Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very helpful staff very happy with purchase . Well Done 👍👍👍👍.”

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Posted 3 years ago

“From start to finish the service was excellent. We bought furniture and carpets and everything was very well organised so that the carpet could be fitted day before furniture delivery. Everyone from sales assistants to the carpet fitter and delivery men were second to none and went the extra mile. Can highly recommend.”

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Posted 3 years ago

“I am very happy with my purchase which is very comfortable - it is a bed! But I have one complaint the Ponsford men who brought it damaged my wall paper - this was not horrendous but it was slightly damaged. The men themselves - apart from by this - were brilliant. Ponsfords asked me to send a photo - I have heard nothing since! Thanks Chris Bertram”

Helpful Report

Posted 3 years ago

Dear Mrs Bertram, Thank you for taking the time to leave a review for us. I am sorry to hear that there has been an issue with damage to our wallpaper and will be in touch soon to speak with you about this. Kind regards, Luke O' Neil, Head of Marketing, Ponsford Ltd

Posted 3 years ago

“Dealt with this company many years ago, they are still as good if not better,taditional customer service a rare thing these days, well done”

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Posted 3 years ago

“Helpful when browsing, gave useful and honest information when queries were made. Delivery details were correct and all deliveries on time and very professional. Goods are exquisite.”

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Posted 3 years ago

“Love the table. Disappointed that the table was advertised as immediate delivery but had to wait. Lady in customer service was when I queried it. Delivery men a credit to your Company - polite, professional and efficient. I have updated my score following a call with Luke (Marketing Manager) who has addressed my complaint - thank you Luke”

Helpful Report

Posted 3 years ago

Dear Miss Hall, I am sorry to hear that you are unhappy with a conversation you had with one of our team members. We pride ourselves on forging strong customer relationships here are Ponsford. Would you be so kind as to call me on 01142550075 or email me on luke@ponsford.co.uk so I can help you with this. Best regards, Luke O’ Neil, Head of Marketing. Ponsford.

Posted 3 years ago

“Great quality furniture attractively displayed. Lovely staff always happy to listen and help.”

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Posted 3 years ago

“Exceptional service for everyone at Ponsfords from reception, delivery drivers, fitters and sales consultants. We have recently had new carpet throughout the house, a new bed, settee and snuggler. The advice, service, selection and after sales service has exceeded all expectations. As you would expect from Ponsfords the quality of the products is of the highest standard and represent excellent value for money. We would highly recommend Ponsfords.”

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Posted 3 years ago

“So where do we start? Having previously made the mistake of buying a carpet from a well known chain and it having to be removed as damaged, we decided to have a look at Ponsford. We have previously bought bedroom furniture and were really impressed with the good old fashioned customer service. The selection of carpets was very good and the sales person took the time and effort to advise around the best type of carpet for our stairs. We finally chose a Brinton carpet which is now laid and looks really nice. The fitters were respectful of our home and very pleasant. In fact, an excellent job of fitting, as radial steps which are more involved. I would highly recommend as absolutely first class fitting. The fitters cleaned everything thing up and finished all the door bars which really finished the job off well. We are impressed to the point that we would not bother going elsewhere for our next carpet. There fitters were excellent ambassadors for Ponsford. Thank you.”

Ponsford 5 star review on 7th August 2021

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Posted 3 years ago

“Every aspect of this shopping experience is excellent. The range is superb and well-priced, the staff are attentive, but not overly so. The most impressive aspect though is that every touch point is perfect, from accounts, to sales to, to warehouse, to fitters. I run a business and I dream of getting it to run as well as this. Simply amazing.”

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Posted 3 years ago

“Just received our sofa and over the moon, was quicker than expected and we were kept updated at all times. Delivery was exceptional and we were not left with lots of cardboard and packaging which was refreshing. Service, 5 stars! Will be using again.”

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Posted 3 years ago

“From purchasing my dining suite from the sales lady, I think it was Fatima, to live chat, office staff and delivery drivers, who by the way were hillarious, the quality of everything is brill. Thankyou guys. Keep up the good work Kind regards Amanda Edwards 👍”

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Posted 3 years ago

“Thank you, Ponsford, for making some much-needed and long-overdue retail therapy such a positive experience. Was great to see the Ercol pieces that I've been eyeing up over lockdown, and chat with your cheery, helpful staff. You guys make Supporting Local Businesses easy. Thanks again.”

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Posted 3 years ago

“So happy that Ponsford has re-opened this week. Been in to check on the progress of my sofa order and found out it's arriving earlier than expected. Got a great service from the team in the studio department. Thoroughly recommend.”

