Ponsford Reviews

4.9 Rating 999 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been told to update my review in light of two phone calls and an email from Pondsfords. I received a call from David Cartwright as soon as my review was published. He was very apologetic and saddened by my experience making no excuses but was very sincere. He assured me our chairs were in the UK and there would be no delays. He assured me he had only heard good things about the factory in Thailand but the manager David Carter who was away doing business would phone me at the end of the week as he had been to the factory so could reassure me more. David Carter, rang on Fruday, maybe making a call if you are tired after a week away working meant his message was nit delivered the way it was intended, but I found him to be patronising at best. This David td me to retract the sweatshop statement as he had sent me an email with photos, the company had air conditioning. He told me if I did not retract the statement he would just write that we had spoken and put the pictures up to show the work place. I felt by this stage I should appologise to Him for the negative review, not him to me. All in all if it was my company I would not let David Carter telephone customers, I was quite happy with the first call to put it right. The company in Thailand? The photos showed a modern factory. My own research shows there are no concerns over poor working practices and indeed John Lewis also sell furniture from the company so I agree with Mr Carter, this is not a sweat shop.”

Helpful Report

Posted 11 years ago

“Great service thanks”

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Posted 11 years ago

“Huge selection and price was good.”

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Posted 11 years ago

“Absolutely fantastic . Denise, our sales lady was a gem. So much so! We came back to purchase a clock. Thank you Ponsfords ANabsolutel/”

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Posted 11 years ago

“Fantastic service , wonderful quality = Ponsford”

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Posted 11 years ago

“My wife and I were made welcome from the moment we arrived in the shop no pushy sales staff but the most helpful when asked,which made it a pleasure.”

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Posted 11 years ago

“Outstanding service underpinned by a desire to go above and beyond to delight the customer. One gets the feeling the employees see the long term value in the relationship they develop with a customer, rather than just a one time sale.”

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Posted 11 years ago

“Good sales team, good service. Excellent Delivery. Just missing the free polish, which was promised. Peter & Linda.”

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Posted 11 years ago

Thank you for your kind review. As discussed with Dave we are now sending the kit out for you. Apologies it was missing from your delivery & we didn't realise this sooner. Kind Regards, Ponsford Sales.

Posted 11 years ago

“A big thank you to David Cartwright... Excellent service and product... A+”

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Posted 11 years ago

“Bought an Ercol 'Loveseat' from Ponsford, bizarrely £200 cheaper than anywhere else online. It was delivered on time, to the hour, even though I live at the other end of the country. Oh, and when you ring them up, they always answer the phone. Excellent customer service.”

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Posted 11 years ago

“I haven't shopped online, only in store, the staff are always very helpful and polite, no pressure is ever put on you to make any purchase and the shop is always very clean and well presented. I wouldn't hesitate to recommend Ponsford's to anyone wanting something classy & stylish and its not necessarily expensive.”

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Posted 11 years ago

“Excellent in store service 1st rate, delivery very good but it was organised in the store for someone to come back to put special rubber gliders on the bottom of the table as it is to heavy for us to lift. It has never happened and we so we feel quite disappointed that this wasn't seen through. we waited so they could pull it in with another delivery near us but to no avail! Sorry to moan but other than that it was a very nice experience. Mr & Mrs”

Helpful Report

Posted 11 years ago

Dear Mr & Mrs Tatler, Thank you for your feedback. I understand that a member of our sales staff has now been in contact with you. We have now notified our service department who will get the issue resolved for you asap. Please accept our apologies that this didn't happen sooner. Kindest Regards, Lucy

Posted 11 years ago

“We took a long time to decide to buy and visited your furniture store in the new building many times over a twelve month period. Your staff were always very helpful, extremely patient and at no time did we feel we were being pushed into making a decision. Delivery was earlier than forecast and carried out efficiently and with care. We are very happy with our Stressless furniture the only problem being it is so comfortable it is not uncommon for us to fall asleep halfway through an entertaining television programme.”

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Posted 11 years ago

“We found the staff to be very helpful and courteous, without being pushy. In particular, Denise was very knowledgeable when discussing our requirements for leather sofas and gave us plenty of time to consider our options. All in all, it was a good experience and we would certainly recommend Pondsfords in the future. Thank you.”

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Posted 11 years ago

“We love our new sofa ... it's clearly excellent quality. However, we were surprised by how 'lived in' it looked after only a week, and had the Leather Expert visit to check on it. We weren't made aware of how to plump it up - which is quite high maintenance if you want to resolve a 'saggy' look on the seat, nor were we told that you shouldn't use the cleaning pack more than once every 3-6 months. That said, the customer service from Ponsford has been excellent - polite, professional, responsive and patient.”

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Posted 11 years ago

“WE found the staff in the store and the delivery people were excellent. Their attention to detail and customer relation second to none. There is no doubt we will use the store again in the not to distant future Regards. Peter Sellers”

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Posted 11 years ago

“Very pleased with the prompt service, delivery of our suite and the quality. Recommend this firm to everyone.”

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Posted 11 years ago

“Ponsfords fitted a new carpet in our lounge/dinning room. Sales staff were very professional, knowledgeable and helpful. The fitters were also very skilled in fitting our underlay and carpet and I also noticed that the underlay was of a higher quality than previous, the seams were taped as well as stapled and 2 rows of Gripper strip were used. Never seen this before. Many thanks Adrian to you and all your team.”

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Posted 11 years ago

“Excellent all round. Mr wright in the bedding department was extremely helpful, the ladies in the oftice and the delivery men were very efficient. Would not hesitate in recommending Ponsford to family and friends. Thank you.”

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Posted 11 years ago

“Our sofa and chairs were ordered feb 2014 and we were told there was an 8-10 week wait. 11 weeks later we hadn't heard anything so called to see where our furniture was. We were told it had missed the container and we would have to wait until late June! It is firstly poor service to promise something that was probably not possible in the first place but even poorer service to then not tell the customer it was delayed by 6 weeks. Premium prices for bargain basement service, go to Barker and Stone house where all the furniture is the same and thy have bigger buying power and stock reserves.”

Helpful Report

Posted 11 years ago

Dear Mr McGarry, Thank you for your feedback. We do strive to maintain a transparent service and excellent customer care and are extremely disappointed that on this occasion we were unable to meet with your requirements. In this instance we were powerless to speed up the delivery once the container had been missed however we take full responsibility that we should have been aware of this earlier and should have informed you. Having being unable to fulfill our side we did fully refund you and can at this stage only apologise for your experience as we strive not to let this happen again. Kindest Regards, Lucy

Posted 11 years ago

Ponsford is rated 4.9 based on 999 reviews