Ponsford Reviews

4.9 Rating 990 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

Write Your review

Tell us how Ponsford made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just had our hall, stairs and landing recarpeted by Ponsfords and we are so pleased with the results! The carpet makes the space look so much bigger and has been fitted to a very high standard. Kudos to fitters Graeme and Will, who did an excellent job, were friendly, helpful and offered sound advice. From ordering to fitting all went smoothly. Also many thanks to Karl in the flooring department, for helping us decide the best options and also for getting the best fit for us, to save on costs. Great results all round - many thanks Ponsfords. Absolutely correct Karl!”

Helpful Report

Posted 8 months ago

“Excellent customer service and fitting . Thanks to Paul and Callum and the carpet team”

Helpful Report

Posted 8 months ago

“Paul, Callum, Graeme & Will our fitters. Excellent job that they did fitting our new landing & stairs carpet. Decided not to have boarding fitted under the underlay but not a problem & promptly refunded. They spotted a small leak in the downstairs toilet where they isolated the water supply & coming back to fit the carpet at a later date. Nothing was any trouble. Many thanks”

Helpful Report

Posted 8 months ago

“A big thank you to the carpet team at Pondsfords, especially Andrew, Graeme and Will, for organising and installing our lovely new carpet. No mess, no drama, no problems, just a great job! Thank you for making it so easy!”

Helpful Report

Posted 8 months ago

“Both carpet fitters went above and beyond and provided top quality service. If we could give honours both Paul and Callum would receive them. From the start of the process till the end Ponsford and the team have been exceptional.”

Helpful Report

Posted 8 months ago

“We are very pleased with the service we recieved from Pondsfords when choosing our suite / carpets.delivery of the suite went like clockwork and as for the carpet fitting by Paul who we have had before was a pleasure to have him in our house”

Helpful Report

Posted 8 months ago

“We liked the overall package provided by Ponsfords in the sale and fitting of a number of carpets in our house. We’ve used Ponsfords before and will continue to use them because they are a very reliable and professional outfit and you can be assured that when you order carpets from Ponsfords you will receive a quality product at a fair price and everyone involved in the supply and fit are extremely professional and friendly from Carl who came to measure and knows everything about carpets to our brilliant fitters Graeme and Will who went above and beyond helping us to move some furniture and bring back furniture after the carpets had been fitted where we would have struggled to carry such furniture. So thank you very much to the whole team, we are very happy with the product and service provided.”

Helpful Report

Posted 8 months ago

“Paul and Callum were amazing. Professionalism 5* Politeness 5* Skill 5* Exceptional all round. Delighted with the job “faultless “. Jokes were pretty good too! Bev and Ken x”

Helpful Report

Posted 8 months ago

Dear Bev and Ken, Thank you for providing such a wonderful 5* review. We will pass the feedback along to the team. Ponsford Web Team

Posted 7 months ago

“Graeme and Will made a first class job of fitting our dining room carpet yesterday. The whole process from choosing to fitting was painless and without a hitch. We have used them before so we knew what to expect! Without doubt the best carpet department in Sheffield.”

Helpful Report

Posted 8 months ago

“Steve and Tom were absolutely fantastic! We had a particularly large sofa to take away and because of some alterations, it couldn’t go out the way it came in. They were really patient and very careful not to cause any damage when trying it for size. In the end they had to take one of the arms off the old sofa which they did with minimal mess and with good humour! The new sofa looks great and I was shown relevant labelling, pads were put on the feet to stop scratching. An excellent service, far out doing my expectations. Thank you both”

Helpful Report

Posted 8 months ago

“Graeme and Will turned up in time were polite and friendly did a fantastic job and worked as quick as possible very impressed”

Helpful Report

Posted 8 months ago

“Paul and Callum have been absolutely amazing fitting my new carpets in the lounge and conservatory, the job they did was outstanding, very respectful of my property and very careful moving a lot of furniture around. I am most impressed with the superb standard of work . They both work well as a team and compliment each other . And the standard of service from ordering to fitting has been exceptional.”

Helpful Report

Posted 9 months ago

“Thanks to Paul, Callum, Graham and Will for an excellent fitting of our carpets to lounge, dining room, hall ,stairs and landing. Absolute attention to detail and with care for existing furniture and decoration . Price may be a little more expensive but you get what you pay for in service and quality of fitting. Thanks to our son for insisting that we use Ponsfords.”

Helpful Report

Posted 9 months ago

“I have shopped at Ponsfords many times and as always their customer service is second to none. Today I had a new sofa and chair delivered by Steve and Tom, such lovely helpful and professional men. A special thank you to Catherine for her excellent aftercare.”

Helpful Report

Posted 9 months ago

“From start to finish the service we received was excellent. We would like to thank Gavin who was very helpful and approachable in the showroom, also Steve and Tom the delivery team, both were professional and did a great job getting the furniture in and out. Would definitely recommend to anyone.”

Helpful Report

Posted 9 months ago

“Service excellent as usual. Lots of advice and help. Delivery information accurate and Steve and Tom checked we were happy with everything before leaving. Couldn’t ask for more. Thank you.”

Helpful Report

Posted 9 months ago

“Graeme and Will fitted us a new lounge carpet today, as always excellent service from Ponsfords, from advise on carpet choice, measurement and price, to friendly professional installation. 5 star service.”

Helpful Report

Posted 9 months ago

“Had our 3rd Ponsford's carpet fitted today. Graeme and Will were polite, careful, knowledgeable and efficient. What more could you want? Will certainly use Ponsford's carpet department again.”

Helpful Report

Posted 9 months ago

“Fantastic Service and Quality! - Thanks to Dave and John for your efficient delivery service today.”

Helpful Report

Posted 9 months ago

“We are highly delighted with our new settees. The staff in the showroom were very helpful when we visited to view. We were kept up to date with the progress of our order. Steve and Tom who delivered our furniture were punctual, polite, friendly and respected our property. We would certainly recommend Ponsfords.”

Helpful Report

Posted 9 months ago

Ponsford is rated 4.9 based on 990 reviews