Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

Write Your review

Tell us how Ponsford made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time. Helpful shop and delivery sta”

Helpful Report

Posted 10 years ago

“We cannot rate the product yet because we are still waiting for delivery 11 weeks after order date,despite being assured a 10 week maximum delivery. We are border line for cancelling the sofa and starting our search over again !”

Helpful Report

Posted 10 years ago

Dear Mrs / Mr Brookman, Thank you for your feedback. We do apologise for the delay and understand a manager has now contacted you back to rectify the issue.

Posted 10 years ago

“friendly staff that did not pressure you but extremly helpful when asked. Extremely good range of products and cost not much different from the large advised discount interest free mass produced furniture retailers. will DEFIANTLY shop there again when furniture is required.”

Helpful Report

Posted 10 years ago

“very impressed - spacious showroom to look around - and more importantly no hassle - service was impeccable - i was even treated to a cup of coffee whilst trying to make my final decision. i had previously attended christopher pratts and the salesman was like a leech and therefore completely put me off. your staff were curteous, extremely helpful even to the extent of bringing down my footstool i had put on one side to ensure i was happy with it at the side of my chosen suite. 10/10”

Helpful Report

Posted 10 years ago

“I visited Pondsfords for the time and found just what I wanted! The range of products was fantastic and the furniture was beautiful on all levels of the store, it was an enjoyable time overall! I ordered a chair and footstool but needed them delivering to a different address than I am currently at through purchasing a new property, this was no problem at all. The delivery time was quite a wait but this was explained to me because of the product being made to order. Would certainly visit again and will be recommending to friends. Laura”

Helpful Report

Posted 10 years ago

“Sales staff very knowledgeable. Product first class. The only draw back I had was when I telephoned to ask when delivery would be the assistant was very snappy and unhelpful, unfortunately I didn't get her name. Shame on her. This is why I gave good instead of very good”

Helpful Report

Posted 10 years ago

“Overall a very pleasant experience,the salesman was very attentive but not pushy thus giving us time to reflect on intended purchase. The coffee shop is a must,we couldn't decide which fabric to choose but over a cup of coffee and a cake our choice was made. We have to wait 12 weeks for delivery but are confident that we will be happy with our chair.”

Helpful Report

Posted 10 years ago

“Easy to deal with, efficent on the telephone, excellent delivery guys- didnt get distressed over me being on the 2nd floor ! My only minor problem was because one of my sofas was delivered with the wrong legs - a manufacturer's fault, not Ponsford, and trying to find out what was going on to get replacements wasnt easy as I was communicating by email, so didnt know what was happening until they arrived. In fairness once they had arrived they wanted to fix the replacements immediately so you cant fault customer service !”

Helpful Report

Posted 10 years ago

“Have made several purchases over the past six months and have been delighted by the service provided. The furniture is of high quality”

Helpful Report

Posted 10 years ago

“Excellent service. Always a pleasure to visit.”

Helpful Report

Posted 10 years ago

“I was very impressed with the service when I ordered my recent products. It was all dealt with in a very courteous and professional manner, and the delivery men where excellent. Deborah Brown Todmorden”

Helpful Report

Posted 10 years ago

“I can always rely on Ponsfords to deliver all my needs. Beautiful furniture that lasts a lifetime, excellent staff service, quality at reasonable prices, huge selection. I've visited other furniture shops nearer to where I live but always end up, back at Ponsfords!!!!”

Helpful Report

Posted 10 years ago

“We waited along time for our table and chairs but it was worth the wait.”

Helpful Report

Posted 10 years ago

“Brought a chrome horse head payed 25 delivery and had to wait 4 weeks when it came it was made of pot not metal totally not happy with purchase”

Helpful Report

Posted 10 years ago

“Over the last few months the chair seems to be creaking when in use. We would like this sorted out please, as the other chair we had from the same manufacturer did not creak and we had it 12 years.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Skinner, Thank you for your review. As per our phone call we have noted the issue and reported it to our service department and as discussed they will be in touch to discuss. Kindest Regards, Ponsford sales

Posted 10 years ago

“We purchased two sets of bedroom furniture from Pondsfords and were extremely happy with the high level of customer service, after sales service, and the quality of the products. We were offered a no fuss money back guarantee if the furniture was not exactly what we wanted when it arrived, and found the shopping experience totally enjoyable.”

Helpful Report

Posted 10 years ago

“I was very pleased with the service given and am extremely pleased with the items that I bought.”

Helpful Report

Posted 10 years ago

“Everything we have purchased has been of the highest quality and the service is top class. We have regularly recommended Ponsford to family and friends without hesitation.”

Helpful Report

Posted 10 years ago

“Excellent products and service will always try and use again and again”

Helpful Report

Posted 10 years ago

“Fantastic quality and service, thank you very much!”

Helpful Report

Posted 10 years ago

Ponsford is rated 4.9 based on 981 reviews