Ponsford Reviews

4.9 Rating 990 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service and goods”

Helpful Report

Posted 8 years ago

“Used the design service to add extra cushions to the sofa we purchased from the store.This was very useful as different textures were suggested.we are very pleased with the cushions some square and some rectangular, made to measure and are finished to to a high standard! Could highly recommend.”

Helpful Report

Posted 8 years ago

“This was our first purchase from Ponsfords. We were very pleased from start to finish with all the different staff we dealt with. Nothing was too much trouble. We had a lounge carpet replaced and the results are excellent”

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Posted 8 years ago

“Very helpful assistants with understanding of a potential customers needs and expectations, gave us confidence in proceeding with our several purchases.”

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Posted 8 years ago

“Credit where credit is due ! The on-line chat facility was a real bonus for us with this purchase. The agent listened to what we had to say, presented our case to the Sales Manager and hey presto done and dusted within minutes. Very different to the processes suggested by a well known local rival. Well done you !”

Helpful Report

Posted 8 years ago

“As I would expect from Ponsfords an amazing service. Unlike the High St. shops you really do feel as if you're a valued customer. I was worried about buying a sofa for the attic and then finding it would not fit. This simply was not an issue with Ponsfords, if it arrived and would not get upstairs I could have a refund. As it happens the sofa went into the attic and we're delighted with it.”

Helpful Report

Posted 8 years ago

“Since we bought our new house back in 2011 it has basically become a second show room for the great range of products Ponsfords has in store. The service is always first class and we would fully recommend Ponsfords to anyone looking for quality products at reasonable price.”

Helpful Report

Posted 8 years ago

“excellent service and attention to detail.”

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Posted 8 years ago

“Staff were very helpful & friendly as always & went out of their way to be sure we were happy with our purchase Delivery was prompt notified of time in advance & delivery personel were both friendly & helpful Hard to see where anything could have been bettered”

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Posted 8 years ago

“New bed frame delivered and put together. Old one taken away. Excellent service. Very satisfied.”

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Posted 8 years ago

“Ponsfords is our furniture shop of choice. We are furnishing a brand new home and have made several purchases. We have been delighted with the range of choice in store and with the helpfulness of staff. We have never felt under any pressure when browsing around the store but help and advice is always to hand if required. Delivery has been both flexible and reliable. Most of all, after sales service has been exceptional. Customer care obviously runs deep throughout the company.”

Helpful Report

Posted 8 years ago

“Excellent service throughout.”

Helpful Report

Posted 8 years ago

“We have always had excellent service with great attention to detail from all our (many) contacts with Ponsford. Della, Gavin and especially Carl have always gone the extra mile to help with whatever we throw at them! But with Ponsfords you know that whoever you deal with they will give excellent attention to detail from the delivery people, carpet fitters to the cafe staff. Always cheerful, professional and helpful.”

Helpful Report

Posted 8 years ago

“We are highly delighted with the blinds we recently received from Charisma Blinds via Ponsfords. Both the owner Mark and the fitter Shane were excellent and more than prepared to advice us as necessary. Should we require anymore we would, without hesitation, follow the same route again.”

Helpful Report

Posted 8 years ago

“The service we received from Karl and the whole team in the carpet department was excellent. The whole process managed, with the greatest ease. Many thanks to all involved”

Helpful Report

Posted 8 years ago

“We bought our last sofa' s from Ponsfords so went back again after looking elsewhere. Staff are friendly & attentive without being pushy. Found just what we wanted and it was in the sale. We ordered it and it was ready when they said it would be& delivered when we we wanted it. The quality is as expected and it looks great. A great experience from start to finish. The showrooms are well worth a visit. Beautiful, quality furniture at reasonable prices.”

Helpful Report

Posted 8 years ago

“Good range, excellent customer service levels and always willing to do a deal. Quality furniture for less than you would expect.”

Helpful Report

Posted 8 years ago

“Staff are always polite, respectful and helpful. They are also knowledgeable in their specialist areas. The shop maintains an excellent range of products. Prices are not the cheapest but the quality is always there. All this is backed up by an excellent team of fitters. Overall one is left with a pleasant feeling.”

Helpful Report

Posted 8 years ago

“Bought three items all arrived when promised. One item, a large and (very) heavy mirror, arrived with just "D" rings attached near the edges. When I called to Ponsford's to ask what type of bracket/hook/chain they would recommend they sent a chap out to hang it for me. Cannot say fairer than that!”

Helpful Report

Posted 8 years ago

“My wife and I recently purchased a new bed from the store and had the flooring team fit new stairs/landing carpet and laminate hard floors in two of our bedrooms. The service from start to finish was absolutely top class and I cannot recommend Ponsfords highly enough. The price overall was very competitive compared to well known other department stores I looked at for beds and received quotes from for the flooring. The main difference I experienced was the quality customer service which means a a lot to me. I've certainly not had better any where else.”

Helpful Report

Posted 8 years ago

Ponsford is rated 4.9 based on 990 reviews