Ponsford Reviews

4.9 Rating 993 Reviews

99 %

of reviewers recommend Ponsford

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ponsford:

Suppliers of quality furniture and furnishings for over 125 years.

Visit Website

Phone:

0114 255 0075

Email:

sales@ponsford.co.uk

Location:

577-609 London Rd
Sheffield
S2 4HS

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Ponsford 3 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From purchasing my dining suite from the sales lady, I think it was Fatima, to live chat, office staff and delivery drivers, who by the way were hillarious, the quality of everything is brill. Thankyou guys. Keep up the good work Kind regards Amanda Edwards 👍”

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Posted 4 years ago

“Thank you, Ponsford, for making some much-needed and long-overdue retail therapy such a positive experience. Was great to see the Ercol pieces that I've been eyeing up over lockdown, and chat with your cheery, helpful staff. You guys make Supporting Local Businesses easy. Thanks again.”

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Posted 4 years ago

“So happy that Ponsford has re-opened this week. Been in to check on the progress of my sofa order and found out it's arriving earlier than expected. Got a great service from the team in the studio department. Thoroughly recommend.”

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Posted 4 years ago

“Stephen & Gill We previously left a 1 star review. Unfortunately, I don't know how to change it, because when he review was left, the score was fair, things hadn't gone well up to that point. However, since then, the complaint has been sorted, and was handled very well. It might have taken some time to resolve but we got there in the end and in a manner befitting of the Ponsford reputation. So rather than leave the 1 star review unanswered, I hope this 5 star review of how they made good on the complaint gives a suitable balanced view.”

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Posted 4 years ago

“The best furniture showroom I have visited. We were losing the will to live trying to find a suite we wanted until we happened on Ponsford! Well worth the travel, nearly 50miles from us but we found the perfect Natuzzi suite for our room. Now it is installed we are so very pleased it looks fab! No pushy salesmen in fact I must have sat in every seat in the two visits it took us to decide and no-one batted an eyelid! Paul was fab too! Very helpful delivery men and despite being a little late due to cov-d everything from start to finish was very efficient. Beautifully laid out and exceptional furnishings, will definitely be going back! Well done Ponsford!”

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Posted 4 years ago

“If like me, you are frequently disillusioned when shopping due to poor customer service and products, then look no further than Ponsfords. Indeed Ponsford and quality are synonymous both within and outside of the local area (we live 40 miles away). This coupled with Andrew Langer who embodies the ‘Perfect Salesman’ quickly dispelled any such thoughts and feelings. He went the extra mile both literally and metaphorically, escorting us numerous times from one end of the shop to the other and back again, to show us products that he thought would be right for us. I am pernickety but Andrews boundless enthusiasm and his own attention to detail never wavered over the course of our two shop visits, phone calls and e-mails (speedy responses) over subsequent days. We are extremely grateful that Andrew, with his in-depth knowledge and honesty, helped us to focus on exactly what we needed to suit ourselves, our home and our lifestyle (competitively priced, Himolla Cumuley Rhine leather electric reclining sofas - stylish and so comfortable that they feel bespoke). We felt cared for as people and not just for profits. Thank you very much Andrew!”

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Posted 4 years ago

“We recently bought a new dining suite from you. The standard of service in the store is second to none and the delivery was done quickly and efficiently by very cheerful delivery men. Ponsford is our favourite furniture shop.”

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Posted 4 years ago

“Visited Square kitchens at Ponsford to meet with Simon to finalise the design, really appreciated Simon’s expertise and input in putting the final touches to the design, whilst there we browsed they store for furnishings for our new home and were totally spoilt for choice. Paul was informative and provided dimensions and colour choices. A revisit is now planned to place orders. Thank you Ponsford x”

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Posted 5 years ago

“I bought an ex-display table from Ponsford, online. There was an issue and and I wrote a negative review. Turns out too soon and ....to my own shame. The team at Ponsford dealt with the matter swiftly and to my complete satisfaction. From the myriad of shops and online transactions, this retailer stands out for its treatment of customers. It is exceptionally personal. The marketing manager, Luke, went out of his way to help me. I must mention that earlier, the delivery was on point; done to schedule and by two really nice guys, who brought the item to the exact place in my flat where I wanted it, and unwrapped it. I would definitely recommend this shop, there aren't many decent sales teams around like this.”

