Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a good experience in the store - enjoyed browsing in the 'room size' display areas. Was slightly disappointed that dining table & chairs came with no care instructions from the manufacturer. Delivery was prompt and efficient.”

Helpful Report

Posted 11 years ago

“Every thing was done on time what you said you would do you did overall very satisfield”

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Posted 11 years ago

“We could have been kept up to date with expected delivery time. When we ordered we were told that they would check locally for stock and let us know but didn't. We had to ring to find out all information.”

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Posted 11 years ago

“Fabulous! Bought a sofa. Meant to ring you after delivery to thank you properly. Helpful staff, just the right amount of help, no pressure. Delivery and installation excellent. Lots of choice. Recommended by a friend, after I had lost hope elsewhere.”

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Posted 11 years ago

“So happy with my dresser, it certainly wasn't cheap, but it was so worth the extra money - Quality is amazing. I was lucky enough to be able to buy it as you had a free delivery offer on. Very happy, thank you Ponsford!”

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Posted 11 years ago

“Excellent all round”

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Posted 11 years ago

“We purchased carpets and were dealt with by that department excellently, gave us a good price and we were happy with the service. Will go again for our next carpet which will be the stairs and landing. The fitters were brilliant, polite and very helpful in getting the rooms back to normal. They took their time in getting the carpets fitted well, everyone who has seen the fitting says they did a really good job. Well done Ponsfords, but it is only what we have come to expect from such an excellent company. Regards John and Jennifer Everitt”

Helpful Report

Posted 11 years ago

“From start to finish this was a great shopping experience. Knowledgable and friendly sales staff with none of the "this offer ends today,so better get it now" nonsense. The price v quality was exceptional, the whole team delivered exceptional service from the sales team, delivery guys and accounts. Great shopping experience all round!”

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Posted 11 years ago

“We were well looked after by knowledgeable staff. When we were unhappy about our choice, the furniture was changed immediately. Impressive.”

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Posted 11 years ago

“Quality product from a quality shop”

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Posted 11 years ago

“We are very pleased with our purchase and the way we were treated at Ponsford. There is one issue I wanted to raise.. there is some stitching on part of the sofa which looks loser than the stitching on the rest of the sofa. I thought I would raise it just in case it gets worse. Kind Regards”

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Posted 11 years ago

“Quite simply the best furniture shop we have ever used.The standards of service from the staff are the best as are the displays and competitive prices.An exceptional retail experience the cafe is brilliant also.Really enjoy visiting.Special thanks to Carl and Kathryn for all their help.”

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Posted 11 years ago

“The furniture is excellent as always from yourselves. Only problem I had was a 3 week delay in delivery. However you did offer to bring temp stools.”

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Posted 11 years ago

“I bought a V Spring double bed, and got a lot of help and advice beforehand. I am very pleased with my purchase now, but initially I had to return the mattress as it was too hard. The supplier offered a zip together mattress with two different levels of firmness to suit me and my husband. This was great, and Chris at Ponsford was extremely helpful and dealt with our return without any fuss or problem. Excellent all round.”

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Posted 11 years ago

“Good traditional service”

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Posted 11 years ago

“Delivery was on time and the men were very courteous and helpful. I found a 'slight' fault on the front of one of the drawers which was reported and on the subsequent visit was replaced. The after-sales service was excellent which is why we decided to buy from Ponsfords rather than from a 'lesser' retailer.”

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Posted 11 years ago

“Excellent service from the sales team all the way through to final delivery of the sofa.”

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Posted 11 years ago

“Very pleased with the service, delivery and our dealings with the efficient, professional, friendly staff. Thank you.”

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Posted 11 years ago

“Very helpful service while choosing our furniture. The assistant gave us the help we needed without being pushy, which made it a much more pleasant experience. This helped us to make the correct choice, which is important when spending such a large amount of money. Excellent helpful member of staff. The delivery service was excellent. Very happy with everything and would recommend to a friend. Many thanks.”

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Posted 11 years ago

“Extremely helpful and accommodating I would highly recommend Ponsfords”

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Posted 11 years ago

Ponsford is rated 4.9 based on 993 reviews