Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently had two rooms, two side rooms and our stairs carpeted. The service received from all at Ponsfords was excellent and we found absolutely nothing to fault. We would use them again, and have done, without hesitation and would recommend their excellent carpet fitters as probably the best that we have experienced.”

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Posted 7 years ago

“Don't buy flooring from Pondsford. We were advised our floor would be levelled before the hard flooring was laid down stairs... It wasn't. We had a gap under our fire, slats cut too short and visible ridges showing through. I was devastated. Our stair carpet was cut too short at the sides and the gripper can be seen through the carpet. For what we paid I expected perfect. Some of the issues were bodged right but its not perfect. One of the fitters was on his phone having a good chat with a friend and listening to his music while he was here. Not at all what I expected. Beautiful products terrible fitting and an incredibly stressful time. The sales man told us a load of rubbish seemingly to get our business.”

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Posted 7 years ago

We're sorry to read of the issues you had with your flooring purchase and subsequent install. We always endeavour to make our customers fully aware of any potential issues a specific property presents. I understand having spoken with our Flooring Manager, that these issues have been resolved to the best of our abilities, given the said restrictions of the property.

Posted 7 years ago

“Fantastic sofa. Great service and the delivery guys were brilliant.”

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Posted 7 years ago

“Staff were exceptionally helpful in dealing with the repair to a chair.”

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Posted 7 years ago

“Beautifully laid carpet, very well done. Fitters polite and professional. We are extremely pleased with our new carpet.”

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Posted 7 years ago

“Very professional service from everyone at Ponsford. Very pleasant experience buying the sofas & thoroughly love them both. Thank you for making our purchase an enjoyable one.”

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Posted 7 years ago

“Having traded with Ponsfords for 50+years and my Grandmother before me in 1932,. My children also make Ponsfords their first stop when buying furniture and carpets,I recommend them to everyone. What more can I say. Ponsfords have always gone the extra mile. Brilliant !!!”

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Posted 7 years ago

“Suraj Patel's customer service is impeccable and his knowledge on product past and present is immense.Their delivery team cannot do enough.Not only a great place to visit but they have a cafe lounge area as well👍”

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Posted 7 years ago

“Having previously bought from Pondsford we had no hesitation returning when a new mattress was required. We had a very good experience, no rush, no pressure and are very happy with our purchase. The delivery team were also first class, taking away our old mattress and placed the new one on our base.”

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Posted 7 years ago

“Helpful and informative staff. Always happy to shop there.”

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Posted 7 years ago

“HELPFUL STAFF IN CHOOSING OUR NEW BED BASE, NOT RUSHED OR PRESSURED DILIVERY WAS GREAT THE TWO DILIVERY MEN WERE EFFICIENT IN TAKING OUR OLD BASE AWAY AND BUILDING THE NEW ONE. THEY WERE HELPFUL AND POLITE. USUAL PONSFORD STANDARD AND THE REASON WE ALWAYS SHOP WITH YOU THANK YOU.”

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Posted 7 years ago

“Large selection of dining tables of different styles. No pressure to buy, very friendly staff. The dining table and chairs delivered at the time promised. Very pleased with the quality.”

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Posted 7 years ago

“I have always been 100% satisfied with quality and service.”

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Posted 7 years ago

“Excellent service from Ponsford. Great communication. Would recommend 😀”

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Posted 7 years ago

“We have shopped at Ponsfords for over 30years and have always been delighted by the attention courtesy and service we have received.”

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Posted 7 years ago

“Always very good quality furniture from Ponsford at realistic prices , staff always helpful , fabulous cafe. A truly friendly family business.”

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Posted 7 years ago

“Beautiful, best quality original furniture and the customer service is second to none.”

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Posted 7 years ago

“We love what Ponsfords sell, the only downside is the amount of time you have to wait for it. I think this should be made clearer. We worked on a 6 week delivery but didn't get it until much later, this is frustrating so it would be better to clearly promote/advise the worse case scenario in waiting time for the order. This way you can make better choices based on what you need and when. Timing is very important so this should not be taken for granted and I would suggest should be clarified when someone makes an order. Deliveries and admin very efficient thank you. One salesman that saw us the first time did bother us and was quite insistent that he knew what we wanted. When we made a second visit the next day, he pounced as soon as he saw us - we made a point of finding another salesman who just left us to browse but was there when we needed him - a great approach thank you.”

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Posted 7 years ago

“Thanks to Carl in the carpet dept. For giving us good solid advice in choosing a carpet for our small hallway. A special mention and thanks to the carpet fitting team who provided us with a first class job and excellent service as well .. Very happy customer will shop once again when the need arises..”

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Posted 7 years ago

“The whole experience has been excellent, from the warm, friendly, helpful advice to the enjoyment of exploring the extensive showrooms and having a delicious lunch in the cafe. We also liked the good parking. The friendly team who delivered, assembled and fitted our new furniture with great care and attention to detail.”

Ponsford 5 star review on 11th August 2017

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Posted 7 years ago

Ponsford is rated 4.9 based on 981 reviews