Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The furniture is excellent as always from yourselves. Only problem I had was a 3 week delay in delivery. However you did offer to bring temp stools.”

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Posted 11 years ago

“I bought a V Spring double bed, and got a lot of help and advice beforehand. I am very pleased with my purchase now, but initially I had to return the mattress as it was too hard. The supplier offered a zip together mattress with two different levels of firmness to suit me and my husband. This was great, and Chris at Ponsford was extremely helpful and dealt with our return without any fuss or problem. Excellent all round.”

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Posted 11 years ago

“Good traditional service”

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Posted 11 years ago

“Delivery was on time and the men were very courteous and helpful. I found a 'slight' fault on the front of one of the drawers which was reported and on the subsequent visit was replaced. The after-sales service was excellent which is why we decided to buy from Ponsfords rather than from a 'lesser' retailer.”

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Posted 11 years ago

“Excellent service from the sales team all the way through to final delivery of the sofa.”

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Posted 11 years ago

“Very pleased with the service, delivery and our dealings with the efficient, professional, friendly staff. Thank you.”

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Posted 11 years ago

“Very helpful service while choosing our furniture. The assistant gave us the help we needed without being pushy, which made it a much more pleasant experience. This helped us to make the correct choice, which is important when spending such a large amount of money. Excellent helpful member of staff. The delivery service was excellent. Very happy with everything and would recommend to a friend. Many thanks.”

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Posted 11 years ago

“Extremely helpful and accommodating I would highly recommend Ponsfords”

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Posted 11 years ago

“Sales staff were very helpful and informative without being intrusive. Our sofa and chair were ready for delivery well within the timescale we were given. Delivery was easy to arrange and arrived on time. Delivery staff were efficient and careful. Very pleased with our purchase. Would definitely go to Ponsford first, next time we are looking for furniture.”

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Posted 11 years ago

“We were very happy with all aspect of purchasing our settee, coffee table and desk from Ponsfords.”

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Posted 11 years ago

“To back up the quality & range of excellent furniture, Ponsford's staff are attentive but not pushy in providing service, advice and information to help you make the right choices. Clearly prices reflect that the fact that Ponsford's products are a cut above but having shopped there for the past 20 years for traditional and also contemporary styles, we're happy that we get value for money.”

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Posted 11 years ago

“Carpet bought and fitted with no problems.”

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Posted 11 years ago

“Always great service from professional people”

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Posted 11 years ago

“Our experience of buying a substantial amount of new furniture from Ponsford recently has been a pleasure from start to finish. Competitive prices, paperwork and admin contact excellent, delivery arrangements very convenient and service by the fitters and delivery were totally satisfactory. Staff entering our home were very careful of both the new arrivals and also avoided bringing in any dust/dirt with them or knocking existing items along the route from room to room. All wrapping taken away and very pleasant staff. We are both delighted and have made further orders! What more can I say? 5/5”

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Posted 11 years ago

“When I bought my garden furniture I explained i needed it for my sons birthday and was told that it would be delivered in time, after chasing a delivery date we were told that it was in the warehouse but couldn't be delivered so we had to collect it ourselves. The lazy Susan was broken and the table was brown instead of black. I was asked several times if the table was brown by shop staff and warehouse staff and even had to send photos to prove it was brown, I cant understand why they could not take my word for it. I had to chase when the delivery would be made and when the correct table came into the warehouse we were asked to pick it up! I explained that I had paid for delivery and had only picked it up ourselves the first time because it would have been to late for my sons birthday. I have finally got the correct table after months of waiting.The umbrella pole came with a dint in it but we had that much trouble with the table I didn't bother to complain. I'm happy with the dinning set now but think the umbrella is of poor quality. The only plus side were the delivery men and the warehouse staff who were very helpful. Overall I thought I would have received better service from Ponsford.”

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Posted 11 years ago

“Bought a table and 4 Calligaris chairs. One of the chairs was damaged, and the others (white) were not wrapped and had dirty marks on the corners. We managed to clean the marked ones and the damaged one was replaced within a couple of weeks.”

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Posted 11 years ago

“Service and personal attention excellent, which is why we returns again and again.”

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Posted 11 years ago

“Quality of product, service and staff as always excellent. Once again a pleasure to deal with.”

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Posted 11 years ago

“Ponfords is the only shop that we will go to for our furniture, even if it means a 60 mile round trip! Excellent staff in a departments ( sales, reception, warehouse, delivery and coffee shop). Especially Richard Marshall in sales. Would not dream of going anywhere else.”

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Posted 11 years ago

“Shopping at Ponsford is always a positive experience. Welcoming, helpful staff and quality products.”

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Posted 11 years ago

Ponsford is rated 4.9 based on 981 reviews