“superb quality product- small sideboard expertly delivered and positioned in upstairs room very happy”

Posted 10 years ago

“I always find a very pleasurable experience when shopping at Ponsfords. A beautifully set out store with 1000's of quality item's to choose from. I get totally left alone to browse at my leisure and then when i have decided what i would like,I always find the team very helpful on assistance & price. The quality of service and furniture is excellant and this is the reason i continually go back.”

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Posted 10 years ago

“Quite simply, deal with Ponsford and you will have a super experience!”

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Posted 10 years ago

“A great store with an excellent choice of furniture in many styles.”

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Posted 10 years ago

“Quite simply after ordering, one of my worst retail experiences. Certainly not what I would expect from a so called premium retailer. My order was placed in January and David advised 6-8 weeks delivery. My paperwork came through advising delivery at the end of March. If only. Eventually I was advised my items were ready for delivery in May, after numerous phone calls. A date of 6th May was arranged only for your team not to turn up. I eventually received my chest of drawers and bed frame in Saturday 10th May over 14 weeks after ordering. Whilst David in sales was a star. I am afraid your transport department leave a lot to desire. I am just about to order more of this furniture. Rest assured it certainly will not be from Ponsfords. You do not deserve a second chance. I shall certainly not recommend you to friends or colleagues either.”

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Posted 10 years ago

Dear Miss Stone We are very sorry to have failed your expectations. We do however continuously try to improve our standards and learn from every experience.

Posted 10 years ago

“We purchased a Himolla suite on the internet for delivery to Gibraltar.The product exceeded our expectations as did the outstanding service from Gavin and staff at Ponsfords. We were completely satisfied with all aspects of the transaction.Yours sincerely,Douglas Vickers.”

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Posted 11 years ago

“We visited Ponsford on Saturday and Sunday last weekend (1th and 12th January 2014)to purchase a sofa and chair. The sales staff member named Denise was absolutely fantastic and incredibly helpful. We were able to take aware the material swatches and return them the following day. We purchased the items and it was a great experience.”

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Posted 11 years ago

“Hello. Could we just give our thanks to everyone who gave us the most wonderful experience, shopping at Ponsfords. We checked prices on the internet for Oak dining room furniture, and I somehow thought about your shop, because I used to pass it every day and thought, " actually does anyone go there ".. How wrong !! I looked on the internet, out of curiosity, thinking we probably wouldn't be able to afford your prices.. Needless to say, we could, and we did..!! Our beautiful furniture was delivered this morning by the most lovely chaps, who went out of their way to make sure that our hardwood floor wasn't damaged during delivery.. Many thanks to Denise, the lovely lady who completed the sale for us, as nothing was too much trouble, and also the lady who gave us the complimentary coffee in the cafe. Ally & Tony Probert”

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Posted 11 years ago

“The service and quality at this beautiful family owned store is of paramount and not only are all the staff friendly but also have a non hassle free attitude towards their clients. A wonderful experience of old fashioned charm and values in the most tasteful surroundings with great prices not seen at a chained owned store. I purchased a Duresta suite from Harrods and the same suite was 1600 pounds cheaper at Ponsfords ( More the fool me.) Even though I live in London I shall without doubt buy my furniture in whatever form it may be from Ponsfords. There is a saying " You get what you pay for" Indeed this is very much the case in this family business who are proud and should be, of their wonderful reputation.”

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Posted 11 years ago

“Although I live approx 45 miles away from Ponsford’s, I still make the 90mile round trip due to their amazing customer service. They have a good range of designer affordable furniture which caters for those who appreciate quality. Not only do I always receive good service in store but I have been staggered by their incredible after sales service. I have had a couple of issues with furniture due to possible wear and tear where Ponsford’s have sent out their dedicated repair agents to put my mind at ease. On each occasion there was no talk of costs by the retailer or any hesitation in sending their contractor on the long journey to my home. Furthermore their repair agents are all equally as pleasant and honest, most notably a chap called Mr R Hadi. More recently I purchased a mirror from Ponsford’s which a competitor had reduced to clear by almost 50%, the competitor however was out of stock. Regardless of this I emailed Ponsford’s asking whether they could price match. Tom Barker, Digital Marketing Manager recognised me as a “valued customer” and went one step further and beat the competitor’s price. He reduced the price on their website so that I could purchase online. Even after I had purchased the mirror, I emailed Tom and his staff seeking advice on fixing the mirror which they responded to promptly after liaising with their fitters.”

