Excellent pre-sales service, selecting our desired snuggler & colour. Waited 3 months only to receive the wrong colour. Great initial customer service with quick responses to queries. However, once it was realised as the manufacturer's fault we received no apology & were told it would be another 3 months to wait. From then on things went down hill. 5 months since we ordered & we're still awaiting a refund after sending the sofa back last week. Shame as they used to be a good company (our other sofa is from there). Think they have just got too big and cannot handle things in the manner the company's reputation was built upon. Won't be using them again.