Ponsford Reviews

4.9 Rating 990 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ponsford’s service was impeccable throughout. Everyone went the extra mile to help, the little chair is lovely, and it arrived on Tuesday (having been ordered on Sunday) Thank you.”

Helpful Report

Posted 9 years ago

“We are the proud owners of a new leather three piece suite which we took delivery of this morning. We are delighted with every aspect of Ponsfords from the sales man Damian to the two deliverymen who were VERY impressive with their service, they were very professional and filled you with every confidence at the way they got our suite into our house, very professional indeed and to the lady on reception who is very polite too during our phone calls . We can't praise this family shop enough and we will be going there to buy our carpets and curtains too in the near future. As regards to our delivery, we were told it would be 6 weeks but we actually received it in 5 weeks which was great and also received a phone call to ask which day would be good for us to take delivery and then we also received a phone call the day before our delivery date to give us a two hour time slot for the delivery, so VERY impressed indeed. Thank you very much to EVERYONE at Ponsfords EXCELLENT !”

Helpful Report

Posted 9 years ago

“Extremely good and efficient service. Only drawback can be length of time between sale and delivery for goods which are not ready to go off the shop floor or from the warehouse. So we have actually paid more for furniture from elsewhere because we could have it sooner.”

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Posted 9 years ago

“Excellent family business. Great furniture. You feel looked after and the staff are really knowledgeable and are really helpful when choosing.”

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Posted 9 years ago

“The staff at Pondsfords couldn't do enough to help me and the whole buying experience was positive. The best shop in town.”

Helpful Report

Posted 9 years ago

“My wife and I have visited your shop on a few occasions and cannot speak too highly of both the quality of the merchandise and the service from the staff. Thank god for private enterprise!!. Ralph Tomlinson.”

Helpful Report

Posted 9 years ago

“From the initial visit to discuss carpet options, to the fitting the staff have been helpful and supportive and the whole process was made easy because of this.”

Helpful Report

Posted 9 years ago

“Over a number of years we have bought I number of items from Ponsfords. Without exception the advice, services and products that we have received have been of the highest standard. It is hard to imagine us shopping elsewhere for furniture.”

Helpful Report

Posted 9 years ago

“Polite and friendly staff,great range of items. I have purchased several items and have been very pleased with all of them,Thankyou .”

Helpful Report

Posted 9 years ago

“Bought two expensive (for us) Stressless chairs from Ponsford. Salesman was very patient, didn't rush us and answered all our many questions. Items were delivered within the promised timescale by two very polite and helpful chaps, who unwrapped the items in our living room and waited as we checked them over. Overall excellent service and I would (and have) recommend Ponsford to anyone seeking quality furniture.”

Helpful Report

Posted 9 years ago

“Excellent customer service everyone was very helpful”

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Posted 9 years ago

“Fantastic selection of furniture, great deal and superb service every time!”

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Posted 9 years ago

“Sales guy was very patient and helpful (sorry it was a while ago and forgot his) Delivery on time. Settee looks great”

Helpful Report

Posted 9 years ago

“This is the best furniture shop I have ever been in. They have a huge selection of carpets and sofas. But the most impressive thing is the staff who are extremely polite, honest, helpful, and knowledgeable. We spent hours discussing carpets with them, with never a hint of boredom or frustration, and when the sofa we ordered was on 2 month back order they loaned us one to be going on with! No need to go anywhere else in Sheffield area. Leaves JL standing.”

Helpful Report

Posted 9 years ago

“Excellent service as always. Love browsing and buying in Ponsfords, staff always very helpful with absolutely no pressure to purchase. Excellent delivery service.”

Helpful Report

Posted 9 years ago

“Curtains - Made very well and it was no problem for a couple to return and amend the bottom of them. When we were choosing the curtain material and the carpet Liane was wonderful in helping us get the right combination even to the colour of the walls. We have had no problems at all and I think it's all down to Liane and the carpet people.”

Helpful Report

Posted 9 years ago

“Was completely satisfied with the service from start to finish Mary on the shop floor was excellent in advising and guiding us and we love our new furniture The service was great and tge delivery guys fab taking there shoes off and respectful had others in and completely oblivious to showing respect Thank you We will come again”

Helpful Report

Posted 9 years ago

“Most efficient: Everything went smoothly from our telephone order with Denise to payment and then delivery, so thank you Ponsford.”

Helpful Report

Posted 9 years ago

“We have bought our furniture from Ponsfords for the past 21yrs and have always received 5 star excellent service. We have, and will continue to recommend Ponsfords to our friends and family.”

Helpful Report

Posted 9 years ago

“Very pleased with our vi spring mattress and divan. Your bedding dept was extremely helpful and Allowed us to take our time. Thank you.”

Helpful Report

Posted 9 years ago

Ponsford is rated 4.9 based on 990 reviews