Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fitters went the extra mile and were really nice guys not to mention they did a fantastic job”

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Posted 7 years ago

“Ponsford's showrooms are a pleasure to walk round with a large stock. The staff are pleasant and attentive but do not pressure customers whilst walking round. I recently refurnished my lounge/dining area and am highly satisfied with my furniture. Helen was very helpful. I also had new flooring which was also fitted by a Ponsford contractor. Again I'm very satisfied with the product thanks to advice given in the flooring dept., and the fitting was very professional and a good job done. The delivery team were very good too placing the furniture where I requested. Many thanks to all.”

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Posted 7 years ago

“A quality product and excellent service in the store. Van drivers met their delivery times. It just took a long time for the goods to arrive from the manufacturer!”

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Posted 7 years ago

“Excellent products, excellent service, as always”

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Posted 7 years ago

“The delivery guys were excellent and put the whole bedroom furniture together in no time. Fantastic quality products.”

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Posted 7 years ago

“Helpful staff and reasonable prices”

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Posted 7 years ago

“The sales person wasn't pushy but helpful. We left the store a few times to think about the sofa, look around and measure up. We never felt pushed into a sale but advised when we needed it . I dislike pushy sales people and wouldn't purchase from someone that did this so for me Pondsfords is a perfect, relaxed and comfortable environment to shop. When out sofa first sofa was delivered the deliver men were professional and friendly in keeping with the stores staff.”

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Posted 7 years ago

“We found what we had been looking for. Excellent quality, polite and helpful service, delivery on time as estimated.”

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Posted 7 years ago

“Fantastic quality products, reasonable prices and friendly staff make Ponsford the best choice for furniture. We love our new Sofa!”

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Posted 7 years ago

“Excellent sales service, communication and delivery. Always top class and efficient. Always more than happy with the purchases we have made.”

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Posted 7 years ago

“We have been buying furniture from Ponsfords for many years. The service they offer is second to none. The staff are attentive without being intrusive, they know their products and offer good advice. It goes without saying that the quality of Ponsfords furniture is superb.”

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Posted 7 years ago

“My Beaver and Tapley corner unit took a long time to arrive - no fault of Ponsford. When it arrived it was delivered and fitted straight away with no problems. Thank you”

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Posted 7 years ago

“From our initial visit to choose our sofas to finally having them delivered our experience couldn't have gone better,the staff were very warm and friendly and above all very helpful the overall experience was wonderful and we will not hesitate to return to buy furniture in the future and would definitely recommend Ponsfords.Thank you for a wonderful experience.”

Helpful Report

Posted 7 years ago

“Good customer service. I didn't visit the shop but information requested by phone was always provided quickly and accurately. Delivery guys were great. They put blankets down to walk on to keep the carpet clean. They positioned the chair exactly where I wanted it and explained the accessories provided.”

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Posted 7 years ago

“Ponsford is a trusted old family business which has moved with the times but still provides fabulous furniture and good service.”

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Posted 7 years ago

“Sales staff were helpful and not pushy. Good choice of furniture to choose from. Purchases received on or ahead of predicted dates. Delivery and removal done with consideration to furnishings”

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Posted 7 years ago

“Prompt delivery at the stated date. courteous delivery staff. goods in excellent condition, installed with no problems.”

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Posted 7 years ago

“I had the most appalling recent experience with Pondsfords. I have been a loyal customer over the past 15 years spending in total in excess of £30,000. On 24th February I looked on their sale website and purchased a Tempur bed for £569.00 I paid a further £25 for delivery. All good or so I thought, however some 15 minutes later a representative from Pondsfords rang me telling me the price on the website was a mistake and the real price was £1300 but they would let me buy it for £1200. He refused to honour my purchase and referred it to his supervisor who stated that the real price was £1700 but I could buy it for £1050. I stated I was not happy with this situation and he said he would refer it to Mr Richard Pondsford himself. The following morning he rang to say Mr Pondsford would not honour my purchase. So I told him I would share my experience and would never patronise the shop again! Janis from Sheffield”

Helpful Report

Posted 7 years ago

Dear Mrs Dobrin, we were sorry to receive your review. We made a genuine mistake, which we explained to you over the phone and provided a full refund within 15 minutes. We pride ourselves on being straightforward and had the mistake been in the opposite direction and we overcharged you we would of course have acted in exactly the same way. Kind Regards, Ponsford.

Posted 7 years ago

“Excellent service quality sofa,really happy with our new look sofas, big thank you to delivery guys!”

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Posted 7 years ago

“Sales staff very noligable about the goods they are selling also very helpful. The carpet fitters made a brilliant job took their time to make sure it was fitted perfect. The delivery men who delivered the sofas went out of their way to be helpful couldn't ask for any thing more a very good team you have working for your store .”

Helpful Report

Posted 7 years ago

Ponsford is rated 4.9 based on 981 reviews