Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just purchased a leather sofa very pleased with delivery and product. Delivery men very courteous made sure blankets were down over my window sill because window had been removed prior to delivery, understood my delivery was in the afternoon because they were removing old sofa I choose a very cold day and the window didn't go back in until 5o'clock next time I will be mindful of ordering in the winter.”

Helpful Report

Posted 7 years ago

“Great service in the store, no problem storing my purchase for two months and great service when the guys delivered it. Thank you.”

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Posted 7 years ago

“We have purchased items from Pondfords for many, many years and have always had excellent service in all the departments. All the staff are exceptional. The culture within Pondfords is without doubt second to none, it eminates from the top right down to the delivery people. In our opinion, the store excels way above any other in the city. All the departments we have dealt with, i.e. furniture (Richard is superb), soft furnishings, carpets, also including Hammonds (we recently had a new fitted bedroom) go over and above what is expected as the norm.. You should be justifiably proud of your Store - long may the culture in this Company continue. Best wishes to you all. Glyn and Maureen Jones”

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Posted 7 years ago

“Excellent knowledgeable advice given our salesman was excellent. Delivered on time and I am more than happy with the quality and stylish looks.”

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Posted 7 years ago

“As usual the quality of the service and the product is exceptional, I am a very happy customer. A special thanks to the delivery team who had been having a bad day all round but were still friendly and helpful at 6.30pm on a Saturday eve.”

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Posted 7 years ago

“wonderful service never dissapointed”

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Posted 7 years ago

“Most excellent service. There was a pre-visit measure from Mr Alan to ensure furniture fitted, which was very thorough and detailed and provided all the information we needed to not make any expensive mistakes. Delivery was through their 'white glove' service which is exceptional - courteous delivery men, no muddy feet on new carpets and no packing boxes left. Ponsfords delivers an exceptional level of service which differentiates them from the rest!”

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Posted 7 years ago

“They delivered on time even though we had ordered the furniture so many months before and due to house sale delay had postponed the delivery date by months.”

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Posted 7 years ago

“All of the staff at Ponsford are lovely, I have never met an unhelpful staff member at Ponsford. The products are first rate. Deliveries always go smoothly. If there is a problem they sort it out without any fuss. Most of the contents of my home have come from Ponsford. I was amazed when Mr Ponsford came out to do some measuring up for my daughters bedroom. The design staff are really excellent.”

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Posted 7 years ago

“Hi quality furniture at reasonable prices. Good service and friendly delivery staff.”

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Posted 7 years ago

“I'm not usually keen on shopping, but the whole experience of visiting Ponsfords was a treat (including our nice lunch). Staff were not pushy but were attentive and helpful - we could hardly believe the choice of lovely furnishings. The order taking and checking was meticulously careful; we got timely delivery and were told when to expect it; the delivery people were helpful and altogether we enjoyed our experience of shopping at your store. Thank you.”

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Posted 7 years ago

“Good knowledge of products Excellent delivery and installing service”

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Posted 7 years ago

“Cheerful and helpful service by all from sales to fitting.”

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Posted 7 years ago

“When we visited your company you made us feel so welcome and it felt as if the customer does count. We are so pleased with our purchase and the level of service given. Many thanks. Regards to all and wishing you all a lovely Christmas. Janice Nanson”

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Posted 7 years ago

“We know we can always rely on Ponsfords to deliver quality goods and excellent customer service. We recently purchased two leather sofas and the salesman was well informed and very polite & smart. We were offered complimentary refreshments and were not pressured in any way, it was an enjoyable experience. Goods arrived promptly and delivery staff also very courteous.”

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Posted 7 years ago

“Excellent service & extremely helpful staff, Denise in sales deserves a special mention for changing an order for us at the last minute, delivery staff were professional too”

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Posted 7 years ago

“Excellent service as always”

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Posted 7 years ago

“Our sofa took far longer to arrive than the 12 weeks we were promised. The staff were condescending and rude when discussing the issue and did little to resolve it.”

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Posted 7 years ago

We are sorry to read of your disappointment regarding the length of time for delivery and I can see from your paperwork that delivery did take place a week later than anticipated. Made-to-order furniture can be delayed for a variety of reasons, some of which are outside our control, but we always strive to give the best service every time - and we are always disappointed when this isn't achieved. Kind Regards, Ponsford.

Posted 7 years ago

“Excellent quality sofa and foot stool traveled all the way to Isle of Skye well package much relieved. Will use ponford again ????”

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Posted 8 years ago

“Delighted with the quality of my sofa, the customer contact and service was excellent and I had my sofa within 5 days of purchase. The delivery men were professional, helpful and friendly. I'd highly recommend Ponsford.”

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Posted 8 years ago

Ponsford is rated 4.9 based on 981 reviews