Ponsford Reviews

4.9 Rating 990 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service was as previously experienced with Ponsfords. Price, service and delivery met our requirements exactly. Well done Ponsfords!”

Helpful Report

Posted 10 years ago

“Very good service from all members of staff who are polite and helpful. Nothing is too much trouble to help you find the furniture you want. The finance is quick and easy to set up and the 0 percent for 10 months is very useful. May I also say that the coffee shop is a great place for a tasty snack.”

Helpful Report

Posted 10 years ago

“The two delivery men who came to my house this morning were fantastic. They made sure that my furniture was not scratched in anyway by covering the furniture and laying sheets down. It was an excellent job that the man did in fixing the wardrobe rail. Nothing was too much trouble for them as they helped with moving around some of my furniture. I can’t praise them enough, and want to say a BIG THANK YOU. I have always had good customer service from Ponsford and I’m sure I will be purchasing from you again.”

Helpful Report

Posted 10 years ago

“A first time shopper at Ponsford and I have to say the service from start to finish was nothing short of excellent. The team in store were most helpful, the delivery guys were friendly and very punctual arriving at the time specified of the pre-delivery telephone call. I would definitely recommend a visit to store - it is well worth it!”

Helpful Report

Posted 10 years ago

“Order placed over the phone, and price given within 10 minutes. Though delivery date from manufacture was delayed I was kept up to date with developments by e-mail and once unit was delivered to store on a Monday arrangements were made for immediate delivery on Tuesday. Excellent service and very friendly and helpful staff.”

Helpful Report

Posted 10 years ago

“Fantastic, everyone so friendly and helpfull, quality outstanding. Will definately be purchasing more goods in future, in fact, i shall be purchasing everything from here without a doubt!!!”

Helpful Report

Posted 10 years ago

“We are totally delighted with our first experience of carpet fitting by Ponsfords. We've bought furniture in the past but never thought of going there for carpets. However, as well as a great range to choose from and expert advice - the fitting was carried out carefully and thoroughly and to a timescale to fit in with our decorating. And the outcome looks just perfect. We are delighted. Thank you Ponsfords.”

Helpful Report

Posted 10 years ago

“Excellent products, excellent service, knowledgeable staff re products. Efficient service, excellent customer care”

Helpful Report

Posted 10 years ago

“A fantastic retail experience , great choice and service .”

Helpful Report

Posted 10 years ago

“After years of driving past the shop and wondering what it was really like we decided to go inside and see for ourselves. We weren't disappointed! Wow, what a choice! Our unusual circumstances gave us the chance to refurnish our home completely and what a great place to buy lovely quality furniture. We were greeted and helped by David who took us round the store to each department and advised us on specific pieces. Our children were entertained in the cinema room which they loved and it gave us the chance to make our choices,in peace! Our furniture is on order as our house is rebuilt so we are looking forward to the end of September when it should all come together in our beautiful home. We would personally like to pass on our heartfelt thanks to David Cartwright on helping us to buy such quality furniture within our budget. Mr & Mrs Crowther”

Helpful Report

Posted 10 years ago

“Ordered furniture, curtains and carpet from Ponsford. Every department really helpful. The carpet has been fitted today which looks lovely. The two fitters, Richard and Graham were so helpful and efficient and we would like to say a big "Thankyou" to them. A brilliant store to deal with all round! Happy customer.”

Helpful Report

Posted 10 years ago

“We have bought furniture from Ponsford and unfortunately we had problem with the leather and quality of the furniture, but from the first call to explain about our problems we have been taken care off 100%, the service, help and choices given to us in order to get us happy has just been out of this world. Thank you very much we will be back and make sure that who ever is looking for new furniture do not miss out visiting Ponsford.”

Helpful Report

Posted 10 years ago

“The service provided in store was very helpful and the staff were very approachable. Even after purchase the staff that i spoke to when inquiring about the dates for delivery were always amenable and pleasant. Very impressed with the overall service provided including the attitude of the deliverymen.”

Helpful Report

Posted 10 years ago

“Excellent service, no pressure to buy just good helpful advice. Delivery was easy and stress free. The quality of the sofa is excellent. I will definitely be back for my next furniture purchase and the next and the next. Altogether a pleasant experience from start to finish.”

Helpful Report

Posted 10 years ago

“Thank you very much for the very helpful, informative, efficient and friendly service.”

Helpful Report

Posted 10 years ago

“Pondsford's can be a bit daunting for us folk that 'have to look after the pennies', but we found them to be very approachable and friendly when we went to look at bedroom furniture. Alan was charming and professional, as were the fitters, they and the 10 months interest free made our purchase much easier. Our experience led us to go back and purchase a carpet - another easy transaction. Many thanks we will be back.”

Helpful Report

Posted 10 years ago

“The service we received from everyone at Ponsford was excellent. They have an exceptional range of high quality furniture and accessories.”

Helpful Report

Posted 10 years ago

“Upon first entering the shop I received excellent customer service from all members of staff. Throughout my furniture, curtain and carpet selection process I received friendly, knowledgeable, helpful advice and assistance and all those I dealt with went the extra mile to ensure my satisfaction, not only from the Sales Staff but also the sewing room staff, carpet fitters and delivery drivers. There are only two words that describe my whole experience, exceptional and outstanding and would certainly recommend Ponsfords to anyone wanting to purchase anything from curtain tie backs to a three piece suite, Ponsfords epitomise good old fashioned customer serivce, oh and the coffee is good too!! Thank you all for making some difficult decisions very easy. Best wishes to you all, Lyn and Ian Slater”

Helpful Report

Posted 10 years ago

“Absolutely outstanding customer service!”

Helpful Report

Posted 10 years ago

“Stylish sofa, pleased with the look in Nordic grey.”

Helpful Report

Posted 10 years ago

Ponsford is rated 4.9 based on 990 reviews