12 months ago, I purchased a 3 piece suite from Ponsfords. I have always shopped for furniture here as I can usually rely on good quality furnishings. However, on this occasion the 3 piece suite was of an inferior quality. The foam , although not faulty, was of a poor quality and within weeks the cushions were sagging and looked as if it was 10 years old rather than new. I complained to Ponsford's and they contacted the manufacturers and they replaced the foam with what was supposed to be superior quality foam. Within weeks the cushions had deteriorated again and were looking old and saggy. Again I spoke to Ponsfords who gave me the name of an independent upholsterer, who I contacted and had the foam replaced with a superior quality foam at the cost of £348.00, which I am extremely satisfied with. I spoke to Ponsfords after this and asked if they would contribute towards the replacement cost. I was told that as the foam was not faulty they would not give any re-imbursement. I am unhappy that Ponsford's are now selling furnishings of such inferior quality and I shall not be shopping with them again.