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Posted 11 years ago

“Although I live approx 45 miles away from Ponsford’s, I still make the 90mile round trip due to their amazing customer service. They have a good range of designer affordable furniture which caters for those who appreciate quality. Not only do I always receive good service in store but I have been staggered by their incredible after sales service. I have had a couple of issues with furniture due to possible wear and tear where Ponsford’s have sent out their dedicated repair agents to put my mind at ease. On each occasion there was no talk of costs by the retailer or any hesitation in sending their contractor on the long journey to my home. Furthermore their repair agents are all equally as pleasant and honest, most notably a chap called Mr R Hadi. More recently I purchased a mirror from Ponsford’s which a competitor had reduced to clear by almost 50%, the competitor however was out of stock. Regardless of this I emailed Ponsford’s asking whether they could price match. Tom Barker, Digital Marketing Manager recognised me as a “valued customer” and went one step further and beat the competitor’s price. He reduced the price on their website so that I could purchase online. Even after I had purchased the mirror, I emailed Tom and his staff seeking advice on fixing the mirror which they responded to promptly after liaising with their fitters.”

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Posted 11 years ago

“Excellent customer service and Tom Parker was more than happy to help regarding the delivery of the barometer. The item is very modern, stylish and exactly what we wanted. Would highly recommend.”

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Posted 11 years ago

“Very friendly and helpful service when buying our king size bedstead and mattress.”

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Posted 11 years ago

“Fantastic choice and easy to deal with. We chose the sofa we wanted went home to check colours and size, then ordered over the phone. No hassle at all. We received an update as the progress of our new suite which arrived early. Ponsfords had no problem in hanging on to it for a couple of weeks until we could take delivery. The delivery was timed within a two hour time slot, and we asked if the driver could ring half an hour before they were due, so we didn't have to wait in all day. Again no problem. Delivery team were helpful and efficient, also removing our old suite.”

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Posted 11 years ago

“We bought our furniture over six years ago from Ponsfrords. We had a problem with an accident to a cupboard door which we thought unrepairable but Ponsfords not only did a magnificent repair in less than two weeks they collected from our home and returned our furniture fully polished and the cost was very competitive. Well Done Ponsfords”

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Posted 11 years ago

“We have recently made several purchases from this store and we have been pleased with the quality of the goods and exceptional service etc, Have used Ponsfords before and will do again they have styles of furniture to suit everyone. Staff are very knowledgeable and experienced.”

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Posted 11 years ago

“Purchased a sofa in your store yesterday,the whole experience was stress free. David Cartwright was kind and extremely helpful.Thankyou. Carole Rowley.”

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Posted 11 years ago

“Purchased a book case two weeks ago, found person who dealt with my telephone enquiry very friendly and very helpful. When it arrived the following week it was extremely well packed and I was absolutely delighted with it. Diana Farrington”

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Posted 11 years ago

“First time buying a house and everybody was very helpful. David in particular spent 2 hours with us and gave us plenty of advice about different sofas and bedroom furniture. Very honest and genuine. Will definitely come again! Thankyou!”

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Posted 11 years ago

“I had never been to Ponsford's before. I made two visits to the shop to make a decision on what to buy. ON both occasions, I received welcome help from the staff. Ordering was very efficiently handled and the furniture arrived ahead of the predicted time. It arrived between the times stated on the day specified. The two delivery men were very efficient and careful when they carried the furniture into the house. I would recommend them to anyone who wanted to buy quality furniture.”

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Posted 11 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Ponsford Reviews