Helpful Report

Posted 3 years ago

“I ordered a sofa, amongst many other items on the 30th December 2020. Was told an estimated time for delivery as being a minimum of 20 weeks. I was not concerned by this and anticipated that one of the sofas would not be delivered before June 2021. Out of the blue, I got a telephone call from a woman at Ponsfords two weeks ago, quoting that the date for delivery was on the 12 April 2021, I confirmed this was fine, and advised there was no access issues and I would make arrangements for someone would accept the deliver. The same female advised that I had up until Friday 9th to clear the balance. I called On Thursday 8th, cleared the balance, and asked for the estimated time for delivery. To be transferred by phone to four different people, who clearly didn't have a clue what was happening, and then being rudely told firstly, the date of delivery was not the 12th April, it was an "estimated" time (which clearly it was not an estimated delivery date) and that the delay was as a result of the company not being able to get hold of the chemicals to make the cushions (which is a load of baloney). As mentioned above, I was not concerned by the estimated delivery of the sofa which on order was quoted for June 2021. What I take serious issue is, is this, I was given a specific date for delivery, I got rid of two sofas to prepare for the delivery of the one I was told would be delivered on the 12th April, to now being told "it was an estimated delivery and now, we dont know when it will be delivered". I will now be without a sofa now until June 2021 and this company took my money before confirming the date for delivery. I clearly would not have got rid of my sofas unless it had not been but for the confirmation of the delivery date. The customer service here is appalling and I have spent a lot of money in this store. It is unlikely that I can accept this level of service. Thinking of contacting my credit card company for the return of the paid funds on the basis the sofa was not delivered today as was agreed.”

Helpful Report

Posted 3 years ago

Dear customer, We are extremely sorry to hear this and we are now investigating the issue and will be contacting you very soon. Kind regards, Ponsford

Posted 3 years ago

“Stephen & Gill We previously left a 1 star review. Unfortunately, I don't know how to change it, because when he review was left, the score was fair, things hadn't gone well up to that point. However, since then, the complaint has been sorted, and was handled very well. It might have taken some time to resolve but we got there in the end and in a manner befitting of the Ponsford reputation. So rather than leave the 1 star review unanswered, I hope this 5 star review of how they made good on the complaint gives a suitable balanced view.”

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Posted 3 years ago

“The best furniture showroom I have visited. We were losing the will to live trying to find a suite we wanted until we happened on Ponsford! Well worth the travel, nearly 50miles from us but we found the perfect Natuzzi suite for our room. Now it is installed we are so very pleased it looks fab! No pushy salesmen in fact I must have sat in every seat in the two visits it took us to decide and no-one batted an eyelid! Paul was fab too! Very helpful delivery men and despite being a little late due to cov-d everything from start to finish was very efficient. Beautifully laid out and exceptional furnishings, will definitely be going back! Well done Ponsford!”

Helpful Report

Posted 3 years ago

“A good few months ago in 2020 we bought a chair and foot stool. Months passed, we had to chase for updates and suddenly the chair was ready for deliver. The stool wasn’t. That was missing. It still is missing although they delivered a stool that was a different colour. We appreciate times are challenging but the least a customer should expect is communication and for their money not to be taken and then be ignored. We expected better off Ponsford. We truly have been astounded by their approach and are tired with having to chase to find anything out.”

Helpful Report

Posted 3 years ago

Dear Stephen and Gill, We are sorry to hear that you are disappointed with our communication as we pride ourselves on providing excellent levels of service and customer satisfaction at all times. There have been issues beyond our control with this order on this occasion and whilst we currently remain closed due to government lockdown restrictions we have endeavoured to work with our supplier to get you a satisfactory outcome whilst also providing you with a discount back from your original order. We have emailed you separately as have an update from our supplier to share with you and will be in touch with you shortly. Kind regards, Luke O' Neil Head of Marketing, Ponsford

Posted 3 years ago

“If like me, you are frequently disillusioned when shopping due to poor customer service and products, then look no further than Ponsfords. Indeed Ponsford and quality are synonymous both within and outside of the local area (we live 40 miles away). This coupled with Andrew Langer who embodies the ‘Perfect Salesman’ quickly dispelled any such thoughts and feelings. He went the extra mile both literally and metaphorically, escorting us numerous times from one end of the shop to the other and back again, to show us products that he thought would be right for us. I am pernickety but Andrews boundless enthusiasm and his own attention to detail never wavered over the course of our two shop visits, phone calls and e-mails (speedy responses) over subsequent days. We are extremely grateful that Andrew, with his in-depth knowledge and honesty, helped us to focus on exactly what we needed to suit ourselves, our home and our lifestyle (competitively priced, Himolla Cumuley Rhine leather electric reclining sofas - stylish and so comfortable that they feel bespoke). We felt cared for as people and not just for profits. Thank you very much Andrew!”

Helpful Report

Posted 3 years ago

“We recently bought a new dining suite from you. The standard of service in the store is second to none and the delivery was done quickly and efficiently by very cheerful delivery men. Ponsford is our favourite furniture shop.”

Helpful Report

Posted 4 years ago

Ponsford is rated 4.9 based on 981 reviews