Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with all aspects of the service we received from Ponsfords, the helpfulness of staff in the shop, the ordering process, arranging delivery and finally delivery of our goods. The staff are well trained, knowledgeable and the delivery guys were really respectful of our property, and did a great job.”

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Posted 7 years ago

“Excellant service from both the Carpet and Curtain departments. Our Hallway,Staircase and Landing look fabulous. Will definitely use again.”

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Posted 7 years ago

“We encountered experts at every part of the process of making our purchases. Good quality products and service. Would have been 'very good' if communication had been better and we had been kept informed of the progress of our order. Love shopping at Ponsfords though and love the things I have bought.”

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Posted 7 years ago

“Ponsford staff have always provided us with excellent service. This applies across a range of experiences including buying, delivery, following up on an issue with a product, having a drink in the cafe or simply browsing in the shop. It's always difficult to single out individuals, but over a number of years we've always found Richard Marshall to be exemplary in the way he deals with customers - an outstanding manager.”

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Posted 7 years ago

“We are thrilled with our stressless chair.”

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Posted 7 years ago

“From the sales lady all the way through to delivery the staff at Ponsford were polite helpful and good humoured. They made the whole purchase a pleasant experience .”

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Posted 7 years ago

“excellent service in the store and more than helpful delivery”

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Posted 7 years ago

“NO PRESSURE SELLING FROM VERY KNOWLEDGABLE STAFF”

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Posted 7 years ago

“/we enjoyed being left alone to consider our purchase without sales staff bothering us, We were given cups of coffee whilst we considered our possible purchase and whether or not agreed our choice. This and the fact that the delivery team were very efficient.”

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Posted 7 years ago

“Excellent service, delivery men outstanding.”

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Posted 7 years ago

“Excellent service from and backup when there was a slight problem. The Manager of the Modern department was extremely pleasant and helpful Also Carl in carpet department provides an excellent service and also his team of fitters.”

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Posted 7 years ago

“No nonsense advice, efficient service and swift delivery as requested”

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Posted 7 years ago

“The staff are always very knowledgable and helpful.”

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Posted 7 years ago

“We always deal with Helen and we find Helen to be professional, helpful and understands our requirements.”

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Posted 7 years ago

“Firstly the staff they are excellent,very inportant to a customer.The quality and presentation of goods.The follow up service after any purchase”

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Posted 7 years ago

“Soon after taking delivery of our new dining table, we were very disappointed to find it to be faulty.. We needn't have been concerned. We reported this to the Ponsford team who reassured us straight away. One week later an assessment was made and a replacement table was put on order. We have now received a replacement and the situation has been resolved to our complete satisfaction. .”

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Posted 7 years ago

“The Ponsfords team are professional in every way, from the sales team, to the finance office, to the fitters and delivery chaps, and not forgetting the coffee shop staff. We have bought furniture from Ponsfords for many years and have recently taken delivery of a sofa, tv cabinet and living room carpet. The carpet fitting is excellent. I loved the fact that it was hoovered by one of the fitters on completion of fitting. The two fitters were so clean and tidy and the actual fitting is the best we've experienced. The chaps who deliver the furniture are very respectful of your home and nothing is too much trouble.”

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Posted 7 years ago

“We have been shopping at Ponsfords for the past 25 years.Each time we have been to the store it has been a real pleasure.The staff are very welcoming and very helpful.We have always been very satisfied with the furniture and accessories we have purchased. Mr Adrian Ponsfords who we have known for many years is a joy to see every time we go.We would and do recommend Ponsfords to all all friends.”

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Posted 7 years ago

“Delivery timescales were much longer than published, delivery team offered no flexibility, then items were missing causing a further lengthy delay and another delivery.”

Helpful Report

Posted 7 years ago

We're sorry to read of the issues you had with delivery and lead times. Made-to-order furniture can, on occasion, be delayed at the manufacturer and this is sadly out of our control. Regarding the missing items, I understand these have now been delivered, please accept our apologies for the further delay this caused. Kind Regards, Ponsford.

Posted 7 years ago

“My purchase was a carpet for the hall, landing and stairs. We live in an old house, so we have a problem with a lack of straight lines. The staff at Ponsfords were very helpful in suggesting suitable carpets and let me take samples home. When the fitter came to measure he was very helpful in highlighting problems with some patterns (because of our lack of straight lines). All the staff in the showroom were helpful on my many visits before finally choosing a carpet. The fitters were good and careful to consult with us when cutting the striped carpet for our stairs. All in all a very good experience and I am very pleased with our carpet.”

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Posted 7 years ago

Ponsford is rated 4.9 based on 981 reviews