Quite simply after ordering, one of my worst retail experiences. Certainly not what I would expect from a so called premium retailer. My order was placed in January and David advised 6-8 weeks delivery. My paperwork came through advising delivery at the end of March. If only. Eventually I was advised my items were ready for delivery in May, after numerous phone calls. A date of 6th May was arranged only for your team not to turn up. I eventually received my chest of drawers and bed frame in Saturday 10th May over 14 weeks after ordering. Whilst David in sales was a star. I am afraid your transport department leave a lot to desire. I am just about to order more of this furniture. Rest assured it certainly will not be from Ponsfords. You do not deserve a second chance. I shall certainly not recommend you to friends or colleagues either.