Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carpet fitted today, Very happy with the service. Three fitters Graeme, Dave and Tom did an excellent job and are first rate ambassadors for Ponsfords. We would like the same three fitters for our next job booked for 20 .”

Helpful Report

Posted 2 years ago

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Posted 2 years ago

“Our furniture delivered and in place, really pleased with the quality and colour. This did take longer delivery than planned however very pleased with it all. The sales person Ella was personable and helpful too.”

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Posted 2 years ago

“Hi, I am Denise a very happy customer of Ponsfords. Our most recent purchase is a Harrison Spinks, king size bed. Which we have had a few weeks. We are sleeping so well even though we have had unusually hot weather. We were helped by Andrew Langner who willingly spent time with us to navigate the bed dept. Boy does he know his stuff and helped us think for ourselves rather than telling us what to do. Our myths and misunderstandings about mattress type were blown away. I have both hips replaced and we are both tall so decisions about support and weight distribution are a priority. Me and my hubby, Alan are delighted, sleep well and eternally grateful to Andrew for his helpful style. We were worked with never talked down to and helped to make this wonderful purchase. The bed is also very aesthetically pleasing. Thank you also to Theresa on reception for helping us to navigate this site to send this review. It is usually our grandchildren that has this task. We will be back, for sure. Best regards Denise and Alan Casbolt.”

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Posted 2 years ago

“Great service from salesman Gavin and superb service from the delivery gents. Had to make two trips and a bit of assembly but they did it with the smile. The sofa is that good that I’ve not left it all weekend. Brilliant all round.”

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Posted 2 years ago

“A big thankyou to Hakima you have been very helpful and I have been updated throughout reference my order. Looking forward to my delivery on Wednesday . Hakima has been very professional always very helpful and polite . many thanks”

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Posted 2 years ago

“I have nothing but praise for Ella Marie, its not often these days you deal with someone who is thorough and on top of their job. She answered every query I asked and I felt comfortable in selecting what was best for me and placing an order. Well done Ella, 10 out of 10 Kind regards Phil Martin”

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Posted 2 years ago

“Good service, excellent quality. Our furniture was delivered a month later than the approximate date given to us (22 weeks rather than 18 weeks).”

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Posted 2 years ago

“Dear sir/Madam Shopping at ponsford was really successful. Especial thank you to Ella Maria who was extremely helpful and kind.”

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Posted 2 years ago

“Very pleased with my new carpets and bedroom furniture. Carpet fitters were brilliant, the old carpets and all packaging were lifted and taken away. New bed delivered and old bed taken away. Couldnt be more pleased.. Lovely staff, highly recommend.”

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Posted 2 years ago

“Ella Marie has made the journey so straight forward and hassle free. WOW !! brilliant service, i cannot recommend highly enough. Ella Marie kept me informed with the progress and where we are at. Well done Ella Marie, thank you so much for your help and guidance. If i need to buy any other furniture , my first port of call will be Ponsford.”

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Posted 2 years ago

“Do not fall for the hype of this so called independent - have been let down by ponsford the retailer - burgess the supplier and the ombudsman -ponsfords I notice you do not stock burgess beds anymore ? I should have shopped at a bed discount store - hyped up retailer selling shoddy goods with meaningless warranty’s”

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Posted 2 years ago

Dear Jane, As you have stated below in your review the Furniture Ombudsman (who are an independent, not-for-profit, government-approved organisation set up to help resolve disputes and raise standards in the furniture industry) have ruled that there is nothing wrong with the Burgess Beds mattress you purchased from us. Ourselves and Burgess Beds have worked with you tirelessly to address your complaint and we have tried to offer you several different options for a new, heavily discounted alternative mattress from a different brand - which we did not have to do - and which you refused. As the Furniture Ombudsman has now ruled that your complaint is not valid and the wear that you have reported is due to natural usage of the mattress we are now marking this matter as closed. I would also like to clarify that we do still stock Burgess mattresses as they have been a trusted supply partner for many years. Regards, Luke O' Neil Head of Marketing Ponsford Ltd

Posted 2 years ago

“First class store with first class items and first class staff. Well done Ponsfords!!”

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Posted 2 years ago

“We were very pleased with our visit to Ponsford,the help we received from the staff especially Sarah was excellent, great knowledge and professional,can highly recommend.”

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Posted 2 years ago

“Very satisfied with the service and quality of the purchase of our two piece sweet .”

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Posted 2 years ago

“I received a very friendly, professional and friendly service and have no hesitation in recommending your company to family and friends.”

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Posted 2 years ago

“The before during and after sales service of staff at Pondsfords was exceptional. They were really interested in us getting exactly what we wanted and helped us with a genuine interest We are totally happy with our purchases and would definitely recommend them and use them ourselves in the future”

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Posted 2 years ago

“When we spotted the perfect table and chairs, the only issue were the legs on the table as they were very wide and would limit leg room. We discussed this at length with your salesman and in the end decided we loved it so much we would have to accept the legs. When it arrived the delivery drivers asked why we chose those legs as there are plenty more to choose from. I was obviously upset as this had been our only doubt.”

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Posted 2 years ago

“The whole experience of buying our new sofa was great. Ellie was really professional and helped us through the sales process, delivery and removal of our old sofa. Recommended.”

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Posted 2 years ago

“Do not believe the hype this so called quality independent shop promotes …. Terrible after care and no responsibility to the customer for goods that proof to be poor quality made by company’s that do not uphold guarantees ……. Avoid at all cost”

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Posted 2 years ago

As this is an anonymous review we are unable to trace the issue that lies behind this comment. I can assure you that we take pride in offering a superior service as an independent furniture retailer which our many 5 star reviews are a testament of. May I suggest that you call us so we can investigate your complaint in the proper manner as we cannot look into this further without knowing your details. Kind regards, Luke O' Neil Head of Marketing, Ponsford Ltd

Posted 2 years ago

*We would like to point out that this review has been left by the same customer as a review we have replied to more recently. It has now been deemed by the Furniture Ombudsman who looked into this persons complaint that the goods being complained about (A Burgess Mattress) were showing natural wear and tear and that there was no issue. We now consider this mater closed.

Posted 2 years ago

Ponsford is rated 4.9 based on 981 reviews