How would you rate
"Great customer service from point of sale through to the delivery of furniture. All staff are very helpful - nothing is too much trouble!!"
"Very helpful shop staff made us welcome and showed us lots of furniture with no pressure to make our minds up quickly. When we decided, it was easy to order what we wanted and it was delivered on time."
"Our furniture was delivered in the end and we are very happy with it but the customer service is very poor. We had to chase up for a confirmation email of our order and an estimated delivery date despite spending thousands of pounds! The delivery was much later than initially anticipated with very little flexibility around dates. Every time we spoke with a different member of staff and our emails were often not followed up. Disappointing given the good range of furniture at competitive prices that they offer."
We're happy to hear that you are enjoying the furniture you have bought from us however, we're very sorry that you are disappointed with the level of service you have received. When placing your order online we always provide lead times in good faith. There were some issues experienced with the supplier and I'm sorry if we didn't keep informed about the progress of your order. We will raise this with our sales & logistics department and we would like to assure you that this will be taken into consideration to further improve our service. We do hope this won't put you off from shopping from us again. Kindest regards, Ponsford.
Posted 1 month ago
"Recently purchased a carpet - which as excellent quality and really good value. From the sale to the fitting we had service the best of any other I have experienced. Nothing was too much trouble with arranging fitting and dates. Everything was done exactly when arranged even return phone calls. The fitting service was 100% smooth and the advice on our purchase and after care excellent. Fitted without any hitches from two lovely gentlemen who definitely knew what they were doing. No mess, no upset and courtesy and professionalism at every level throughout the process. Certainly will go to Ponsfords again."
"All people we spoke to were extremely helpful and professional and at the same time very personable and friendly."
"Exellent work bythe carpet fitters quick clean and very helpfull two good blokes"
"Good service, excellent after sales service and delivery crew on stated date, at agreed time, without fuss and installed with a smile."
"Friendly and professional"
"The initial contact was good and the salesman was very helpful. As the furniture we chose had to be made, rather than being available 'off the shelf', we had to wait quite a long time for it but that was Ok. The delivery service was good. So all in all, we were very satisfied with the service."
"Very friendly staff who want to help. Quick and efficient delivery service too so winners all round"
"Product & service great *"
"Delivered our fantastic sofa on time excellent sales service and delivery guys pleasant and professional"
"from reception telephone call through technician visits every aspect of service was of the highest stabdard"
"The service was excellent and the sofas are brilliant. Their delivery service was also top-notch."
"Excellent service from salesman sorry can’t remember his name but he was very helpful in getting us what we wanted.
Delivery men excellent pleasant and helpful in every way cannot praise them enough.
In other words good old fashioned service where the customer is satisfied at the end of the process."
"Everything went smoothly from our initial browsing to purchase and delivery. We are very happy with the quality of the settees and the price we paid."
"Excellent purchase and service. Really went the extra mile. Very happy."
"Great products and service. Would highly recommend."
"What a wonderful store and not outrageously expensive What wonderful service
We bought accessories only but the staff couldn’t have been any more helpful
The staff are superb I cannot remember the last time we had fun spending some money
We will be back over and over again"
"We visited ponsfords to purchase a Sofa and were not disappointed. The service has been faultless from start to finish. The customer service is fantastic and the staff are knowledgeable and professional, nothing is too much trouble. Polite and courteous delivery drivers too. Cannot recommend highly enough."
is rated 4.79
based on 465