Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear sir/Madam Shopping at ponsford was really successful. Especial thank you to Ella Maria who was extremely helpful and kind.”

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Posted 3 years ago

“Very pleased with my new carpets and bedroom furniture. Carpet fitters were brilliant, the old carpets and all packaging were lifted and taken away. New bed delivered and old bed taken away. Couldnt be more pleased.. Lovely staff, highly recommend.”

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Posted 3 years ago

“Ella Marie has made the journey so straight forward and hassle free. WOW !! brilliant service, i cannot recommend highly enough. Ella Marie kept me informed with the progress and where we are at. Well done Ella Marie, thank you so much for your help and guidance. If i need to buy any other furniture , my first port of call will be Ponsford.”

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Posted 3 years ago

“Do not fall for the hype of this so called independent - have been let down by ponsford the retailer - burgess the supplier and the ombudsman -ponsfords I notice you do not stock burgess beds anymore ? I should have shopped at a bed discount store - hyped up retailer selling shoddy goods with meaningless warranty’s”

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Posted 3 years ago

Dear Jane, As you have stated below in your review the Furniture Ombudsman (who are an independent, not-for-profit, government-approved organisation set up to help resolve disputes and raise standards in the furniture industry) have ruled that there is nothing wrong with the Burgess Beds mattress you purchased from us. Ourselves and Burgess Beds have worked with you tirelessly to address your complaint and we have tried to offer you several different options for a new, heavily discounted alternative mattress from a different brand - which we did not have to do - and which you refused. As the Furniture Ombudsman has now ruled that your complaint is not valid and the wear that you have reported is due to natural usage of the mattress we are now marking this matter as closed. I would also like to clarify that we do still stock Burgess mattresses as they have been a trusted supply partner for many years. Regards, Luke O' Neil Head of Marketing Ponsford Ltd

Posted 3 years ago

“First class store with first class items and first class staff. Well done Ponsfords!!”

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Posted 3 years ago

“We were very pleased with our visit to Ponsford,the help we received from the staff especially Sarah was excellent, great knowledge and professional,can highly recommend.”

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Posted 3 years ago

“Very satisfied with the service and quality of the purchase of our two piece sweet .”

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Posted 3 years ago

“I received a very friendly, professional and friendly service and have no hesitation in recommending your company to family and friends.”

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Posted 3 years ago

“The before during and after sales service of staff at Pondsfords was exceptional. They were really interested in us getting exactly what we wanted and helped us with a genuine interest We are totally happy with our purchases and would definitely recommend them and use them ourselves in the future”

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Posted 3 years ago

“When we spotted the perfect table and chairs, the only issue were the legs on the table as they were very wide and would limit leg room. We discussed this at length with your salesman and in the end decided we loved it so much we would have to accept the legs. When it arrived the delivery drivers asked why we chose those legs as there are plenty more to choose from. I was obviously upset as this had been our only doubt.”

Ponsford 3 star review on 31st March 2022

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Posted 3 years ago

“The whole experience of buying our new sofa was great. Ellie was really professional and helped us through the sales process, delivery and removal of our old sofa. Recommended.”

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Posted 3 years ago

“Do not believe the hype this so called quality independent shop promotes …. Terrible after care and no responsibility to the customer for goods that proof to be poor quality made by company’s that do not uphold guarantees ……. Avoid at all cost”

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Posted 3 years ago

As this is an anonymous review we are unable to trace the issue that lies behind this comment. I can assure you that we take pride in offering a superior service as an independent furniture retailer which our many 5 star reviews are a testament of. May I suggest that you call us so we can investigate your complaint in the proper manner as we cannot look into this further without knowing your details. Kind regards, Luke O' Neil Head of Marketing, Ponsford Ltd

Posted 3 years ago

*We would like to point out that this review has been left by the same customer as a review we have replied to more recently. It has now been deemed by the Furniture Ombudsman who looked into this persons complaint that the goods being complained about (A Burgess Mattress) were showing natural wear and tear and that there was no issue. We now consider this mater closed.

Posted 3 years ago

“Shopping at Ponsford is such a pleasure. The store is huge with an amazing range of furniture, and the staff are unfailingly helpful, polite and knowledgeable. We have bought a number of items here, and we have been more than happy with the service we have received, both ordering and delivery. We also enjoy the coffee shop!”

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Posted 3 years ago

“Careful and early delivery of 2 leather sofas. Lovely quality. Can always trust Ponsfords.”

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Posted 3 years ago

“Never fail to deliver good service and high quality goods.”

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Posted 3 years ago

“I enjoy shopping in Ponsford and I always feel comfortable with both the service in the store and my purchase. I am happy with my new furniture and the care taken at the delivery with everything placed nicely.”

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Posted 3 years ago

“i bought a rise and recline chair for my ageing mum. excellent service from sales staff to the delivery people. Mums over the moon with the chair.”

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Posted 3 years ago

“There was a wide range of sofas at varying prices. We had great service in the showroom. Delivery was arranged easily at a convenient time”

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Posted 3 years ago

“We bought a new mattress from Hypnos . We live quite a distance from Sheffield but Andrew the salesman gave us really good advice about trying lots of different mattresses in the showroom and taking our time to find the right one . Andrew was very helpful it’s always a pleasure to spend time in the store and to have a coffee in the coffee shop upstairs . Delivery was excellent the men were very helpful and took the old mattress away . Arrived exactly when they said all in all a very good experience .”

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Posted 3 years ago

“Lovely family business, friendly staff and great furniture. Great after sales service too, you can shop with confidence.”

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Posted 3 years ago

Ponsford is rated 4.9 based on 993 reviews