Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are totally delighted with our first experience of carpet fitting by Ponsfords. We've bought furniture in the past but never thought of going there for carpets. However, as well as a great range to choose from and expert advice - the fitting was carried out carefully and thoroughly and to a timescale to fit in with our decorating. And the outcome looks just perfect. We are delighted. Thank you Ponsfords.”

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Posted 10 years ago

“Excellent products, excellent service, knowledgeable staff re products. Efficient service, excellent customer care”

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Posted 10 years ago

“A fantastic retail experience , great choice and service .”

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Posted 10 years ago

“After years of driving past the shop and wondering what it was really like we decided to go inside and see for ourselves. We weren't disappointed! Wow, what a choice! Our unusual circumstances gave us the chance to refurnish our home completely and what a great place to buy lovely quality furniture. We were greeted and helped by David who took us round the store to each department and advised us on specific pieces. Our children were entertained in the cinema room which they loved and it gave us the chance to make our choices,in peace! Our furniture is on order as our house is rebuilt so we are looking forward to the end of September when it should all come together in our beautiful home. We would personally like to pass on our heartfelt thanks to David Cartwright on helping us to buy such quality furniture within our budget. Mr & Mrs Crowther”

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Posted 10 years ago

“Ordered furniture, curtains and carpet from Ponsford. Every department really helpful. The carpet has been fitted today which looks lovely. The two fitters, Richard and Graham were so helpful and efficient and we would like to say a big "Thankyou" to them. A brilliant store to deal with all round! Happy customer.”

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Posted 10 years ago

“We have bought furniture from Ponsford and unfortunately we had problem with the leather and quality of the furniture, but from the first call to explain about our problems we have been taken care off 100%, the service, help and choices given to us in order to get us happy has just been out of this world. Thank you very much we will be back and make sure that who ever is looking for new furniture do not miss out visiting Ponsford.”

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Posted 10 years ago

“Excellent pre-sales service, selecting our desired snuggler & colour. Waited 3 months only to receive the wrong colour. Great initial customer service with quick responses to queries. However, once it was realised as the manufacturer's fault we received no apology & were told it would be another 3 months to wait. From then on things went down hill. 5 months since we ordered & we're still awaiting a refund after sending the sofa back last week. Shame as they used to be a good company (our other sofa is from there). Think they have just got too big and cannot handle things in the manner the company's reputation was built upon. Won't be using them again.”

Helpful Report

Posted 10 years ago

Dear Mr Hilton, Thank you for your feedback. We do strive to maintain a transparent service and excellent customer care and are extremely disappointed that on this occasion we were unable to meet with your requirements. Kindest Regards, Ponsford

Posted 10 years ago

“The service provided in store was very helpful and the staff were very approachable. Even after purchase the staff that i spoke to when inquiring about the dates for delivery were always amenable and pleasant. Very impressed with the overall service provided including the attitude of the deliverymen.”

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Posted 10 years ago

“Excellent service, no pressure to buy just good helpful advice. Delivery was easy and stress free. The quality of the sofa is excellent. I will definitely be back for my next furniture purchase and the next and the next. Altogether a pleasant experience from start to finish.”

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Posted 10 years ago

“Thank you very much for the very helpful, informative, efficient and friendly service.”

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Posted 10 years ago

“maintain everything is fine. We”

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Posted 10 years ago

“Pondsford's can be a bit daunting for us folk that 'have to look after the pennies', but we found them to be very approachable and friendly when we went to look at bedroom furniture. Alan was charming and professional, as were the fitters, they and the 10 months interest free made our purchase much easier. Our experience led us to go back and purchase a carpet - another easy transaction. Many thanks we will be back.”

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Posted 10 years ago

“The service we received from everyone at Ponsford was excellent. They have an exceptional range of high quality furniture and accessories.”

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Posted 10 years ago

“Although you have asked for feedback on my recent purchase, I am unable to provide this, as the item I ordered has not yet been received.”

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Posted 10 years ago

“I have total confidence in Ponsford's. The sideboard I ordered is of the highest quality, and I've been supplied with a spare oil to maintain it. My only negative was the length of time it took to receive the item. I ordered it on 13th March and it was delivered on 26th June. The estimated delivery was 12 weeks, but it actually took 16. Although good quality furniture is always worth waiting for, it would have been nice if Ponsford's informed me of the delay, as I had to chase up delivery. that's said I would recommend Ponsford's and will always visit whenever I have any furnishing requirements.”

Helpful Report

Posted 10 years ago

“Upon first entering the shop I received excellent customer service from all members of staff. Throughout my furniture, curtain and carpet selection process I received friendly, knowledgeable, helpful advice and assistance and all those I dealt with went the extra mile to ensure my satisfaction, not only from the Sales Staff but also the sewing room staff, carpet fitters and delivery drivers. There are only two words that describe my whole experience, exceptional and outstanding and would certainly recommend Ponsfords to anyone wanting to purchase anything from curtain tie backs to a three piece suite, Ponsfords epitomise good old fashioned customer serivce, oh and the coffee is good too!! Thank you all for making some difficult decisions very easy. Best wishes to you all, Lyn and Ian Slater”

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Posted 10 years ago

“Absolutely outstanding customer service!”

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Posted 10 years ago

“Stylish sofa, pleased with the look in Nordic grey.”

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Posted 10 years ago

“Disappointed that I had no phone call to say that my mattress had arrived in store, was promised 4 to 6 week delivery I to chase after 10week , when I asked the clerk on the service desk how long it had been in store she said she was new and didn't know how to obtain the info. As I had purchased other products I arranged for all the goods to be delivered at the same time . The carpet fitters and delivery men are superb at their work but I feel they are let down by the office as they are the customer faced person they should have more support from the store staff.”

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Posted 10 years ago

“At Easter myself and my daughter picked a table from a new range which was very different as it was made from parts of reclaimed SHIPS , we priced and ordered the table and was promised delivery before the end of June as we had a party organised for early July .the table was delivered early June in plenty of time , everything from price to service / delivery and the professional delivery and installation service was perfect . THANKS to pons fords staff .”

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Posted 10 years ago

Ponsford is rated 4.9 based on 981 reviews