Ponsford Reviews

4.9 Rating 929 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 929 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service & knowledgeable staff. Quality product delivered on time , delivery staff very informative about the product assembled & placed in the required position.”

Helpful Report

Posted 6 months ago

Dear Mr Barker, Thank you for leaving a 5* review for our delivery team. We appreciate the feedback and will pass it along to the team. Ponsford Web team

Posted 6 months ago

“Hi Rob snd Tom delivered me a wonder leather recliner on Thursday. From buying I and delivery everything was exceptional Stuart basford”

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Posted 6 months ago

“Paul and Dave fitted our lounge carpet 28/9 and upheld the standards associated with Ponsfords of quality and service. They were very helpful with putting furniture back and ensuring everything was cleared away and left ready for sitting down.”

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Posted 6 months ago

“Excellent service as one comes to expect from Ponsfords. Craig and Tom, who delivered our bedroom furniture, were polite and very helpful, positioning the furniture where we required it”

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Posted 6 months ago

“The carpet department team have been wonderful and I feel I know pretty much all of them well. Apart from being unfailingly polite, attentive and courteous throughout the whole process I have received excellent advice and now have a beautiful carpet laid on my stairs. I couldn't be more pleased, thank you so much to all the team and in particular to Karl who measured up, Will and Dave who did the uplift so I could paint the skirting board before the carpet went down and Graeme and Paul who did the fitting. They all worked so diligently with hardly a break and I have been left feeling confident about my choice of carpet and reassured of excellent aftercare should it be needed. Nothing has been too much trouble. Thank you Ponsfords!”

Helpful Report

Posted 6 months ago

“Rob and Steve were the delivery team for us today. They were smart, careful and efficient and did an excellent job, thankyou.”

Helpful Report

Posted 6 months ago

“The sales staff in-store were helpful and knowledgeable, price was good and quality appears to be good too, time will tell,. Delivery was on time and the delivery men , Steve and Craig, were friendly and professional. We will definitely shop at Ponsford again.”

Helpful Report

Posted 6 months ago

“New leather sofa + snuggler delivered this morning by Rob & Tom. Excellent service arrived bang on time and took great care in getting the items into the house via the garden and conservatory. Covered the new carpet with blankets prior to bringing them in. Great service this morning and a great product that has been on order for many months. Thank you to everyone involved.”

Helpful Report

Posted 6 months ago

“I recently ordered a new sofa and have to say the customer service was brilliant. I was served by Alex, who had huge knowledge of different styles, colour and fabrics and created them for me to see on computer. He was very patient, even though it took me ages to decide, so the whole experience was very positive. I would certainly shop there again and can't wait for the sofa to arrive!”

Helpful Report

Posted 6 months ago

“Excellent service, both in the showroom- Hakima - and delivery - Rob and Craig.”

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Posted 6 months ago

“Sales lady Sarah very kind and helpful, as were delivery men Steve and Rob. Good communication all along the line.”

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Posted 6 months ago

“Dave and Will have done an excellent job fitting our dining room/lounge carpet. I love it. Many thanks for moving all the heavy furniture and putting it back. We are in our 70s so no way that we could have done it. Very friendly and efficient. So much choice at ponsfords of quality furniture to browse and all the staff are friendly and knowledgeable. Would highly recommend.”

Helpful Report

Posted 6 months ago

“Graeme and Paul did an excellent job fitting our stairs and landing carpet, which was a bit of a challenge with pattern matching and going around corners. They were friendly and professional and we would definitely recommend.”

Helpful Report

Posted 6 months ago

“Bob and Marino were friendly professional and efficient”

Helpful Report

Posted 6 months ago

“Very pleased with customer service, price and the delivery people”

Helpful Report

Posted 7 months ago

“Tom and Steve who delivered our stressless chair were extremely helpful friendly and knowledgeable about the chair, explaining aftercare, and how the settings on the chair worked, have bought from them many times all staff extremely friendly and courteous, highly recommend Ponsford a very friendly and helpful firm”

Helpful Report

Posted 7 months ago

“Have bought from Ponsfords for over 30 years and never disappointed. Excellent service today from Rob and Craig delivering two large sofas. Very helpful that Ponsfords will take old furniture away if necessary. Have always found the service in the showroom, warehouse and delivery team smooth and efficient.”

Helpful Report

Posted 7 months ago

“Mick and Muhammad did an amazing job putting all my furniture together. Nothing was too much trouble and they went over and above. Very professional and courteous and 5 stars isn’t enough. Excellent job and a very satisfied customer.”

Helpful Report

Posted 7 months ago

“Even though it was 8.30 Monday morning the team arrived on time and proceeded to fit a large bedroom carpet quickly and efficiently, as usual for Ponsford’s in our experience. We didn’t have to move furniture or clean up afterwards - everything done to perfection. Well done and thank you Graeme and Paul. 😀👍”

Helpful Report

Posted 7 months ago

“Craig and Steve delivered my furniture in their usual professional way. Arrived on time which is good.”

Helpful Report

Posted 7 months ago

Ponsford is rated 4.9 based on 929 reviews