Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was completely satisfied with the service from start to finish Mary on the shop floor was excellent in advising and guiding us and we love our new furniture The service was great and tge delivery guys fab taking there shoes off and respectful had others in and completely oblivious to showing respect Thank you We will come again”

Helpful Report

Posted 9 years ago

“Steve and Tom delivered my sofa. Polite and friendly and contacted me on my mobile with accurate time of arrival which was very helpful. 18.10.24”

Helpful Report

Posted 8 months ago

Thank you for leaving a 5* review. We appreciate the time taken to leave feedback :) Ponsford Web Team.

Posted 8 months ago

“Sofas delivered today by Steve and Tom. They are a credit to Ponsfords. Both excellent and driver in particular so positive when he arrived about being able to get the sofas in which they did but eased any anxiety we had. So professional, friendly, competent and respectful of our home also putting cloths down and they put the feet on the sofas. Did not take long but felt the staff ensured we were happy with everything. Very very satisfied with the service received.”

Helpful Report

Posted 9 months ago

“Fantastic service Thanks to steve&tom for a excellent delivery service”

Helpful Report

Posted 9 months ago

“Polite & professional service by all at Ponsfords. From shop staff to delivery and fitters, excellent old fashioned, top quality service.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave a 5* review! We will pass this along to the team and we hope to see you again soon :)

Posted 11 months ago

“Fantastic service offered by Ponsfords from taking the order through to the excellent fitting of my carpets. The carpet fitters did an incredible job, Graeme and Will went above and beyond and exceeded my expectations for the job. I’ve been a Ponsfords customer for over 25 years and they never fail to be the very best.”

Helpful Report

Posted 11 months ago

Thank you for the fantastic review. We are delighted you are happy with the service provided. We look forward to seeing you again soon.

Posted 11 months ago

“Graeme and Will made an excellent job of fitting the carpet in our through room. They were really helpful in removing and reinstalling the doors and some of our heavier items of furniture, for which we were very grateful.”

Helpful Report

Posted 11 months ago

Dear David and Carol Thank you for leaving such a fantastic review for our carpet fitters and service. We hope to see you at Ponsford again soon. Ponsford Web Team.

Posted 11 months ago

“The two fellows came exactly on time as arranged . They were on the ball straight away. They worked as team very efficiently,Paul and Callum did all the heavy lifting . When removal of the old carpet and the fitting of the new one was done ,the room was left very clean. The furniture was replaced so overall we were very pleased with the job . No problems at all well done Ponsfords for your help in the process.”

Helpful Report

Posted 11 months ago

Dear Mr & Mrs Mollins Thank you for leaving a wonderful 5* review. We appreciate the time taken to leave a review. Kindest regards, Ponsford Web Team.

Posted 11 months ago

“We have just had our hall, stairs and landing recarpeted by Ponsfords and we are so pleased with the results! The carpet makes the space look so much bigger and has been fitted to a very high standard. Kudos to fitters Graeme and Will, who did an excellent job, were friendly, helpful and offered sound advice. From ordering to fitting all went smoothly. Also many thanks to Karl in the flooring department, for helping us decide the best options and also for getting the best fit for us, to save on costs. Great results all round - many thanks Ponsfords. Absolutely correct Karl!”

Helpful Report

Posted 1 year ago

“Both carpet fitters went above and beyond and provided top quality service. If we could give honours both Paul and Callum would receive them. From the start of the process till the end Ponsford and the team have been exceptional.”

Helpful Report

Posted 1 year ago

“We liked the overall package provided by Ponsfords in the sale and fitting of a number of carpets in our house. We’ve used Ponsfords before and will continue to use them because they are a very reliable and professional outfit and you can be assured that when you order carpets from Ponsfords you will receive a quality product at a fair price and everyone involved in the supply and fit are extremely professional and friendly from Carl who came to measure and knows everything about carpets to our brilliant fitters Graeme and Will who went above and beyond helping us to move some furniture and bring back furniture after the carpets had been fitted where we would have struggled to carry such furniture. So thank you very much to the whole team, we are very happy with the product and service provided.”

