Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent showroom service and very good delivery service”

Helpful Report

Posted 7 years ago

“Good selection and quality of suites. The sales person was very informative. It was delivered on time and our old suite taken away as promised.”

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Posted 7 years ago

“Quality, old fashioned service from friendly and accommodating staff at all levels. I particularly like the quality control checks that ensure everything is perfect on delivery.”

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Posted 7 years ago

“Excellent range of beautiful furniture, unavailable in the South (where we live). Friendly and helpful service, both in the Sheffield store and by delivery men.”

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Posted 7 years ago

“Whenever we go into Ponsfords we get excellent service from furniture to carpets even if we are browsing but usually leave ordering something. Shop is phoenominal and worth a visit .”

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Posted 7 years ago

“Very helpful staff always professional and knowledgeable in a beautifully presented store. I bought outdoor furniture and said i really needed for the weekend, It was delivered within 30 minutes ! You definitely cant get that from Amazon :-)”

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Posted 7 years ago

“We are currently living on a building site. Additionally the front drive is being relaid. Despite the significant obstacles the 2 chaps who arrived from Ponsfords to deliver our furniture were very positive and were keen to find a way though the obstacles to ensure the delivery was completed. They were a credit to the company.”

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Posted 7 years ago

“Friendly, knowledgable staff”

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Posted 7 years ago

“Knowledgeable on visits and very helpful in store - very satisfied with carpet fitting and following up with restretching of carpet - and delivery of suite very carefully handled when bringing in the house”

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Posted 7 years ago

“One cannot moan about Ponsford's prices because , apart from the individuality of the item purchased, the quality is always 100%. If the item bought is faulty Ponsford's will immediately address the problem with a positive outcome. We purchased a double glass coffee table recently. It was faulty. Three more were ordered - all were faulty. Ponsford's say they will return our money. No quibble - a fair outcome. Staff are very helpful and polite. It is a lovely place to visit - sometimes just for a coffee.”

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Posted 7 years ago

“Expert advice given in a helpful and professional manner. The co-ordination of two separate orders, a suite and carpet, was excellent and the delivery and fitting was undertaken with courtesy and a high level of workmanship.”

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Posted 7 years ago

“Work completed on time by professionals. Felt like all concerned took pride in the services they provide.”

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Posted 7 years ago

“Happy with all aspects of the service we received from Ponsfords, the helpfulness of staff in the shop, the ordering process, arranging delivery and finally delivery of our goods. The staff are well trained, knowledgeable and the delivery guys were really respectful of our property, and did a great job.”

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Posted 7 years ago

“Excellant service from both the Carpet and Curtain departments. Our Hallway,Staircase and Landing look fabulous. Will definitely use again.”

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Posted 7 years ago

“We encountered experts at every part of the process of making our purchases. Good quality products and service. Would have been 'very good' if communication had been better and we had been kept informed of the progress of our order. Love shopping at Ponsfords though and love the things I have bought.”

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Posted 7 years ago

“Ponsford staff have always provided us with excellent service. This applies across a range of experiences including buying, delivery, following up on an issue with a product, having a drink in the cafe or simply browsing in the shop. It's always difficult to single out individuals, but over a number of years we've always found Richard Marshall to be exemplary in the way he deals with customers - an outstanding manager.”

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Posted 7 years ago

“We are thrilled with our stressless chair.”

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Posted 7 years ago

“From the sales lady all the way through to delivery the staff at Ponsford were polite helpful and good humoured. They made the whole purchase a pleasant experience .”

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Posted 7 years ago

“excellent service in the store and more than helpful delivery”

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Posted 7 years ago

“NO PRESSURE SELLING FROM VERY KNOWLEDGABLE STAFF”

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Posted 7 years ago

Ponsford is rated 4.9 based on 993 reviews