Ponsford Reviews

4.80 Rating 504 Reviews
95 %
of reviewers recommend Ponsford
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About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

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0114 255 0075




577-609 London Rd

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Ponsford made our experience of buying a new sofa really great from start to finish. We chose Ponsford for our Ercol furniture because they were able to offer the full range of wood finishes and upholstery fabrics. Having placed the order online, our sofa was ready for delivery sooner than expected as we approached the hectic Christmas period. The delivery was made with great care, and we are so impressed. We would highly recommend Ponsford for Ercol furniture.
Ponsford 5 star review on 7th January 2020
Posted 1 year ago
We bought sliding two door wardrobe in October. wonderful service by the Mr Ponsfords and excellent works by the fitters. We are extremely pleased.
Posted 1 year ago
Excellent quality as always and the carpet was fitted immaculately
Posted 1 year ago
We love the new bed and great services from ponsford
Posted 1 year ago
Always an excellent first class service. Thank you.
Posted 1 year ago
Excellent service and great, friendly staff. Delivery staff do really take care of my furniture, I appreciate that.
Posted 1 year ago
Great customer service.
Posted 1 year ago
The service we received at Ponsford was excellent. We changed our order twice as several size options were available and nothing was too much trouble. We communicated for the next few weeks by email whist we were waiting for our order. We always received a timely and comprehensive reply.
Posted 1 year ago
We bought a dining table and sideboard. The quality and finish is superb. The service we received from sales staff through to the delivery team was excellent. I would thoroughly recommend Ponsfords.
Posted 1 year ago
The service and attention to detail that we receive from Ponsfords is excellent , the range of products are second to none and it is always a pleasure to wander round their beautiful premises.
Posted 1 year ago
Beautiful furniture and exceptional customer service.
Posted 1 year ago
We had some carpets fitted by Ponsfords. We made several visits prior to making a decision and on each occasion the staff were extremely helpful. They allowed us to take away samples to ensure we were choosing the right colour and advised on what type of carpet would be most suitable and hard wearing.

The fitting of the carpets, which were done over two days as we were having the entire house carpeted, was second to none. There wasn’t one fault we could have found. Neat edges were made on some tricky corners. The quality of the carpet for the price we paid has been superb and I have recommended Ponsfords to family and friends. I would not hesitate to use Ponsfords in the future as their prices are very competitive. The carpets have been down nearly two years now and look the same as the day they were put down, no stretching, sagging or tracking down the stairs, which they assured us would not happen.
Well done Ponsfords on your excellent advice, customer service, quality of carpet and fitting.
Posted 1 year ago
Very happy with Ponsford. The quality of each item they sell is very high.
Delivery and after sales service are excellent. I would shop with them again and recommend to friends and family.
Posted 1 year ago
Service from sales personnel to fitters were excellent. First purchase from Ponsford but will not be the last.
Posted 1 year ago
The Ponsford Team always deliver the perfect furniture solution for my relaxing zones at home. Interesting combinations of styles to ensure a completely unique look and feel. The Ponsford Team work hard to source competitively luxury items. Friends always comment on the level of comfort and luxury they experience whilst relaxing on my Ponsford sofa. Thank you Ponsford
Posted 1 year ago
Good choice of furniture and good customer service. Savings in sale made for a great experience.
Posted 1 year ago
No pressure, knowledgeable friendly staff, delivery chaps Jim and Glenn helpful and professional
Posted 2 years ago
I had a really good customer experience from start to finish. No pressure from salesman (Paul) when we were in store and when we rang back to take up the offer he was on holiday however excellent customer support from Nicola Perry ensured order all went smoothly. Subsequent small glitches during ordering were rectified immediately by Nicola and the IT team even at the end of the day. Delivery was great and Rob and Craig were so good ( no rush even though England were playing that evening !) , Oh and nearly forgot our Ercol sofas are gorgeous. Well done all round Ponsfords.
Posted 2 years ago
Great customer service from point of sale through to the delivery of furniture. All staff are very helpful - nothing is too much trouble!!
Posted 2 years ago
Very helpful shop staff made us welcome and showed us lots of furniture with no pressure to make our minds up quickly. When we decided, it was easy to order what we wanted and it was delivered on time.
Posted 2 years ago
Ponsford is rated 4.80 based on 504 reviews