Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of the staff at Ponsford are lovely, I have never met an unhelpful staff member at Ponsford. The products are first rate. Deliveries always go smoothly. If there is a problem they sort it out without any fuss. Most of the contents of my home have come from Ponsford. I was amazed when Mr Ponsford came out to do some measuring up for my daughters bedroom. The design staff are really excellent.”

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Posted 8 years ago

“Hi quality furniture at reasonable prices. Good service and friendly delivery staff.”

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Posted 8 years ago

“I'm not usually keen on shopping, but the whole experience of visiting Ponsfords was a treat (including our nice lunch). Staff were not pushy but were attentive and helpful - we could hardly believe the choice of lovely furnishings. The order taking and checking was meticulously careful; we got timely delivery and were told when to expect it; the delivery people were helpful and altogether we enjoyed our experience of shopping at your store. Thank you.”

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Posted 8 years ago

“Good knowledge of products Excellent delivery and installing service”

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Posted 8 years ago

“Cheerful and helpful service by all from sales to fitting.”

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Posted 8 years ago

“When we visited your company you made us feel so welcome and it felt as if the customer does count. We are so pleased with our purchase and the level of service given. Many thanks. Regards to all and wishing you all a lovely Christmas. Janice Nanson”

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Posted 8 years ago

“We know we can always rely on Ponsfords to deliver quality goods and excellent customer service. We recently purchased two leather sofas and the salesman was well informed and very polite & smart. We were offered complimentary refreshments and were not pressured in any way, it was an enjoyable experience. Goods arrived promptly and delivery staff also very courteous.”

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Posted 8 years ago

“Excellent service & extremely helpful staff, Denise in sales deserves a special mention for changing an order for us at the last minute, delivery staff were professional too”

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Posted 8 years ago

“Excellent service as always”

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Posted 8 years ago

“Our sofa took far longer to arrive than the 12 weeks we were promised. The staff were condescending and rude when discussing the issue and did little to resolve it.”

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Posted 8 years ago

We are sorry to read of your disappointment regarding the length of time for delivery and I can see from your paperwork that delivery did take place a week later than anticipated. Made-to-order furniture can be delayed for a variety of reasons, some of which are outside our control, but we always strive to give the best service every time - and we are always disappointed when this isn't achieved. Kind Regards, Ponsford.

Posted 8 years ago

“Excellent quality sofa and foot stool traveled all the way to Isle of Skye well package much relieved. Will use ponford again ????”

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Posted 8 years ago

“Delighted with the quality of my sofa, the customer contact and service was excellent and I had my sofa within 5 days of purchase. The delivery men were professional, helpful and friendly. I'd highly recommend Ponsford.”

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Posted 8 years ago

“Fantastic service by all the staff and management, quality of furniture very, very good. When looking for GOOD furniture, I will never look elsewhere.”

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Posted 8 years ago

“Excellent service by all parties involved, thank you.”

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Posted 8 years ago

“The last time we came to your shop was in 1989,when we bought 2 beds & mattresses.This time iust 2 German mattresses for our big bed.We came back because the service & quality of the products in 1989 was so good.The developments of your your shop are amazing,& the service was just as good,& the mattresses are so comfortable.Thank you very much. Jimmy & Anne Nelson.”

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Posted 8 years ago

“A good selection to choose from and really helpful advice.”

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Posted 8 years ago

“Well fitted. Polite and helpful fitters. Good advice given in the shop.”

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Posted 8 years ago

“I have purchased many items of furniture etc over the years from Ponsford (I am delighted with my new leather chair) and have always been pleased with the choice of goods in store, I always find exactly what I want, stylish and quality furniture.”

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Posted 8 years ago

“Delivered the chosen furniture on time ,if not earlier than expected. Made choosing it a pleasant experience.”

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Posted 8 years ago

“Excellent showrooms, helpful, friendly and professional service. Delivery - efficient and friendly staff were helpful ad professional, taking appropriate measures to install the furniture with appropriate care and concern. All round we were both pleased and impressed by Ponsford”

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Posted 8 years ago

Ponsford is rated 4.9 based on 993 reviews