Helpful Report

Posted 5 years ago

Dear Eldana, We are very sorry to hear about this and have just responded to the email you sent us so we can follow this up for you with a member of our service team. I’d like to assure you that we are not in the habit of selling broken or faulty tables and pride ourselves on our honesty as an independent retailer. Indeed all items are given a thorough inspection before leaving our premises for delivery so something may have happened to cause this issue in transit since that inspection. We are looking forward to speaking with you in person so we can get this issue resolved to your satisfaction. Kind regards, Ponsford Customer Support

Posted 5 years ago

“This is a fantastic store. I love the way you can kit out your whole house here. Our home is only small but I can still buy furniture to fit with the help of Suraj. He helped me choose the leather colour & sent for swatches. He also arranged for collection of our old suite. Everything ran smoothly with my upholstery order, from ordering to delivery. In fact it arrived earlier than first expected. When my nest of tables was delayed, Suraj stepped in to put everything right for me. One of the things I find great about the showroom is that they regularly move the furniture around to keep it interesting which makes you look at different things. Ponsfords is a very professional company from which we have bought almost all our furniture from, along with a few ornaments etc. I definitely recommend a visit & a trip to the cafe once you’ve spent up.”

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Posted 5 years ago

“A lovely shop with really helpful and friendly staff in all departments. Furniture arrived and put into place by helpful delivery men. We had a small problem with sofa which was solved quickly, iffeciently and a very friendly manner. A superb shop full of lovely products.”

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Posted 5 years ago

“Always very good service. Very nice sales persons. Never pushy allow you to browse.”

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Posted 5 years ago

“Quality of the sofa, and dining table and chairs, are fantastic. Really happy with the quality of the products. Also the service in store was very personable and helpful. Only comment on possible improvement was that we were encouraged to only pay deposit in store, not full payment (even though we were happy to). Then I almost forgot to pay the day before delivery and had to call to make the payment. Minor comment, but would have just been easier to pay full amount in store.”

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Posted 5 years ago

“Great products backed by expert advice and service. I would thoroughly recommend.”

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Posted 5 years ago

“We had excellent service from the sales assistant through to the delivery men. All very friendly and helpful.”

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Posted 5 years ago

“Ponsfords was recommended by a friend who spoke highly of the range of furniture and the service. She was proved correct. My husband and I visited your store to look at lounge suites. We spoke to Andrew Langner who spent over two hours explaining what to look for and encouraged us to sit and try several manufacturers. We didn’t feel rushed to make a decision and went away to think about what we had learned and to take measurements. We returned to see Andrew a few weeks later, and again, he gave us his undivided attention and spent a lot of time discussing the pros and cons of the different items. He answered all our queries. We placed an order and were given an approximate date of delivery. When the furniture arrived, we paid the balance over the phone, and the furniture was delivered to our home. The suite is very comfortable, and we are delighted with the style and colour. We can’t speak more highly over the treatment we received from all your staff: the people on reception, in accounts, delivery men, the café, but Andrew was outstanding. I have recommended your store to our friends. Thank you. Mrs L Gill”

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Posted 5 years ago

“First class service Huge range of top quality merchandise extremely knowledgable friendly and helpful staff WHAT A FIND”

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Posted 5 years ago

“I have been very impressed with the high standards and professionalism of Ponsford, which were recommended to me by my parents. Staff are well informed, knowledgeable, friendly and extremely helpful, a cut above other furniture providers in my experience. Definitely the go-to place in the region.”

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Posted 5 years ago

“Excellent range and service in the store from Denise.”

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Posted 5 years ago

“I’ve just bought a dining table/chairs from Ponsford which I am highly delighted with, the service from beginning to end was wonderful, the delivery chaps were so careful and covered their shoes, from a very happy customer, thankyou, I’ll be back !!”

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Posted 5 years ago

Ponsford is rated 4.9 based on 993 reviews