Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have made several purchases over the past six months and have been delighted by the service provided. The furniture is of high quality”

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Posted 10 years ago

“Excellent service. Always a pleasure to visit.”

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Posted 10 years ago

“I was very impressed with the service when I ordered my recent products. It was all dealt with in a very courteous and professional manner, and the delivery men where excellent. Deborah Brown Todmorden”

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Posted 10 years ago

“I can always rely on Ponsfords to deliver all my needs. Beautiful furniture that lasts a lifetime, excellent staff service, quality at reasonable prices, huge selection. I've visited other furniture shops nearer to where I live but always end up, back at Ponsfords!!!!”

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Posted 10 years ago

“We waited along time for our table and chairs but it was worth the wait.”

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Posted 10 years ago

“Brought a chrome horse head payed 25 delivery and had to wait 4 weeks when it came it was made of pot not metal totally not happy with purchase”

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Posted 10 years ago

“Over the last few months the chair seems to be creaking when in use. We would like this sorted out please, as the other chair we had from the same manufacturer did not creak and we had it 12 years.”

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Posted 10 years ago

Dear Mr & Mrs Skinner, Thank you for your review. As per our phone call we have noted the issue and reported it to our service department and as discussed they will be in touch to discuss. Kindest Regards, Ponsford sales

Posted 10 years ago

“We purchased two sets of bedroom furniture from Pondsfords and were extremely happy with the high level of customer service, after sales service, and the quality of the products. We were offered a no fuss money back guarantee if the furniture was not exactly what we wanted when it arrived, and found the shopping experience totally enjoyable.”

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Posted 10 years ago

“I was very pleased with the service given and am extremely pleased with the items that I bought.”

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Posted 10 years ago

“Everything we have purchased has been of the highest quality and the service is top class. We have regularly recommended Ponsford to family and friends without hesitation.”

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Posted 10 years ago

“Excellent products and service will always try and use again and again”

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Posted 10 years ago

“Fantastic quality and service, thank you very much!”

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Posted 10 years ago

“We have bought most of our important pieces of furniture from Ponsfords over many years The latest pieces have not been delivered yet as we are wait ing for some major renovation work to our home being completed before delivery.Ponsfords are kindly holding delivery back so that we can get this done without worrying about new furniture getting damaged.We are sure we will be happy with the new furniture and the service just as we usually are.The staff are always very friendly and helpful.”

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Posted 10 years ago

“Extremely helpful staff Excellent products - we bought a bed settee and a stool and both products are far superior to ones we have seen in other stores.”

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Posted 10 years ago

“I have been told to update my review in light of two phone calls and an email from Pondsfords. I received a call from David Cartwright as soon as my review was published. He was very apologetic and saddened by my experience making no excuses but was very sincere. He assured me our chairs were in the UK and there would be no delays. He assured me he had only heard good things about the factory in Thailand but the manager David Carter who was away doing business would phone me at the end of the week as he had been to the factory so could reassure me more. David Carter, rang on Fruday, maybe making a call if you are tired after a week away working meant his message was nit delivered the way it was intended, but I found him to be patronising at best. This David td me to retract the sweatshop statement as he had sent me an email with photos, the company had air conditioning. He told me if I did not retract the statement he would just write that we had spoken and put the pictures up to show the work place. I felt by this stage I should appologise to Him for the negative review, not him to me. All in all if it was my company I would not let David Carter telephone customers, I was quite happy with the first call to put it right. The company in Thailand? The photos showed a modern factory. My own research shows there are no concerns over poor working practices and indeed John Lewis also sell furniture from the company so I agree with Mr Carter, this is not a sweat shop.”

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Posted 10 years ago

“Great service thanks”

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Posted 10 years ago

“Huge selection and price was good.”

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Posted 10 years ago

“Absolutely fantastic . Denise, our sales lady was a gem. So much so! We came back to purchase a clock. Thank you Ponsfords ANabsolutel/”

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Posted 10 years ago

“Fantastic service , wonderful quality = Ponsford”

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Posted 10 years ago

“My wife and I were made welcome from the moment we arrived in the shop no pushy sales staff but the most helpful when asked,which made it a pleasure.”

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Posted 10 years ago

Ponsford is rated 4.9 based on 993 reviews