Ponsford Reviews

4.9 Rating 981 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Square kitchens at Ponsford to meet with Simon to finalise the design, really appreciated Simon’s expertise and input in putting the final touches to the design, whilst there we browsed they store for furnishings for our new home and were totally spoilt for choice. Paul was informative and provided dimensions and colour choices. A revisit is now planned to place orders. Thank you Ponsford x”

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Posted 4 years ago

“I bought an ex-display table from Ponsford, online. There was an issue and and I wrote a negative review. Turns out too soon and ....to my own shame. The team at Ponsford dealt with the matter swiftly and to my complete satisfaction. From the myriad of shops and online transactions, this retailer stands out for its treatment of customers. It is exceptionally personal. The marketing manager, Luke, went out of his way to help me. I must mention that earlier, the delivery was on point; done to schedule and by two really nice guys, who brought the item to the exact place in my flat where I wanted it, and unwrapped it. I would definitely recommend this shop, there aren't many decent sales teams around like this.”

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Posted 4 years ago

Dear Eldana, We are very sorry to hear about this and have just responded to the email you sent us so we can follow this up for you with a member of our service team. I’d like to assure you that we are not in the habit of selling broken or faulty tables and pride ourselves on our honesty as an independent retailer. Indeed all items are given a thorough inspection before leaving our premises for delivery so something may have happened to cause this issue in transit since that inspection. We are looking forward to speaking with you in person so we can get this issue resolved to your satisfaction. Kind regards, Ponsford Customer Support

Posted 4 years ago

“This is a fantastic store. I love the way you can kit out your whole house here. Our home is only small but I can still buy furniture to fit with the help of Suraj. He helped me choose the leather colour & sent for swatches. He also arranged for collection of our old suite. Everything ran smoothly with my upholstery order, from ordering to delivery. In fact it arrived earlier than first expected. When my nest of tables was delayed, Suraj stepped in to put everything right for me. One of the things I find great about the showroom is that they regularly move the furniture around to keep it interesting which makes you look at different things. Ponsfords is a very professional company from which we have bought almost all our furniture from, along with a few ornaments etc. I definitely recommend a visit & a trip to the cafe once you’ve spent up.”

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Posted 4 years ago

“A lovely shop with really helpful and friendly staff in all departments. Furniture arrived and put into place by helpful delivery men. We had a small problem with sofa which was solved quickly, iffeciently and a very friendly manner. A superb shop full of lovely products.”

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Posted 4 years ago

“Always very good service. Very nice sales persons. Never pushy allow you to browse.”

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Posted 4 years ago

“Quality of the sofa, and dining table and chairs, are fantastic. Really happy with the quality of the products. Also the service in store was very personable and helpful. Only comment on possible improvement was that we were encouraged to only pay deposit in store, not full payment (even though we were happy to). Then I almost forgot to pay the day before delivery and had to call to make the payment. Minor comment, but would have just been easier to pay full amount in store.”

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Posted 4 years ago

“Great products backed by expert advice and service. I would thoroughly recommend.”

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Posted 4 years ago

“We had excellent service from the sales assistant through to the delivery men. All very friendly and helpful.”

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Posted 4 years ago

“Ponsfords was recommended by a friend who spoke highly of the range of furniture and the service. She was proved correct. My husband and I visited your store to look at lounge suites. We spoke to Andrew Langner who spent over two hours explaining what to look for and encouraged us to sit and try several manufacturers. We didn’t feel rushed to make a decision and went away to think about what we had learned and to take measurements. We returned to see Andrew a few weeks later, and again, he gave us his undivided attention and spent a lot of time discussing the pros and cons of the different items. He answered all our queries. We placed an order and were given an approximate date of delivery. When the furniture arrived, we paid the balance over the phone, and the furniture was delivered to our home. The suite is very comfortable, and we are delighted with the style and colour. We can’t speak more highly over the treatment we received from all your staff: the people on reception, in accounts, delivery men, the café, but Andrew was outstanding. I have recommended your store to our friends. Thank you. Mrs L Gill”

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Posted 4 years ago

“First class service Huge range of top quality merchandise extremely knowledgable friendly and helpful staff WHAT A FIND”

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Posted 4 years ago

“I have been very impressed with the high standards and professionalism of Ponsford, which were recommended to me by my parents. Staff are well informed, knowledgeable, friendly and extremely helpful, a cut above other furniture providers in my experience. Definitely the go-to place in the region.”

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Posted 4 years ago

“Excellent range and service in the store from Denise.”

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Posted 4 years ago

“I’ve just bought a dining table/chairs from Ponsford which I am highly delighted with, the service from beginning to end was wonderful, the delivery chaps were so careful and covered their shoes, from a very happy customer, thankyou, I’ll be back !!”

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Posted 4 years ago

“After doing a great deal of research involving several visits to Ponsfords and their competitors I bought 2 sofas, a TV cabinet and a dining table and chairs from Ponsfords. I was delighted with the competitive price, the friendly and knowledgable service, delivery and installation. I would not hesitate to recommend them.”

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Posted 4 years ago

“Excellent service and delivery at an extremely competitive price”

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Posted 4 years ago

“Fantastic service from start to finish. Suraj, in particular, was very impressive and professional. Very prompt communication and knew a lot about the brand and sofa specifics. Can't fault the whole experience”

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Posted 4 years ago

“As a customer for many years, I can only give Ponsfords service and customer care ten out of ten. If you want quality and style there is nowhere better.”

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Posted 4 years ago

“Ponsford made our experience of buying a new sofa really great from start to finish. We chose Ponsford for our Ercol furniture because they were able to offer the full range of wood finishes and upholstery fabrics. Having placed the order online, our sofa was ready for delivery sooner than expected as we approached the hectic Christmas period. The delivery was made with great care, and we are so impressed. We would highly recommend Ponsford for Ercol furniture.”

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Posted 4 years ago

“We bought sliding two door wardrobe in October. wonderful service by the Mr Ponsfords and excellent works by the fitters. We are extremely pleased.”

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Posted 4 years ago

“Excellent quality as always and the carpet was fitted immaculately”

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Posted 4 years ago

Ponsford is rated 4.9 based on 981 reviews