Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received instore and during delivery was excellent, but it was disappointing to wait for 17 weeks between order and delivery. I understand that COVID and lockdowns took their toll on business supply chains, so I have to accept it.”

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Posted 3 years ago

“The service and sofa are gorgeous . The experience was a joy”

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Posted 3 years ago

“Having taken delivery of our new Parker Knoll furniture, we are very happy with the service received from Ponsford. The staff are helpful, without being pushy and the delivery team are as always, polite, efficient and very helpful, thankyou very much once again to all concerned!”

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Posted 3 years ago

“Very good service and friendly staff. The delivery date was slightly sooner than expected and the two men who delivered it were extreamly good.”

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Posted 3 years ago

“Superb knowledge and advice was provided when purchasing our bed. We had a 13 week wait but it is excellent quality and the selling point was the eco friendly, sheep’s wool filling. The only negative and the reason for losing a star was the lack of updates on the order , I had to chase and never received a return call .”

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Posted 3 years ago

“Wide choice of beds and mattresses. Delivered on schedule and professionally installed. Very eased with our choice.”

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Posted 3 years ago

“Long wait after deposit taken. Unnecessary request for bank transfer. Tables as expected but expensive compared to very similar at TKMaxx.”

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Posted 3 years ago

“Very helpful sales staff, directed us around the show room leaving us alone until we were ready to discuss a purchase. Good quality furniture”

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Posted 3 years ago

“Ponsfords is a beautiful shop. All staff are friendly, efficient and go out of their way to be helpful. Because of its location it takes three buses and a couple of hours for me to get to the shop, so the last twice I have bought furniture online. Again staff are helpful and I was kept informed of delivery etc. Although I didn’t see the furniture beforehand, the description and pictures gave me a good idea and I was pleased with it. Thank you”

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Posted 3 years ago

“My first purchase from this store and please to stay had received an excellent service from all the staff. I will definitely return in future for more house stuff as I’ve seen and liked their style n designs… 😍🙂 Mrs N.Hadavand”

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Posted 3 years ago

“The delivery team were very helpful.”

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Posted 3 years ago

“We are very happy with our purchases, but feel sometimes the wait for the products to be delivered seems a long time, but we understand these are specialised products.”

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Posted 3 years ago

“Excellent service and very helpful staff very happy with purchase . Well Done 👍👍👍👍.”

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Posted 3 years ago

“From start to finish the service was excellent. We bought furniture and carpets and everything was very well organised so that the carpet could be fitted day before furniture delivery. Everyone from sales assistants to the carpet fitter and delivery men were second to none and went the extra mile. Can highly recommend.”

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Posted 3 years ago

“I am very happy with my purchase which is very comfortable - it is a bed! But I have one complaint the Ponsford men who brought it damaged my wall paper - this was not horrendous but it was slightly damaged. The men themselves - apart from by this - were brilliant. Ponsfords asked me to send a photo - I have heard nothing since! Thanks Chris Bertram”

Helpful Report

Posted 3 years ago

Dear Mrs Bertram, Thank you for taking the time to leave a review for us. I am sorry to hear that there has been an issue with damage to our wallpaper and will be in touch soon to speak with you about this. Kind regards, Luke O' Neil, Head of Marketing, Ponsford Ltd

Posted 3 years ago

“Dealt with this company many years ago, they are still as good if not better,taditional customer service a rare thing these days, well done”

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Posted 3 years ago

“Helpful when browsing, gave useful and honest information when queries were made. Delivery details were correct and all deliveries on time and very professional. Goods are exquisite.”

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Posted 3 years ago

“Love the table. Disappointed that the table was advertised as immediate delivery but had to wait. Lady in customer service was when I queried it. Delivery men a credit to your Company - polite, professional and efficient. I have updated my score following a call with Luke (Marketing Manager) who has addressed my complaint - thank you Luke”

Helpful Report

Posted 3 years ago

Dear Miss Hall, I am sorry to hear that you are unhappy with a conversation you had with one of our team members. We pride ourselves on forging strong customer relationships here are Ponsford. Would you be so kind as to call me on 01142550075 or email me on luke@ponsford.co.uk so I can help you with this. Best regards, Luke O’ Neil, Head of Marketing. Ponsford.

Posted 3 years ago

“Great quality furniture attractively displayed. Lovely staff always happy to listen and help.”

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Posted 3 years ago

“Exceptional service for everyone at Ponsfords from reception, delivery drivers, fitters and sales consultants. We have recently had new carpet throughout the house, a new bed, settee and snuggler. The advice, service, selection and after sales service has exceeded all expectations. As you would expect from Ponsfords the quality of the products is of the highest standard and represent excellent value for money. We would highly recommend Ponsfords.”

Helpful Report

Posted 3 years ago

Ponsford is rated 4.9 based on 993 reviews