Helpful Report

Posted 1 year ago

“This is why I buy from Ponsford. The carpet fitters are so professional and I know the finished job will be perfect. Had half my house re-fitted in one day, with some slick work to solve a problem around the hearth for me - well done guys and thanks for a clean, quick job. Connor, Graham, Dave & Will are a credit to your company & I would recommend to anyone.”

Helpful Report

Posted 2 years ago

Dear, Mr Jackson. Thank you for a wonderful review for Ponsford and our fitting Team. We will pass on the feedback and hop to see you again soon. Ponsford Marketing Team

Posted 2 years ago

“Carpet gutters excellent nothing too much trouble”

Helpful Report

Posted 2 years ago

“I first went into ponsford very apprehensive as if im honest i thought it was just for the rich people! O how wrong i was the quality and prices were a pleasant surprise. I had a lovely lady called Ella Marie who served me she was amazing and made me feel so at ease and was extremely helpful a real credit to your team nothing was too much trouble for her- amazing service - thank you Ella Marie After ordering my sofa rob and Steve came out to make sure the settee would fit and no issues getting it in they were also lovely and think this a great service before hand to put your mind at ease. On delivery day it was Rob & Steve who came they were professional kind and very helpful on advise again another credit to your team. Im a very happy customer”

Helpful Report

Posted 2 years ago

“Paul, Dave & Connor did an excellent job fitting carpets throughout our new house. The stairs in paricular were not straightforward but they came up with a plan that worked. Overall very pleased and highly recommended.”

Helpful Report

Posted 2 years ago

“Graeme and Dave did an excellent job fitting our carpet. They were friendly, very efficient and tidy. Thank you. For a pair of very fussy customers, Pondsfords have provided an excellent service- all staff have been highly professional, knowledgeable and taken the time to answer our many questions. Would highly recommend!”

Helpful Report

Posted 2 years ago

Thank you Mr & Mrs Steer. We are delighted you are happy with your carpets and the service provided. Also thank you for taking the time to leave a review. We hope to see you again soon. The Ponsford Marketing Team.

Posted 2 years ago

“The whole experience has been excellent, from the warm, friendly, helpful advice to the enjoyment of exploring the extensive showrooms and having a delicious lunch in the cafe. We also liked the good parking. The friendly team who delivered, assembled and fitted our new furniture with great care and attention to detail.”

Ponsford 5 star review on 11th August 2017

Helpful Report

Posted 7 years ago

“First class fitting of our carpet on 21st February by two professionals. Thank you Graeme and paul for a job weell done”

Helpful Report

Posted 4 months ago

“Steve and Tom have just delivered 2 sofas. They were friendly and so professional and helpful. Cloths were laid down to keep everywhere clean on a wet day. Plastic was removed and the cushions placed on the sofas and we were told important information about care of the items. Could not fault the delivery- outstanding customer service- thank you Steve , Tom and Ponsfords!”

Helpful Report

Posted 9 months ago

“We recently purchased carpets for four bedrooms, landing and stairs from Ponsfords and have to say, having purchased from them in the past that, once again, we were extremely happy both with the quality of the product but also, and this is so important to us, the first-class standard of the professional fitting team and the in-store department sales team. The fitting team was led by Paul, assisted by Joe and Callum and the care that was taken throughout the whole fitting process was second to none. A query cropped up during the fitting regarding floor plates and Karl, the department manager, was ‘on it’ straight away and had even made a special trip to sort it before I could even have reasonably expected a telephone call response! Wow! We are very happy with the end result and would heartily recommend Ponsfords to everyone! Thank you everyone, we really appreciate your team effort! Excellent!”

Helpful Report

Posted 11 months ago

Dear Joanne, Firstly thank you for choosing Ponsford for your carpet fitting. We are thrilled you are so happy with your 5* service provide. Secondly, thank you so much for providing fantastic feedback. We hope to see you at Ponsford again soon. Ponsford Web Team.

Posted 11 months ago

Ponsford is rated 4.9 based on 993 reviews