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Ponsford Reviews

4.9 Rating 990 Reviews
99 %
of reviewers recommend Ponsford
4.9
Based on 990 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Ponsford Reviews

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

Write Your review

Ponsford 3 star review on 31st March 2022
Mr & Mrs Vickers
Ponsford 4 star review on 18th November 2021
Anonymous
Ponsford 4 star review on 18th November 2021
Anonymous
Ponsford 5 star review on 31st August 2021
Christopher Cave
Ponsford 5 star review on 26th May 2021
Amanda Edwards
Ponsford 5 star review on 26th May 2021
Amanda Edwards
Ponsford 5 star review on 7th January 2020
Ms Sharon Phelps
1
Anonymous
Anonymous  // 01/01/2019
After the trauma of a major flood which necessitated 5 months of drying out and remedial work we were delighted with the way Ponsford's turned our house back into a home. From in store advice, home visits to measure up, purchase, then on through to delivery and fitting, our carpets and furniture arrived with perfect timing and without fuss. They even helped liaise with our Insurers. We cannot speak too highly of the individuals who looked after each stage of the process. Sheffield's greatest family business.
Helpful Report
Posted 9 years ago
Very good
Helpful Report
Posted 9 years ago
I have had a number of pieces of furniture over the years and the service in the shop in delivery and when needed in constructing the furniture has been excellent
Helpful Report
Posted 9 years ago
We have both bought large purchases from the store, and have always received excellent customer service. We find that the sales assistants are very knowledgeable about what they are selling. One thing which could be improved are the small choice of lamps. These are a key feature, particularly in a living room or bedroom, and with the store selling beds and sofas, it would make sense for people to have the choice of some nice table or floor lamps too complete their look. Overall excellent store, would recommend to friends.
Helpful Report
Posted 9 years ago
We were surprised that we had to purchase a separate floor protector a couple of weeks after delivery of the ergometric chair as it was scratching the floor. It would be nice if it was offered at time of purchasing all the furniture and offered as part of the service. Otherwise we have received an excellent service.
Helpful Report
Posted 9 years ago
I found my experience with Ponsford very good, very helpful, responsive and helpful post delivery of the items. Good company to buy from
Helpful Report
Posted 9 years ago
I'd like to thank Richard and staff for the excellent customer service when we had a problem with the suite we had purchased and we were allowed to exchange it without question or hassle. Much appreciated. Would highly recommend Ponsfords. S Green.
Helpful Report
Posted 9 years ago
My recent business with Ponsfords has been an absolute delight from beginning to end. All the sales staff have been helpful and courteous, the goods were delivered speedily by Kinetics on the exact date promised and within the time window. The goods were in excellent condition, packed and protected beautifully. I cannot praise Ponsfords highly enough. I would like to add an extra star for "brilliant." Margt.B.
Helpful Report
Posted 9 years ago
We had 6 Dining chairs & an ornate Opera chair delivered on Good Friday by your warehouse team. As we were going out in the afternoon I had to ring & speak to Dan, who was very helpful & said they would make it before 12, but also call 30 mins before they were due to arrive. This all happened according to plan & at 10.30 am two lovely delivery men called Glynn & Jim arrived with our goods. All the chairs were carefully wrapped & delivered with tender loving care, with an extremely pleasant manner!! What a great experience it was from beginning to end!! Many thanks all three of you!
Helpful Report
Posted 9 years ago
Having bought furniture from Ponsfords since 1992 . I can't fault their service , prices and range of choice! I have always shopped around for chairs etc but come back to Ponsfords. for quality ,choice , customer care and service. I've just bought a Stressless chair. It's super. I will always return when I need to replace furniture.
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Posted 10 years ago
Service 1st class staff can't do enough for you,absolutely lovely shop just ordered mega new furniture will not shop anywhere else ,once I'm in I don't want to leave.
Helpful Report
Posted 10 years ago
We purchased a sofa, chair and desk from Ponsford. The service was fantastic, furniture is exceptionally good quality and delivery was professional. Id recommend you to anyone wanting quality furniture at an affordable price. Thank you.
Helpful Report
Posted 10 years ago
We were considering replacing our Duresta sofas with a Stressless suite and called in to Ponsford "just looking". 2.5 hours later we walked out having paid a deposit. Mary was our sales person and she gave us full attention, allowed us to take our time and reach a conclusion which, now it's been delivered (earlier than expected) we are delighted she helped us make the right choice for us. I did a price check the day after ordering and found I could have bought the same items significantly cheaper elsewhere and to Ponsford's credit, they matched the price. Delivery took place smoothly and efficiently by two delivery guys who took great care. Overall; a very positive experience which gives us the confidence to keep going back to Ponsford. Just do your home work before you order - they will do a deal if they can.
Helpful Report
Posted 10 years ago
Fantastic service from the moment I visited the store,excellent initial advice prior to purchase. All staff polite and informative, the delivery guys took their shoes off without being asked and locked my gate behind them! Great customer service which is like a breath of fresh air!!
Helpful Report
Posted 10 years ago
Once again Ponsfords have excelled , we have just had new carpets fitted and the quality of the product , the shop service and the fitters were first class , and at a fair price. A company that never disappoints .
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Posted 10 years ago
Absolutely top quality service from beginning until end and stunning furniture. Will be using ponsford again very soon. Thanks David for making everything so easy. If only every company was like Ponsford. The ponsford price promise means you get a stunning product at a fabulous price. Thanks
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Posted 10 years ago
The service from start to finish has been excellent
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Posted 10 years ago
Buying our carpet from Ponsfords, not our first and probably not our last purchase, was as always a pleasurable experience. Ponsford's staff are always so friendly and helpful without being overbearing. Buying expensive items like carpets and furniture is not something anyone does frequently, so when you do you need to know it's going to be handled professionally and with care. With Ponsfords you can take that for granted!
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Posted 10 years ago
I had a modest budget of £1500 to buy a sofa. After spending a day looking at the (frankly cheap/tacky/uncomfortable) competition - I thought I would pop into Ponsfords. For the same price as some of the most horrible pieces of furniture that I ever seen - I bought a stylish and very cosy sofa from Ponsfords. Yes I am very satisfied with this piece and would recommend you to anyone. Can I say that whenever I do recommend you. the feeling is that you are 'too expensive' or 'out of our price range'. This just is not true, I have bought from your store many times and never felt that there is nothing within my price range. Perhaps this is something that you could explore with your marketing dept. The prices asked for at DFS/Sofaworld etc are similar to certain items in your range, but no were near as good quality or styling. I also find the staff and shop floor environment very pleasant too.......
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Posted 10 years ago
Ponsfords have always provided an excellent service. This assistance is greatly appreciated. I am very pleased with the service received.
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Posted 10 years ago
Ponsford is rated 4.9 based on 990 reviews