Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery service . Nothing too much trouble .”

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Posted 8 years ago

“Lovely shop once you're in you don't want to come out there's so much to see,different styles of furniture,it's hard not to buy anything,and there's a lovely cafe that has anything from a coffee to assorted food”

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Posted 8 years ago

“Ponsford provided an excellent service - very efficient and courteous. Price also compared favourably with other less helpful competitors. Would highly recommend and definitely use again.”

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Posted 8 years ago

“The staff are unfailingly helpful. Something about it feels like service of a bygone era. A really comprehensive selection of furniture - and competitive prices. The tall chaps in Seven Oaks are amazingly helpful for all things audio. I have stopped going anywhere else, Ponsford's just can't be bettered for selection, prices and service.”

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Posted 8 years ago

“Good old fashioned customer service which is rare nowadays. Would not hesitate in purchasing anything from Pondsfords.”

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Posted 8 years ago

“Service was courteous, knowledgeable and helpful. Time was taken to help us choose our furniture. Lovely to be given tokens so we could go to cafe and have a drink whilst we made our decision. Ponsforda have never let us down.”

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Posted 8 years ago

“I would have given 5 stars but the lack of atmosphere, music of some kind in the background as you go around such a large store would make me linger longer. The selection of furniture and accessories is excellent all under one roof , good parking, coffee shop, toilets and non pressurised sales people make this my no. 1 store if only the silence was rectified.”

Helpful Report

Posted 8 years ago

“Ordered a bedside cabinet last September and are still waiting! Tried to follow it up early December. Was told on three occasions that someone would phone me back and it never happened. Took till after Christmas to speak to the manager after getting nowhere with shop staff. Manager looked into it and it turns out there was a mix up with the order initially. Personally I feel it was never ordered in the first place. While I can accept mix ups I was very disappointed with the customer service I received in December.”

Helpful Report

Posted 8 years ago

Dear Mr Hambleton, thank you for your review and we're sorry to read of the issues you've had with the order. We strive to give every customer excellent customer service and appreciate that on this occasion we didn't achieve that for you. I've forwarded this to the relevant Sales Manager dealing with your order. Kind Regards, Ponsford.

Posted 8 years ago

“Great customer service.....obtained measurements from supplier...assisted with making sure everything ok.......very satisfied”

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Posted 8 years ago

“Your staff who recently delivered and constructed my new Nolte wardrobes on site were, as usual, so efficient, considerate, tidy, obliging and helpful that the whole experience experience served to add further to my confidence in purchasing quality products and receiving an excellent level of service from Ponsfords. Thank you all. Pauline Pasley”

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Posted 8 years ago

“Nothing ever feels like too much trouble, you get lots of help to make a decision, and always made to feel like you're the most important person in the shop.”

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Posted 8 years ago

“Ponsford’s service was impeccable throughout. Everyone went the extra mile to help, the little chair is lovely, and it arrived on Tuesday (having been ordered on Sunday) Thank you.”

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Posted 8 years ago

“We are the proud owners of a new leather three piece suite which we took delivery of this morning. We are delighted with every aspect of Ponsfords from the sales man Damian to the two deliverymen who were VERY impressive with their service, they were very professional and filled you with every confidence at the way they got our suite into our house, very professional indeed and to the lady on reception who is very polite too during our phone calls . We can't praise this family shop enough and we will be going there to buy our carpets and curtains too in the near future. As regards to our delivery, we were told it would be 6 weeks but we actually received it in 5 weeks which was great and also received a phone call to ask which day would be good for us to take delivery and then we also received a phone call the day before our delivery date to give us a two hour time slot for the delivery, so VERY impressed indeed. Thank you very much to EVERYONE at Ponsfords EXCELLENT !”

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Posted 9 years ago

“Extremely good and efficient service. Only drawback can be length of time between sale and delivery for goods which are not ready to go off the shop floor or from the warehouse. So we have actually paid more for furniture from elsewhere because we could have it sooner.”

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Posted 9 years ago

“Excellent family business. Great furniture. You feel looked after and the staff are really knowledgeable and are really helpful when choosing.”

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Posted 9 years ago

“The staff at Pondsfords couldn't do enough to help me and the whole buying experience was positive. The best shop in town.”

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Posted 9 years ago

“I was given an estimate of how long I would have to wait for my carpet to be fitted at the time of ordering which was far exceeded. I wasn't sure what to do about plywood because the floorboards were very uneven but I'd been told that it caused creaking. A representative called to look and suggested I had the carpet fitted and if I didn't like it I could pay for it to be taken up again for plywood to go down. I wasn't happy about the inconvenience and suspected the extra work wasn't welcome. I was told that if Ponsfords put down plywood it would be done properly and there would be no creaking and on this basis I went ahead. The floor is now creaking repeatedly on the main walkway and is very annoying. I haven't contacted Ponsfords because of the inconvenience of getting the carpet up but I am very disappointed.”

Helpful Report

Posted 9 years ago

Dear Ms Sturman, thank you for your review and we're sorry to read of the issues you've had with the order. We have notified our service and carpet department and they will be in touch in due course. Kind Regards, Ponsford.

Posted 9 years ago

“the upholsterer explained the problem to us and how to solve it.”

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Posted 9 years ago

“My wife and I have visited your shop on a few occasions and cannot speak too highly of both the quality of the merchandise and the service from the staff. Thank god for private enterprise!!. Ralph Tomlinson.”

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Posted 9 years ago

“From the initial visit to discuss carpet options, to the fitting the staff have been helpful and supportive and the whole process was made easy because of this.”

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Posted 9 years ago

Ponsford is rated 4.9 based on 981 reviews