“We purchased a Himolla suite on the internet for delivery to Gibraltar.The product exceeded our expectations as did the outstanding service from Gavin and staff at Ponsfords. We were completely satisfied with all aspects of the transaction.Yours sincerely,Douglas Vickers.”

Helpful Report

Posted 11 years ago

“We visited Ponsford on Saturday and Sunday last weekend (1th and 12th January 2014)to purchase a sofa and chair. The sales staff member named Denise was absolutely fantastic and incredibly helpful. We were able to take aware the material swatches and return them the following day. We purchased the items and it was a great experience.”

Helpful Report

Posted 11 years ago

“Hello. Could we just give our thanks to everyone who gave us the most wonderful experience, shopping at Ponsfords. We checked prices on the internet for Oak dining room furniture, and I somehow thought about your shop, because I used to pass it every day and thought, " actually does anyone go there ".. How wrong !! I looked on the internet, out of curiosity, thinking we probably wouldn't be able to afford your prices.. Needless to say, we could, and we did..!! Our beautiful furniture was delivered this morning by the most lovely chaps, who went out of their way to make sure that our hardwood floor wasn't damaged during delivery.. Many thanks to Denise, the lovely lady who completed the sale for us, as nothing was too much trouble, and also the lady who gave us the complimentary coffee in the cafe. Ally & Tony Probert”

Helpful Report

Posted 11 years ago

“The service and quality at this beautiful family owned store is of paramount and not only are all the staff friendly but also have a non hassle free attitude towards their clients. A wonderful experience of old fashioned charm and values in the most tasteful surroundings with great prices not seen at a chained owned store. I purchased a Duresta suite from Harrods and the same suite was 1600 pounds cheaper at Ponsfords ( More the fool me.) Even though I live in London I shall without doubt buy my furniture in whatever form it may be from Ponsfords. There is a saying " You get what you pay for" Indeed this is very much the case in this family business who are proud and should be, of their wonderful reputation.”

Helpful Report

Posted 11 years ago

“Although I live approx 45 miles away from Ponsford’s, I still make the 90mile round trip due to their amazing customer service. They have a good range of designer affordable furniture which caters for those who appreciate quality. Not only do I always receive good service in store but I have been staggered by their incredible after sales service. I have had a couple of issues with furniture due to possible wear and tear where Ponsford’s have sent out their dedicated repair agents to put my mind at ease. On each occasion there was no talk of costs by the retailer or any hesitation in sending their contractor on the long journey to my home. Furthermore their repair agents are all equally as pleasant and honest, most notably a chap called Mr R Hadi. More recently I purchased a mirror from Ponsford’s which a competitor had reduced to clear by almost 50%, the competitor however was out of stock. Regardless of this I emailed Ponsford’s asking whether they could price match. Tom Barker, Digital Marketing Manager recognised me as a “valued customer” and went one step further and beat the competitor’s price. He reduced the price on their website so that I could purchase online. Even after I had purchased the mirror, I emailed Tom and his staff seeking advice on fixing the mirror which they responded to promptly after liaising with their fitters.”

Helpful Report

Posted 11 years ago

“Although I live approx 45 miles away from Ponsford’s, I still make the 90mile round trip due to their amazing customer service. They have a good range of designer affordable furniture which caters for those who appreciate quality. Not only do I always receive good service in store but I have been staggered by their incredible after sales service. I have had a couple of issues with furniture due to possible wear and tear where Ponsford’s have sent out their dedicated repair agents to put my mind at ease. On each occasion there was no talk of costs by the retailer or any hesitation in sending their contractor on the long journey to my home. Furthermore their repair agents are all equally as pleasant and honest, most notably a chap called Mr R Hadi. More recently I purchased a mirror from Ponsford’s which a competitor had reduced to clear by almost 50%, the competitor however was out of stock. Regardless of this I emailed Ponsford’s asking whether they could price match. Tom Barker, Digital Marketing Manager recognised me as a “valued customer” and went one step further and beat the competitor’s price. He reduced the price on their website so that I could purchase online. Even after I had purchased the mirror, I emailed Tom and his staff seeking advice on fixing the mirror which they responded to promptly after liaising with their fitters.”

