Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service we received. We needed to purchase a sofa of a specific size and Della at Ponsfords was so helpful. She was also incredibly patient when I changed my mind several times about the fabric and design and as others have said the sales people are not pushy in the least. We are delighted with the sofa which came sooner than we expected and the delivery men were exceptionally professional and helpful. Although there were some parts missing the guys promised to get them to us within the day and they were true to their to their word. We would have no hesitation recommending Ponsfords - it is so refreshing to see that good customer service does still exist!”

Helpful Report

Posted 7 years ago

“A drawer in one of our new pieces of furniture recently purchased from Ponsford had a dirty mark on it underneath the varnish. No fault of the store, it had arrived from the manufacturer like it. Ponsford dealt with it instantly, without any fuss or quibble. A polite, professional man came to look at the drawer on Monday. He took it away with him and returned it to us the following day, having restored the drawer perfectly. Fantastic customer service. Thank you.”

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Posted 7 years ago

“Beautiful showroom, huge range to choose from, helpful but not pushy friendly staff. my furniture was manufactured on time, the delivery arrangements were very good. The best of all was the delivery men, so polite, they covered carpets, the furniture came wrapped, it was all absolutely great.”

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Posted 7 years ago

“No pushy salesman ,quality furniture .plenty of variety,excellent shopping experience”

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Posted 7 years ago

“From showroom staff we received helpful and informed advice on our requirements. The products we selected were delivered ahead of schedule and are of excellent quality. Delivery staff were careful and very helpful. Excellent service and quality.”

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Posted 7 years ago

“The delivery guys were brilliant. Took great care of my table, well protected. Removed all packaging and showed me that the extending mechanism worked etc. They were just great and a credit to Ponsford.”

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Posted 7 years ago

“Ordered a sofa, chairs, carpet and lamps. Arranged for carpet to be fitted in the morning and everything else arrived in the afternoon. Brilliant service, nothing was too much trouble.”

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Posted 7 years ago

“The delivery men were extremely polite and efficient in setting up our new table. Both of them are a credit to the company.”

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Posted 7 years ago

“Excellent showroom service and very good delivery service”

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Posted 7 years ago

“Good selection and quality of suites. The sales person was very informative. It was delivered on time and our old suite taken away as promised.”

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Posted 7 years ago

“Quality, old fashioned service from friendly and accommodating staff at all levels. I particularly like the quality control checks that ensure everything is perfect on delivery.”

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Posted 7 years ago

“Excellent range of beautiful furniture, unavailable in the South (where we live). Friendly and helpful service, both in the Sheffield store and by delivery men.”

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Posted 7 years ago

“Whenever we go into Ponsfords we get excellent service from furniture to carpets even if we are browsing but usually leave ordering something. Shop is phoenominal and worth a visit .”

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Posted 7 years ago

“Very helpful staff always professional and knowledgeable in a beautifully presented store. I bought outdoor furniture and said i really needed for the weekend, It was delivered within 30 minutes ! You definitely cant get that from Amazon :-)”

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Posted 7 years ago

“We are currently living on a building site. Additionally the front drive is being relaid. Despite the significant obstacles the 2 chaps who arrived from Ponsfords to deliver our furniture were very positive and were keen to find a way though the obstacles to ensure the delivery was completed. They were a credit to the company.”

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Posted 7 years ago

“Friendly, knowledgable staff”

Helpful Report

Posted 7 years ago

“Knowledgeable on visits and very helpful in store - very satisfied with carpet fitting and following up with restretching of carpet - and delivery of suite very carefully handled when bringing in the house”

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Posted 7 years ago

“One cannot moan about Ponsford's prices because , apart from the individuality of the item purchased, the quality is always 100%. If the item bought is faulty Ponsford's will immediately address the problem with a positive outcome. We purchased a double glass coffee table recently. It was faulty. Three more were ordered - all were faulty. Ponsford's say they will return our money. No quibble - a fair outcome. Staff are very helpful and polite. It is a lovely place to visit - sometimes just for a coffee.”

Helpful Report

Posted 7 years ago

“Expert advice given in a helpful and professional manner. The co-ordination of two separate orders, a suite and carpet, was excellent and the delivery and fitting was undertaken with courtesy and a high level of workmanship.”

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Posted 7 years ago

“Work completed on time by professionals. Felt like all concerned took pride in the services they provide.”

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Posted 7 years ago

Ponsford is rated 4.9 based on 981 reviews