posted 1 year ago

“Karl came to measure for our bedroom carpets. During the time he was here he completely revised our plans for the layout and the furniture for the room with his sound advice and experienced eye. Graeme and Dave came to fit the carpet in one of the rooms. The job was perfect, but again their interest in our house and their invaluable advice on the difficulties of fitting the carpet in our next bedroom - occupied by heavy items of furniture purchased a number of years ago from Ponsfords - was invaluable. Ponsfords is a family firm which still truly lives up to that name and the staff are a credit to them. They give value for money and extra on top.”

Helpful Report

Posted 1 year ago

Dear, Karen, and Graeme Thank you for taking the time to leave a review for our Carpet Team. We are very pleased you are happy with the service and product provided. We will pass on the wonderful feedback to the team. Many thanks, Ponsford Marketing Team

Posted 1 year ago

“Delivery today from Steve and Andy from Ponsfords. Helpful, friendly and couldn’t do enough for you. Fantastic service.”

Helpful Report

Posted 1 year ago

Thank you for leaving a fantastic review for our delivery team. We will pass along the feedback and hope to see you again soon! Ponsford Marketing Team.

Posted 1 year ago

“Steve and Andy were friendly and personable. Delivered our new sofas and took away the old ones . Took care to protect floors etc”

Helpful Report

Posted 1 year ago

Dear Jo, Thank you for taking the time to leave a review for the team regarding your new sofas. We will pass along the wonderful feedback. Ponsford Marketing Team.

Posted 1 year ago

“Steve and Andy delivered our new sofa and took away the old sofa. They were courteous, considerate and friendly. Extremely quick but safe ensuring no damage to tight access and then also helpful about the new items. The best of Ponsford. Very impressed”

Helpful Report

Posted 1 year ago

Dear Anthony and Maxine, We are pleased you are happy with your new sofa and the service provided. We hope to see you again soon!! Ponsford Marketing Team.

Posted 1 year ago

“New plain carpet fitted in the Lounge, unfortunately we noticed a faint line in certain lights particularly in the morning, we contacted Scott in the flooring dept, Carl came to view and take photo's, his opinion was it was fault with the underlay, a few days later Dave & Graeme came and lifted part of the carpet and confirmed Carl's diagnosis, the underlay was faulty. D & G came back today with a complete new batch of underlay, took up the carpet and relaid with new underlay, the carpet looks fab and no line., Excellent service, excellent staff, highly recommend this company.”

Helpful Report

Posted 1 year ago

Dear, Mike, and Carol. Thank you for taking the time to leave a wonderful review. We value your feedback here at Ponsford and will pass this along to the team. We hope to see you again soon. Ponsford Marketing Team.

Posted 1 year ago

“Andy & Marino did a fab job when delivering our new suite yesterday. Everything was set up to our liking. After being without a sofa for over 3 weeks it was bliss last night sat in comfort with the fire on (electric flames with no heat) and watching the football. Thank you so much.”

Helpful Report

Posted 1 year ago

Ponsford is rated 4.9 based on 981 reviews