I have been told to update my review in light of two phone calls and an email from Pondsfords. I received a call from David Cartwright as soon as my review was published. He was very apologetic and saddened by my experience making no excuses but was very sincere. He assured me our chairs were in the UK and there would be no delays. He assured me he had only heard good things about the factory in Thailand but the manager David Carter who was away doing business would phone me at the end of the week as he had been to the factory so could reassure me more. David Carter, rang on Fruday, maybe making a call if you are tired after a week away working meant his message was nit delivered the way it was intended, but I found him to be patronising at best. This David td me to retract the sweatshop statement as he had sent me an email with photos, the company had air conditioning. He told me if I did not retract the statement he would just write that we had spoken and put the pictures up to show the work place. I felt by this stage I should appologise to Him for the negative review, not him to me. All in all if it was my company I would not let David Carter telephone customers, I was quite happy with the first call to put it right. The company in Thailand? The photos showed a modern factory. My own research shows there are no concerns over poor working practices and indeed John Lewis also sell furniture from the company so I agree with Mr Carter, this is not a sweat shop.