If like me, you are frequently disillusioned when shopping due to poor customer service and products, then look no further than Ponsfords. Indeed Ponsford and quality are synonymous both within and outside of the local area (we live 40 miles away). This coupled with Andrew Langer who embodies the ‘Perfect Salesman’ quickly dispelled any such thoughts and feelings. He went the extra mile both literally and metaphorically, escorting us numerous times from one end of the shop to the other and back again, to show us products that he thought would be right for us. I am pernickety but Andrews boundless enthusiasm and his own attention to detail never wavered over the course of our two shop visits, phone calls and e-mails (speedy responses) over subsequent days. We are extremely grateful that Andrew, with his in-depth knowledge and honesty, helped us to focus on exactly what we needed to suit ourselves, our home and our lifestyle (competitively priced, Himolla Cumuley Rhine leather electric reclining sofas - stylish and so comfortable that they feel bespoke). We felt cared for as people and not just for profits. Thank you very much Andrew!