Helpful Report

Posted 11 years ago

“Excellent customer service and Tom Parker was more than happy to help regarding the delivery of the barometer. The item is very modern, stylish and exactly what we wanted. Would highly recommend.”

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Posted 11 years ago

“Very friendly and helpful service when buying our king size bedstead and mattress.”

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Posted 11 years ago

“Fantastic choice and easy to deal with. We chose the sofa we wanted went home to check colours and size, then ordered over the phone. No hassle at all. We received an update as the progress of our new suite which arrived early. Ponsfords had no problem in hanging on to it for a couple of weeks until we could take delivery. The delivery was timed within a two hour time slot, and we asked if the driver could ring half an hour before they were due, so we didn't have to wait in all day. Again no problem. Delivery team were helpful and efficient, also removing our old suite.”

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Posted 11 years ago

“We bought our furniture over six years ago from Ponsfrords. We had a problem with an accident to a cupboard door which we thought unrepairable but Ponsfords not only did a magnificent repair in less than two weeks they collected from our home and returned our furniture fully polished and the cost was very competitive. Well Done Ponsfords”

Helpful Report

Posted 11 years ago

“We have recently made several purchases from this store and we have been pleased with the quality of the goods and exceptional service etc, Have used Ponsfords before and will do again they have styles of furniture to suit everyone. Staff are very knowledgeable and experienced.”

Helpful Report

Posted 11 years ago

“Purchased a book case two weeks ago, found person who dealt with my telephone enquiry very friendly and very helpful. When it arrived the following week it was extremely well packed and I was absolutely delighted with it. Diana Farrington”

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Posted 11 years ago

“First time buying a house and everybody was very helpful. David in particular spent 2 hours with us and gave us plenty of advice about different sofas and bedroom furniture. Very honest and genuine. Will definitely come again! Thankyou!”

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Posted 11 years ago

“I had never been to Ponsford's before. I made two visits to the shop to make a decision on what to buy. ON both occasions, I received welcome help from the staff. Ordering was very efficiently handled and the furniture arrived ahead of the predicted time. It arrived between the times stated on the day specified. The two delivery men were very efficient and careful when they carried the furniture into the house. I would recommend them to anyone who wanted to buy quality furniture.”

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Posted 11 years ago

“the service was excellent, very efficient, would highly recommend them. The staff are very friendly and approachable. Thank you”

Helpful Report

Posted 11 years ago

“Excellent items and service both from shop and delivery personnel. Very please. Thank you.”

Helpful Report

Posted 11 years ago

“Bought a kitchen table, benches and chairs recently from Ponsford. Fantastic showroom with a great range to pick from. Got a great deal on the price. The delivery service was superb - friendly staff, carried everything up my steps and assembled it in the kitchen. Overall a very good experience and would highly recommend.”

Helpful Report

Posted 11 years ago

“Recently bought some bedroom furniture and carpets. The store is a very pleasant place to browse and you never feel pressurised. The staff are without exception friendly and helpful. Excellent knowledge and service. Highly recommended.”

Helpful Report

Posted 11 years ago

“We are very impressed with the quality furniture we purchased and have returned to buy more. We have had some furniture delivered and the delivery men were also very professional. The staff in store were very polite and again professional. It has been a pleasure for us to purchase our furniture and are looking forward to taking delivery of more furniture we have ordered. We would definatley recommend Pondfords to family and friends. Thankyou”

Helpful Report

Posted 11 years ago

“We received a first class friendly service from the staff in the showroom to the two chaps who delivered the sofa. Nothing seemed to be too much trouble, and we received lots of useful information and tips. I cannot think of anyway in which the service could be improved.”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Ponsford Reviews