Ponsford Reviews

4.9 Rating 990 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service underpinned by a desire to go above and beyond to delight the customer. One gets the feeling the employees see the long term value in the relationship they develop with a customer, rather than just a one time sale.”

Helpful Report

Posted 10 years ago

“A big thank you to David Cartwright... Excellent service and product... A+”

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Posted 10 years ago

“Bought an Ercol 'Loveseat' from Ponsford, bizarrely £200 cheaper than anywhere else online. It was delivered on time, to the hour, even though I live at the other end of the country. Oh, and when you ring them up, they always answer the phone. Excellent customer service.”

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Posted 10 years ago

“I haven't shopped online, only in store, the staff are always very helpful and polite, no pressure is ever put on you to make any purchase and the shop is always very clean and well presented. I wouldn't hesitate to recommend Ponsford's to anyone wanting something classy & stylish and its not necessarily expensive.”

Helpful Report

Posted 10 years ago

“Excellent in store service 1st rate, delivery very good but it was organised in the store for someone to come back to put special rubber gliders on the bottom of the table as it is to heavy for us to lift. It has never happened and we so we feel quite disappointed that this wasn't seen through. we waited so they could pull it in with another delivery near us but to no avail! Sorry to moan but other than that it was a very nice experience. Mr & Mrs”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Tatler, Thank you for your feedback. I understand that a member of our sales staff has now been in contact with you. We have now notified our service department who will get the issue resolved for you asap. Please accept our apologies that this didn't happen sooner. Kindest Regards, Lucy

Posted 10 years ago

“We took a long time to decide to buy and visited your furniture store in the new building many times over a twelve month period. Your staff were always very helpful, extremely patient and at no time did we feel we were being pushed into making a decision. Delivery was earlier than forecast and carried out efficiently and with care. We are very happy with our Stressless furniture the only problem being it is so comfortable it is not uncommon for us to fall asleep halfway through an entertaining television programme.”

Helpful Report

Posted 10 years ago

“We found the staff to be very helpful and courteous, without being pushy. In particular, Denise was very knowledgeable when discussing our requirements for leather sofas and gave us plenty of time to consider our options. All in all, it was a good experience and we would certainly recommend Pondsfords in the future. Thank you.”

Helpful Report

Posted 10 years ago

“We love our new sofa ... it's clearly excellent quality. However, we were surprised by how 'lived in' it looked after only a week, and had the Leather Expert visit to check on it. We weren't made aware of how to plump it up - which is quite high maintenance if you want to resolve a 'saggy' look on the seat, nor were we told that you shouldn't use the cleaning pack more than once every 3-6 months. That said, the customer service from Ponsford has been excellent - polite, professional, responsive and patient.”

Helpful Report

Posted 10 years ago

“WE found the staff in the store and the delivery people were excellent. Their attention to detail and customer relation second to none. There is no doubt we will use the store again in the not to distant future Regards. Peter Sellers”

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Posted 10 years ago

“Very pleased with the prompt service, delivery of our suite and the quality. Recommend this firm to everyone.”

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Posted 10 years ago

“Ponsfords fitted a new carpet in our lounge/dinning room. Sales staff were very professional, knowledgeable and helpful. The fitters were also very skilled in fitting our underlay and carpet and I also noticed that the underlay was of a higher quality than previous, the seams were taped as well as stapled and 2 rows of Gripper strip were used. Never seen this before. Many thanks Adrian to you and all your team.”

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Posted 10 years ago

“Excellent all round. Mr wright in the bedding department was extremely helpful, the ladies in the oftice and the delivery men were very efficient. Would not hesitate in recommending Ponsford to family and friends. Thank you.”

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Posted 10 years ago

“the service and advice was outstanding from Carl and Richard in your carpet & flooring department, Although we have accepted another quote from another retailer, they have sold us the same product for our lounge ( Westex Supreme) but it has come in almost £300 cheaper. On the other hand we will still keep you in mind for the Hall stairs and landing as this is a job we are to do at a later stage, we were really impressed with the individual custom products you had on show.”

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Posted 10 years ago

“Pleased with the service and with the delivery of the chairs”

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Posted 10 years ago

“Excellent service, excellent staff”

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Posted 10 years ago

“It is such a pleasure to visit Ponsford. Please don't change anything, as you seem to have everything right in all you do. The displays, quality goods, plus the friendliness of your knowledgable staff!”

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Posted 10 years ago

“superb quality product- small sideboard expertly delivered and positioned in upstairs room very happy”

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Posted 10 years ago

“I always find a very pleasurable experience when shopping at Ponsfords. A beautifully set out store with 1000's of quality item's to choose from. I get totally left alone to browse at my leisure and then when i have decided what i would like,I always find the team very helpful on assistance & price. The quality of service and furniture is excellant and this is the reason i continually go back.”

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Posted 10 years ago

“Quite simply, deal with Ponsford and you will have a super experience!”

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Posted 10 years ago

“A great store with an excellent choice of furniture in many styles.”

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Posted 10 years ago

Ponsford is rated 4.9 based on 990 reviews